Customer Ratings & Reviews

Posted 3 years ago

Dear Wood,

We appreciate you sharing your feedback on this model. Please ensure you have the latest firmware ROG STRIX B650E-F GAMING WIFI 1616 for the latest AGESA update for optimal system compatibility. We do value our customers and take negative customer service experience very seriously. ASUS has been working with AMD on defining new rules for the new BIOS updates, which will continue to be completed, as necessary. The BIOS updates address concerns regarding potential damage that may occur when using Ryzen™ 7000 series processors with our AM5 motherboards by following the latest guidance from AMD. This includes a cap on SOC voltage at 1.3V. Please download the latest version of the BIOS updates for your specific motherboard model here: https://rog.asus.com/us/motherboards/rog-strix/rog-strix-b650e-f-gaming-wifi-model/helpdesk_download/
If you still have any questions or are concerned that your motherboard may have been affected by this issue, please contact us directly at customerloyalty@asus.com. If an issue is identified and there is no physical damage present, your motherboard will be covered by our warranty.

Thank you for choosing ASUS and we hope you have a wonderful day!


Best Regards,
Joan
ASUS Customer Loyalty US Support

Posted 6 months ago

Dear Ernst1359,

Thank you for sharing your experience with the ASUS ROG STRIX B650E‑F GAMING WIFI motherboard. We apologize for the condition of the open‑box unit you received from Best Buy, including the bent pins and overall state of the product. While ASUS does not oversee the handling of open‑box inventory at resellers, we regret the inconvenience this caused. Your feedback will be passed along to the appropriate teams for review.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2212075917-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Posted 2 years ago

Dear Drkpenguin,

Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2304011604-0004) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support

Posted 4 months ago

Dear Thomasthetankengine,

Thank you for sharing your experience with the ASUS ROG STRIX B650E-F GAMING WIFI Motherboard. We sincerely apologize for the short circuit issue you encountered and the impact it had on your PC. We regret to hear that the motherboard no longer boots, and we understand how frustrating this situation must be.

To further investigate the issue and explore possible repair options, we recommend contacting our ASUS Support team directly at https://www.asus.com/us/support/callus/. Our specialists will review your case in detail and provide the appropriate assistance.

We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2212075917-0012" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Posted 1 year ago

Dear IvonneA,

Thank you for your commecnt.

We certainly upderstand your disappotment with this motherboard and the inconvenience this may have cause if your system buils will boot up. If your system will not boot up or power on, usually, you will do the following to resolve the issue. Check if the power supply unit, hardrive, RAM and CPU are compatible and working properly. If it power on but will not boot up in Windows, ensure Windows was installed fresh from scratch using our motherboard in order to avoid any software or driver conflict that may cause no POST, or no boot. Additionally, check if the PC was properly connected to a working surge protector or AC outlet and the power button is being pressed all the way down to trigger a power on signal. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.



Thank you for choosing an ASUS product.


Regards,


Rodel

ASUS Customer Loyalty

Posted 3 years ago

Dear EricM,

We certainly understand your disappointment and the inconvenience this may have caused.



If OS loading is still an issue after a BIOS update, please disconnect any other external device and load Optimized default settings in the BIOS. If OS still won't load successfully, please ensure Windows was installed fresh from scratch using this motherboard and verify if the hardrive is working properly.



If you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty

Posted 1 year ago

Dear Leonidas,

We're sorry to hear that the motherboard is no longer booting and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.

To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2212075917-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

https://www.asus.com/support/faq/1042632/

Posted 2 years ago

Dear Valued Customer,

We sincerely apologize for the memory issue you've faced with the motherboard and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We appreciate your feedback which will be reviewed by our Product team.

Please allow us to make your experience with ASUS a better one. To investigate the problem further or obtain assistance with getting the device repaired, please contact our support team at https://www.asus.com/us/support/CallUs.

We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2212075917-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Posted 3 years ago

Dear Anonymous,

We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2304011604-0001) for us to better assist you.


Thank you for choosing ASUS.
Best Regards,
Saskeia
ASUS Customer Loyalty US Support

Posted 1 year ago

Dear Ken S,

We sincerely apologize for the issues you've faced with the motherboard and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.

Please allow us to make your experience with ASUS a better one. To further investigate the memory issue you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2212075917-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support