Customer Ratings & Reviews
- Model:
- FA617NT-A16.R77700
- SKU:
- 6560989
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the TUF Gaming A16 laptop, highlighting its strong performance and solid build quality. Many appreciate the battery life, attractive price, and exceptional speed. Some users have noted that the laptop can get warm during demanding games and that the fan noise can be noticeable, while others feel that the storage could be larger and the screen brightness improved.
This summary was generated by AI based on customer reviews.
Perfect for part timers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plays the newest call of duty, fallout, and any other game I’ve thrown at it. For a laptop and if you’re like me, only gaming in short spurts between being busy. Then this one is perfect
I would recommend this to a friend- Pros mentioned:Performance
TUF Gaming >>>>
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is amazing; it perfectly meets all my needs and I absolutely love it.
I would recommend this to a friend Gaming Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty decent, gaming laptop. At least for a first timer, like myself. Easy and simple to learn.
I would recommend this to a friend- Pros mentioned:Performance
VERY NICE LAPTOP
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time to have a gaming laptop, works great! I wish it’ll last longer, plays smooth to all of my games
I would recommend this to a friend - Pros mentioned:Performance
Gaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome laptop i love it so much. It runs very well
I would recommend this to a friend Amazing all AMD laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great laptop for what it’s worth does everything that I need it for rather it’s gaming or studying coding and network only thing I’d complain about is storage memory but the laptop is upgradable so nothing a new ssd can’t fix
I would recommend this to a friendReally good for gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it to play FFXIV and it runs really well so far. The battery doesn’t last as long as I’d like, but aside from that I’ve had no issues
I would recommend this to a friendTuf a16 review (sorta)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very solid portable gaming machine I do wish that it would come in a 18 inch but it doesn’t so I settled for the 16 inch
I would recommend this to a friendASUS & BB WILL NOT HONOR WARRANTY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience , Battery died within 7 months (no longer charging), Best Buy won't honor the warranty and ASUS claims it is Best Buys responsibility as it was purchased through them. Laptop was great until then but pray you don't need service from either company because BestBuy & ASUS have only been unhelpful.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RyloKen,
Thank you for sharing your experience with the ASUS FA617NT gaming laptop. We're truly sorry to hear about the battery issue and the challenges you've faced with service and support. To better assist you and review your case in detail, please email us at [email protected] and include the case number "N2401010186-0064" as a reference. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great Laptop for Business
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. I use it for business and I really like how fast it is.
I would recommend this to a friendGood!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lap works perfectly, the colors and graphics are very good, the only flaw I found is the battery life
I would recommend this to a friendTook it back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was lovely and was a great deal at $750. The screen, SSD, and keyboard could be better. Ran fast with a nice balance between the CPU and the video card. Unfortunately it locked up often and certain games were missing textures. Our Best Buy has great customer service. They took it back and are sending another one ASAP.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jason N,
Thank you for sharing your experience with the laptop, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Having returned the device, we hope that you were able to obtain a functioning replacement and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403018946-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bought it 1 week ago
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Suddenly power off and error happened. If you keep power on,you cant turn on your monitor.
No, I would not recommend this to a friendGreat Laptop !!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great articule, very helpful for my Job to design
I would recommend this to a friendPoorly built- not meant to last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter got this last year before college and it has had some issues with the electric components where some times things work and other times the computer freezes or turns itself off even though it’s charged. It hasn’t been dropped and the entire back of the keyboard is starting to separate every time the laptop is open. It also overheats very easily.This is not what an expensive computer should do in less than a year. I have cheaper older ones that work my much better than this. Do not buy this brand!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RHCom,
We sincerely apologize for the difficulties you’ve encountered with your ASUS FA617NT laptop. This is not the level of performance or reliability we aim to provide, and we understand how frustrating this experience must be. For repair assistance and a thorough evaluation of the concerns you've described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0059" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Laptop Asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent computer, very good service at best buy, thanks
I would recommend this to a friendHuge disappointment, had to return.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest disappointment ever. One of the reasons I came to USA was to buy a laptop, and a couple weeks prior to my coming, I found this “Open Box Excelent” laptop. It was a bargain for 688usd! Got delivered to my office here with no problems. When I finally had it in hands, tested it right away! Download a couple games and MAs test version of AMD graphics driver. Then the nightmare started… Laptop just froze. A few seconds later, restarted. At that point could be anything… When I got back to Windows and reopened the AMD drivers, RX7700s disappeared. On DXdiag it neither appeared, just the integrated card, with a mention of error 22 regarding the dedicated one. After restarting a couple times, it was back. I read several forums about this laptop and seems a known glitch, and not resolver by nether ASUS or AMD. Issues go further. Glitching on the EDGE browser, making the mouse freeze all the time while navigating. Then, by the end, decided to run the 3DMark benchmark, and failed 3 times in a row due to an “unrecognised screen module” or something like that. As I’m staying just 2 more days, decided to return. I bought in a great sale, and returning it was VERY disappointing. Be careful with bargains!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Emilio S,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2401010186-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
It’s okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is like 45min for gameplay Movie wise 3hrs max with the brightness turned all the way down Had to buy external fans to cool laptop down Have to keep plugged up or run the risk of laptop turning off in the middle of the game
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Allen W,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
To troubleshoot the battery and overheating issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/#A4
https://www.asus.com/support/faq/1015064/
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery dies quickly Computer is slower than expected
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nyceden,
We sincerely apologize for the battery life and slow performance issues you're experiencing with the Gaming Laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403018946-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
Just terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had problems with the computer not waking up from sleep from day 1 and it completely died one year after I bought it. I tried replacing the battery but that didn’t work. The worst experience I’ve ever had with a computer and I will never but Asus again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matt C,
We're sorry to hear that the laptop no longer powers on, and we apologize for the inconvenience this has caused you. Based on the issue described, we recommend performing a Hard Reset.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401010186-0054" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels.
Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
