Customer Ratings & Reviews

Dear RobertL,

Thank you for sharing your experience with the ASUS X1404VAP laptop. We are pleased to hear that it supports your work on‑the‑go and that you find its lightweight design convenient. We hope the device continues to operate reliably and provide you with consistent performance.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2601012786-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Dear MarilynC,

Thank you for sharing your experience with the ASUS X1404VAP laptop. We regret to hear about the issues you’ve encountered with the fan noise, numeric keypad, and battery performance, and we sincerely apologize for the inconvenience this has caused.

To address the problems described, we recommend updating the BIOS. Before starting the update, please back up any important data, as the process may reset your current settings, applications, or files. Ensure that the device remains plugged in throughout the update, and avoid closing the lid until the procedure is complete. Detailed instructions are available in the FAQ guide linked below.

If the issue persists after completing the update, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist further with advanced diagnostics or warranty service.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2601012786-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

How to update BIOS in Windows:  https://www.asus.com/support/faq/1008276/

Dear Onetime1,

We sincerely apologize that the ASUS X1404VAP Laptop did not meet your expectations, as it was not a touch screen model, and we regret any inconvenience this has caused. We understand that you have returned the product, and we hope you were able to obtain a replacement that includes the touch screen functionality.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2601012786-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Dear MarkK,

Thank you for sharing your experience with the ASUS X1404VAP Laptop. We sincerely apologize for the difficulties you’ve encountered in getting your printer set up, as well as the challenges with certain applications. We regret the inconvenience this has caused. To help resolve the issue, we recommend the following steps:

1. Update Drivers: Ensure both your laptop and printer have the latest drivers installed. You can check for updates through Windows Update and the printer manufacturer’s website.

2. Connection Method: Confirm whether the printer is connected via USB, Wi‑Fi, or Bluetooth, and ensure the connection is stable. For wireless printers, make sure both devices are on the same network.

3. Default Printer Setting: Go to Settings > Devices > Printers & Scanners and verify that your printer is set as the default device.

If the issue persists after these steps, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can assist you further.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2601012786-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support

Dear EllieS,

Thank you for sharing your feedback on the ASUS X1404VAP Laptop. We regret to hear that the size of the device did not meet your expectations, and we sincerely apologize for any disappointment this may have caused. Please be assured that your comments will be passed along to our product team.

We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2512031402-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

Best Regards,
Chantae
ASUS Customer Loyalty US Support