Customer Ratings & Reviews
- Model:
- XG27ACDNG
- SKU:
- 11066352
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.8 out of 5 stars
Ultimate satisfaction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently upgraded to this monitor from the previous version, the specs are out of the world, and the OA truly offers more of a immerse gaming experience compared to any other panel. I personally bought two for my set up and I couldn’t be happier.
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints so far. HDR makes the colors pop, it does make the blacks VERY black. This can make environments a little too dark in gaming I find, but it isn't an issue too often.
I would recommend this to a friendGreat monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest monitor ever with instant response times and great clarity
I would recommend this to a friendNot to bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little to spensive!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendGood but not a must have!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good monitor. I’ll give it that but is it great? Is it the best I don’t think so even though it’s pushing 360 Hz and instantaneous response times it does not crush the Alienware 34DW ultra wide. Sure you get 120 more hertz but it’s negligent to the eye. I’ve noticed with these new monitors. The sweet spot really is 240 Hz. Anything over that you really don’t feel right now at the moment . Plus most games running at 1440 P are not gonna be able to have a consistent frame rate of 360 Hz . Save the money get you something with great quality and that immerses you. That’s why I returned this and got the ultra wide. Way better choice in my opinion.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DeanTheMachine,
Thank you for your feedback regarding the ASUS XG27ACDNG gaming monitor. We sincerely apologize that the product did not meet your expectations and that you chose to return it. Your comments about refresh rate performance, visual immersion, and overall value are important to us. We take all customer feedback seriously, and your experience will be shared with our product development team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2507013019-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Gaming absolute on this monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, super sharp and great quality on the monitor. Work really well with gaming.
I would recommend this to a friendGood monitor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good monitor wish it was slightly brighter. But overall good
I would recommend this to a friendDead Subpixel After Just 10 Days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to get this monitor, but after only 10 days of use one of the pixels already failed, the green subpixel is completely dead. On dark colors it shows as a black dot, and on white backgrounds it sticks out as purple. For a monitor at this price point, it’s unacceptable to already be dealing with defects like this. Maybe I was unlucky and got a fluke unit, but it’s still very disappointing. I’m already looking into returning it, which is not what I expected when I invested in such a premium product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ryan,
Thank you for your comment.
We certainly understand your disappointment with this monitor and the inconvenience this may have caused if it has a dot or dead pixel. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. We recommend you send the product in for service so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
