Customer Ratings & Reviews
- Model:
- ROG STRIX Z490-E GAMING
- SKU:
- 6416651
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the ROG STRIX Z490-E GAMING motherboard's USB 3.2 connectivity, overclocking capabilities, and high-quality build. Many found it easy to install and use, highlighting the positive user experience and the customizable RGB lighting. While some users experienced challenges with RAM compatibility, the overall feedback points to a feature-rich motherboard. The included WiFi and numerous features were also frequently praised.
This summary was generated by AI based on customer reviews.
don't get, will not last long
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only lasted 2 years then got 00 error code I should've got gigabyte
No, I would not recommend this to a friendUnluck
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't support Rocket Lake/11000 series I think? Unfortunate since I only got my GPU now to finish my build and 11000 series came out.
No, I would not recommend this to a friendGPU sockets suck!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive board and a great board except you have to bash the GPU release to get the GPU out and possibly damage the board!
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Kennedy,
I'm sorry to hear that you are having issues with PCIe slot release on your board. This is absolutely not the kind of experience that we want any of our customers to have. Can you please send me the model name of your GPU so that I can check for any compatibility issues? Please reach out to me at [email protected] and include case #N200847574 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
- Pros mentioned:Quality
Bad drivers..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This board is very well made. However... the Ethernet and WiFi adapters did not work even after the drivers were installed.. it was a shame because I really had my eyes set on this board for a while, but I returned it today and bought a ASUS MAXIMUS XII.. So hopefully that board will serve me better..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the drivers. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any issues with your new motherboard, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Just for looks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this board had a lot of hiccups for the price.
No, I would not recommend this to a friendOverall OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Money vs performs there is much better options the mobo is good
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bdarp,
I'm sorry to hear that you are unsatisfied with the quality of your motherboard. This is certainly not the kind of experience that we want any of our customers to have. I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N2012082270 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Recieved bad board
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the board brand new from Best Buy and upon installing it, found out it didn’t work. Took it to the geek squad the next day and had them confirm that it was a bad board ( I will say my experience with the geek squad was 10/10, great experience and very knowledgeable) but once it was confirmed, I was told they could order a new board, which would take a week. I couldn’t do that since my PC is what I use for work. So I was forced to upgrade my motherboard to a more expensive model just to get my pc up and running again. Very disappointed with the Product or with Best Buy.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Brandonh,
I'm sorry to hear that you were unable to boot this board even with Geek Squad's help. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have already returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, please email me at [email protected] and include case #N200973462 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this board because of many references to the brand. At the time of assembling the pc, it gave me the error "00", I have read and many people have had the problem. Now that I am no longer in the USA, I can't return it and Bestbuy tells me it is the only option I have. I do not recommend it, I have lost over $300 on a "good" board. I hope asus can fix it. It should be noted that now in Peru there is no way to send the board because it is very expensive.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the motherboard is providing an error code. This is absolutely not the kind of experience we want any of our customers to have. Please ensure to keep check the RAM and CPU for any anomalies. You can also attempt to reset the CMOS settings. For further troubleshooting, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Buyer Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware on this motherboard. Earlier versions of this board that have the Intel i225-V LAN Controller is defective. This applies to the wired ethernet connection. This is a know issue for ASUS and Gigabyte motherboards with this controller. You will experience degradation in LAN packets and connection speed. Review for Best Buy: A 15 day return period is unacceptable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear super,
I'm sorry to hear that you are having LAN issues with this motherboard. That certainly sounds like a frustrating situation. If you haven't already, please follow the link below to update the Ethernet controller. If you have any general or technical questions, please email me at cl-lane@asus.com and include case #N2102035263 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Driver: https://downloadcenter.intel.com/download/25016/Ethernet-Intel-Network-Adapter-Driver-for-Windows-10?product=184686
Ethernet Port did not function at all
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed this into my new pc build only to find out the Ethernet port didn’t work. Downloaded, uninstalled, reinstalled every driver from Asus. I tried every trouble shoot possible for 3 straight days, finally switched to an MSI 490 Gaming Edge Motherboard. Instantly worked even before you update drivers, it was also only $199. Asus is selling defective products, please look it up and don’t make the same mistake I made for an overpriced broken Asus motherboard.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the Ethernet port. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. Do you still have the unit in your position? We can assist you, feel free to reach out to me at [email protected] and provide this link for reference.
