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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 7 reviews

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71%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-7 of 7 reviews
  • Rated 5 out of 5 stars

    Good gaming laptop for under 800

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on sale and finally can play up to date games on a laptop. I bought a 16gb ddr5 upgrade and another 512gb SSD internal drive because 8gb and 512gb that comes with laptop just not enough with todays software and games getting bigger and bigger

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a good gaming laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop cooling is very good it has 3 modes performance silent turbo for gaming its not to loud on the performance and turbo and the silent mode is very good it has good speakers camera and if fells nice to handle the keybord has rgb lighting and the computer graphics are good for gaming solid 8/10 you can add another 8 ram to run very good games overall very good for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is an excellent laptop especially for playing ultra games. my children love it! extraordinary and an excellent price. cant go wrong ! great purchase! thanks best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price point and laptop are very good! I really like the Asus Tuff

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice laptop for the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall laptop for the price. Upgraded the ram to 32gb.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best gaming laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that the grafics are very good the only thing that i hate the mat colling does not come with it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Absolute garbage run away you've been warned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most horrible experience with a laptop ever. Had best buy protection plan needed it within 3 months when the screen died. Believe its from closing it immediately after gaming melted something internal from heat. Got a replacement and the right hinge broke the plastic holding a capture nut literally disintegrated. Then exactly 2 weeks off the extended warrarty the power port now no longer works. BestBuy estimated a $400 repair bill on a $700 laptop and oh i might lose all my data in the process. If you open one and see how flimsy the internals are it should be criminal to sell something so shoddy. Also this laptop sat on a desk and never moved because the battery life was pretty poor. First and last asus laptop i am ever buying. You have been warned.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear SignedJeremyB,


      Thank you for your comment.

      We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. Having two laptop in a row breaking prematurely in a short span of time is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.

      If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.



      Thank you for choosing an ASUS product.


      Regards,


      Rodel

      ASUS Customer Loyalty Asus

  • Customer reviews from https://www.asus.com

    User rating, 4.3 out of 5 stars with 12 reviews on https://www.asus.com.

    See all https://www.asus.com reviews
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