The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-6 of 6 reviews
Pros mentioned:
Protection plan
Cons mentioned:
Audio adapter, Buggy, Lemon
Rated 2 out of 5 stars
Not a great laptop
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
When it worked, it worked fine. It always seemed a little buggy. I would often have the audio adapter crap out on me and have to restart the device.
Twice it completely shut down while plugged into a wall outlet. First time in December 2018, and I took it to Best Buy for service. The protection plan covered the replacement of the Top Case monitor.
Still a bit buggy and wonky when I got it back at the end of January 2019.
Just recently the same problem occurred. Using the laptop while plugged on to AC power, watching a movie and the device completely shut down. Would not power on. Took it to Best Buy again for service, now suspecting that I have a lemon.
Turns out, it was a lemon. Best Buy was kind enough to declare it a junk out and refunded my purchase price back. Put that towards another laptop (different brand).
So happy I purchased the protection plan which covered the service. Not a good device, but it happens.
Thank you Best Buy for being so helpful with all my dealings regarding this laptop!
No, I would not recommend this to a friend
Pros mentioned:
Technology
Rated 4 out of 5 stars
good laptop
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The laptop works well and provides me with the technology I need.
I would recommend this to a friend
Pros mentioned:
Keyboard
Rated 5 out of 5 stars
More advanced than my last computer
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The keyboard is great with added number keys on right side. Easy to use! Slim design, plenty of inputs.
I would recommend this to a friend
Pros mentioned:
Previous positive experience
Rated 5 out of 5 stars
So far so good.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
My previous experience with ASUS was excellent. I hope this one resonates the same experience.
I would recommend this to a friend
Pros mentioned:
Great price
Rated 5 out of 5 stars
Great Laptop for the price.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great for the business, With a great price. A+
I would recommend this to a friend
Cons mentioned:
Frequent repairs
Rated 1 out of 5 stars
Piece of Junk
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Had it back for unsuccessful repairs twice! JUNK!!