I'm here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Bad lan chipset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good board, but do not buy, the intel i225 lan chipset is known to have issues, and have me a heck of a fight to get ethernet functional.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hammercannon,
We are extremely sorry the device intel i225 lan chipset is not working properly and for teh inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team for improvements. Please allow us to make your experience better. We truly appreciate your feedback. If you wish to discuss this issue further, please don't hesitate to contact us via email: [email protected] and provide this link for reference or contact our general support at https://www.asus.com/us/support. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Doesn’t work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent 5 hours building my new pc only to keep getting error codes. Spent another 4 testing every part then spent $60 to have a pc repair shop take a look just to find out the motherboard is fried. This is the 3rd asus motherboard I’ve used that came broken out of box. Not buying Asus anymore
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mikey,
We are extremely sorry the device is not working and for the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.
We are recommending having the unit sent in for servicing. You can have the Return Merchandise Authorization (RMA) created Online by visiting our support page and selecting "service and repair", below that option please select "Create Online RMA." You also have the option to contact us directly, and we will create the RMA for you. For further assistance or if you would like to discuss this matter further, please reach out to our customer support team.
Thank you for choosing ASUS!
Best Regards,
Lamoya
ASUS Customer Loyalty US Support
Faulty Intel I225-V 2.5Gb NIC packet loss/etc..
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PSA - ASUS motherboards with Intel I225-V 2.5Gb NIC affected by packet loss/disconnects/no connection to router/NIC not showing in device manager - how to check if your motherboard is affected
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear you are having issues with the LAN card. This is not the type of experience we want any of our customers to have. Have you tried to re-seat the adapter? Have you tried to re-install the driver? For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Maybe just got a bad one.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My z390-e never gave me as any problems. This motherboard kept freezing, crashing my pc and it got to the point where I just ended up returning it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that the motherboard kept crashing. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Ram
Nice Motherboard!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! This motherboard is very nice. When I first brought this, something happened when I was about to use it and the post was stuck on RED CPU and the debug number is 00. I was able to exchange the motherboard and the processor and got another one. This time, everything is working again, but I need to be very careful with the motherboard. I was also able to use my sound blaster audio card, and it started to work. I thought it was broken. Maybe I can do a lot on intel than AMD motherboards. I finally got around the DRAM_Yellow light post. All I have to do is keep on moving the RAM around until something happens. The debug numbers will also help you out as well. Debug numbers 55 and E5 I think is the one that you should be worried about. All you have to do is move the RAM sticks around but be very careful because it might mess up your motherboard and the post will be on CPU_RED light and the debug will be stuck on 00. It might be a dead motherboard or processor. If you have a RAM stick in either slots and not detecting, I think it means the RAM stick is not supported, or it might not be supported with the processor. Oh, and be very careful while setting up your CPU because if you mess up the pins, that it. So far, I love this motherboard and thank you!
I would recommend this to a friend Solid MB
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great motherboard for the price. Decently fast wi-fi, good antenna. Wish it had 3 m.2 slots but for the age and money can’t get much better.
I would recommend this to a friendASUS is good but this would not POST with a 10700K
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think ASUS is great and their boards are usually reliable. When I tried to use this with a 10700K there was nothing on the screen. The board showed a red light which could be a CPU or motherboard issue. I returned the board and CPU and was able to get working replacements for each. Works great when it does.
I would recommend this to a friendDo not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy just go watch jays2cents on YouTube this is the second mob that was a brick
No, I would not recommend this to a friendASUS DOES NOT HONOR THEIR WARRANTY - FOLLOW UP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As you can see from my previous review, there was a response from an Asus representative who asked me to contact him in regard to my warranty issue. I sent Lane an email three days ago and never got a response. The same thing happened for a review that I left on another website. These response by Asus are totally bogus and misleading. They write these phony responses to mislead the people who read these reviews. As of yet, Asus has not done anything to resolve my warranty issue and I dont think they have any intentions to do so. Just google "Asus warranty claims" and you will see how common it is for Asus to refuse warranty claims for unsubstantiated reasons. STAY AWAY FROM ASUS PRODUCTS!!!!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear K4M4K4ZI,
I'm sorry that we're having communication issues. I replied to your earlier email on 11/03/2020, and responded to you again on 11/06/2020. An RMA has been created to get your board repaired. I suggest you check your spam or trash folder in your email, and perhaps use an alternate email account since our emails to you appear to be bouncing. We are ready and waiting to repair your board. If you have any additional questions, please email me at [email protected] and include case #N2011011538 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Card died second day of use.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Motherboard worked for a solid 2 hours. The day after first use it would not boot up. After about 4 hours of troubleshooting I discovered the primary M2 slot for my SDD was non operational.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that your SSD failed, this must be frustrating. You can further explain this matter to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support