Customer Ratings & Reviews
- Model:
- X515EA-212.V15TB
- SKU:
- 6469402
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the touchscreen feature and find the price to be reasonable. They appreciate the amount of storage and the light weight of the laptop. However, some customers have concerns about the battery life and the transition to Windows 11.
This summary was generated by AI based on customer reviews.
BB laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a replacement for my laptop and this is what I need.
I would recommend this to a friendJust ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can catch it on sale, go for it. If full price, wait. The laptop is just ok in every way. Gets the job done, but is not snappy or premium feeling.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear awc316210,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2204004964-0005) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
asus vivobook 15.6
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had a few problems with the touch screen sensitivity and sometimes no recognition at all on touches but other then that it was decent for an average laptop
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mrgray,
It's regrettable to hear that the touch screen sensitivity is not working as expected. This is not the kind of experience we want our customers to have. Have you tried to re-install the driver? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042539/
- Cons mentioned:Browser
If you have unlimited time--this is for you!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is EXTREMELY slow to load. I know it's the computer as when I switch to my old HP, it loads immediately. I wish I had researched more before buying. Then left it sit in box while finishing a project on HP. Too late to return it! Wish I could remove Microsoft Edge as I prefer Chrome, just not a happy camper!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sondraster,
We're sorry to hear that your unit is running slow. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/#:~:text=If%20the%20system%20is%20slow,we%20suggest%20resetting%20the%20system.
lavender
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dislike having no usb port. Prefer start of windows 10 but not allowed to go back to it
No, I would not recommend this to a friendHORRIBLE - DO NOT BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this maybe three weeks ago and it's not working. It will completely stop working, you can't move the mouse, you can't type, it's as if it is freezing up. Powering off and turning back on only helps temporarily for about 2 minutes. This product is AWFUL! I am so disappointed in this purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kellis,
I'm sorry to hear that you're having this issue and we are happy to assist. I would advise that you perform a hard reset: Please turn off the unit and remove the charger -> Please press and hold the Power button for about 45 seconds -> turn the unit on. You can also back up your data and proceed with a factory reset by using the following link as guidance for the reset: https://www.asus.com/support/FAQ/1013065/#:~:text=Click%20%22Update%20%26%20security%22.,Click%20%22Restore%20factory%20settings%22. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
Doesn’t charge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked two weeks and the charger quit working. Cannot charge. Returning,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MaryB,
We're sorry to hear that the charger stopped working. We would recommend that you reach out to Best Buy to get a replace model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Very satisfied.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was in perfect condition (open box) as described. Laptop is great value for money. Materials are on the cheap side, performance above average. Overall exceptional value for money.
I would recommend this to a friendsimple purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once I could get a sales rep, everything was fine and smooth. Wish there were more workers but seems nobody wants to work these days. Installation by Geek Squad was quick.
I would recommend this to a friendGood and Affordable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic body for this price range is OK. Not heavy. Full keyboard although number keys are smaller than standard sizes. To sum up, it's a good deal.
I would recommend this to a friend- Cons mentioned:Warranty
Beware of deficient ASUS/BestBuy warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is OK to start. I hope, it holds on over time, considering the warranty problem. ASUS uncludes an offer of "Advanced Device Protection" in the box. Only after you enter all your infor for ASUS, they e-mail you to tell that warranty offer does not apply to laptops sold by BestBuy. That must be working well for GeekSquad revenue, if not for repear ASUS business.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear laptopuser,
Thank you for sharing your feedback on this model. For more information or if you wish to discuss this matter with us, please send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
A very nice Laptop!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm an old man attempting to adjust to a new computer which is obviously smarter than I am!
I would recommend this to a friendVicki’s Computer 2022
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it so far mostly used for internet surfing.
I would recommend this to a friendx
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hardware does not come with win10 as advertised, it comes with win11, so you need to spend an additional 100 dollars and set the laptop up yourself in order to have a functional laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that you didn't receive the unit as advertised and you had to spend extra. What you've experienced was not intentional and this is a random case. If you experience any technical concerns, feel free to contact me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support