Customer Ratings & Reviews
- Model:
- GA503QMBS94Q
- SKU:
- 6451627
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers admire the ROG Zephyrus G15's impressive battery life and performance, along with its beautiful screen. However, some customers reported issues with the build quality, specifically citing problems with the speakers and a tendency for the backplate and lid to warp or be improperly attached. Concerns were also raised about backlight bleed in some units.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Backlight bleed, Lid
good price for spec, but has manufacturing defect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the pricing for the spec is good but I got an unit with a terribly warped lid and it had backlight bleed. so i returned it.
No, I would not recommend this to a friend Really great product but with some risks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is incredible and runs amazing! If you are looking into it im sure you know all the pros of this laptop because its been talked about a lot by reviewers, so ill say my experience with cons and some things I've heard about. I love this thing, but the first one i ordered wouldnt even turn on or charge, hence the missing star from the rating. After looking up fixes for hours and trying everything, i ended up having contact best buy, who fortunately sent me a new one for free. My new one works amazing, but it has a very slight bend in the back of the bezel that the first one didn't have. Some issues I've heard about but didn't actually get are backlight bleed and popping speakers, but honestly those aren't dealbreakers for me if i were to experience it later on because of how good this works. Overall i think it is a great laptop but when buying it you need to be aware of the risk of the issues i mentioned
I would recommend this to a friend- Cons mentioned:Backplate
QC Issue but Still Fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My unit had bent backplate and very low amount of IPS bleeding. Other configs were nearly as it should be. And I only applied for RMA to fixing that back plate. They said their service wont include minimal IPS bleeding except if its over %25. FYI: This unit is included in Global Warranty Program.
I would recommend this to a friend Excellent Buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been 2 years since my purchase and all i can say is that Best Buy never lets me down! Laptop is still in flawless condition. No problems whatsoever these past 2 years.
I would recommend this to a friendGreat configuration, Difficult to find in stock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great configuration, difficult find in stock. Problem with the shipping box which had big hole in it (which went deep inside in box) when i got the package. Fortunately, there was no impact to the laptop.
I would recommend this to a friendAsus the best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer exclusively to play league of legends save I do professional video editing and I don't have any problem
I would recommend this to a friendAwesome Machine, weird sound.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop so far. Only concern is that there is a high pitch sound similar to a fan that kicks in when launching games. The actual fans kick in a few minutes after, so I know they are two separate things. Does anyone know if the GPU has its own designated fan?
I would recommend this to a friendRobert
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is everything I thought it would be!!
I would recommend this to a friend- Cons mentioned:Build quality
Poor quality build. Don’t buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality build. The specs are great and all but the build quality is absolutely terrible. To start off there is a panel gap between display and keyboard and it is visible. Second, on the display corners the rubber edge clicks when touched. This is because the corner has not been attached properly. The speakers are also busted. These are very common problems amongst other buyers as well so you know I’m not bluffing. I expected a lot more from this brand
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your issue with the speaker and the build quality. This is absolutely not the kind of experience we want any of our customers to have. If possible, you can attach an image at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
G15 best gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product nice screen, great keyboard and touchpad CPU is also top level, only downside is the 3060 GPU but hey you can always pay more for the better GPU
I would recommend this to a friendUpgrade if you can
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had a PC in years, wanted an upgrade from my old macbook pro to get back into gaming. I wish I had upgraded sooner. Quality is like night & day.
I would recommend this to a friendWorst Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They had a Christmas promotion to sell a defective product that must have been stranded in the store. The product does not turn on frustrating my son's Christmas. When I went to the store, the attendant told me that Best Buy doesn't make computers like pushing the problem in an insensitive way. There is no more in stock and the best thing to do is get my money back and never buy again at “Worst Buy” which is the real name of this store.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AryF,
We sincerely apologize for the power issue you experienced with your ASUS laptop. We can assure you that this is not the norm and it is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. If you are still experiencing the issues after thorough troubleshooting we recommend returning the device to Best Buy for a refund. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2107009889-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/
Gaming Laptop for Gamers
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product from ASUS. Probably the best gaming laptop that suits my needs
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my cousin who lives in Canada. He has no problems with it and everything seems to be in order.
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, though i was hoping it came with the Animatrix function
I would recommend this to a friendPerfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good I like. Much strong and very gaming. Buy for me.
I would recommend this to a friendlaptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of glitching issues. Screen flickers in games.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Deez,
We do understand the inconvenience if you are experiencing system glitches or performance issue with the laptop.
To resolve the issue, please ensure Windows, chipset and video drivers are up to date. Keeping Windows updated will maintain optimum system stability and performance. If theese steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Also, while accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at [email protected] and I would be happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Meh
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a laptop, but not really good for gaming.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Burritohhh,
Thank you so much for the feedback, we did create this unit for gaming. For most games, depending on the minimum/maximum specification. This unit might not be in the category. If you have are experiencing FPS dropping, please ensure to keep the OS up to date and try to lower the resolution. For any technical concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
YouTube oversell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most YouTubers oversell these machines, while these merchants keep prices going up
No, I would not recommend this to a friendDon't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy. Had for 2 month an hardly used it. Motherboard went bad n got stuck in a repair boot loop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jake,
We do understand your disappointment with the product and the inconvenience if WINDOWS is stuck in repair mode.
To resove the issue, please try to do a PC Reset. If PC Reset didn't work to resolve the issue, you can do a factory restore using a Recovery Media. If you were not able to create one, you can use the Media Creation tool to create one. The tool and the ISO image for WINDOWS is available and can be downloaded at the Microsoft website. You can use a memory card or an external USB device to create the recovery image. In order to maintain optimum system stability and performance, cumulative WINDOWS Update needs to be installed periodically.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty