Customer Ratings & Reviews
- Model:
- M1605YA-ES74
- SKU:
- 12229374
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
to a friend
Value for money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen and body don’t feel so rich, commensurate with the price range. But the hardware is pretty great!
I would recommend this to a friendJust ASUS <3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretie unique and light, a really good quality on the laptop and good texture on all the frame something unique that only asus can have and give to the customer.
I would recommend this to a friendGreat laptop, great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop at a great price. Highly recommend!
I would recommend this to a friendBest deal and options I could find
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has almost everything a more expensive model would, just no touch screen, and doesn't flip all the way around. For the price, it's pretty great!
I would recommend this to a friendGreat value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value with lots of features based on the cost of the computer
I would recommend this to a friendNice computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer for the money. Has alot of memory and nice screen
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carl H,
We are happy to hear that you are pleased with the laptop. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2405021983-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not Worth the Minor Inconveniences
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible compatibility with various docks and dongles. Frequently goes to sleep on its own, unprompted. I have purchased 4 of these laptops and have experienced these issues with all of them.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matthew,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing compatibility issues with various dock and dongles and this laptop goes to sleep on its own. To resolve the compatibility issue, ensure Windows, chipset driver and BIOS are up to date. Updates for this laptop are posted at: https://www.asus.com/us/laptops/for-home/vivobook/asus-vivobook-16-oled-m1605/helpdesk_download?model2Name=M1605YA . Additionally, ensure the docks and dongles are working properly. To stop this laptop from going into sleep mode, adjust the Power & Sleep Settings inside Settings > System > Power & battery > Screen and sleep. Change the "Make my device sleep after" options to Never for both "On battery power" and "When plugged in" to see if this stops the unprompted sleep.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent option for a laptop. I'm very please with my selection.
I would recommend this to a friendUnexpectedly shuts down
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this laptop shipped to me. At first everything seemed ok though it was running a little slower than I expected for its CPU and RAM. The second day of using it, it randomly started shutting down and running its fans at max speed, even though the temperature was normal. This was super inconvenient, so I returned it immediately. Day 2 already having such a large issue is a one star by me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Karl R,
We sincerely apologize for the auto reboot issue you've faced with the ASUS Vivobook 16 Laptop and for the inconvenience this has caused. What you've experienced was not intentional. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2405021983-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is nice computer and very good quality and it fine brand
I would recommend this to a friendDOA
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead on Arrival. Let it charge for all night and day and next night (the outlet works just fine). The laptop would not power up, even plugged in to an outlet. I am just glad I didn't need this thing for anything more than personal use. Returning and going to baby my Window 10 Lenovo along for a while longer. I have reservations about Windows 11, will hold off as long as I can with replacing my W10s. At least I never had issues returning anything to Best Buy, the staff at the local store has always been friendly enough. I just hate the hour drive to get there.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WalkAway,
We're sorry to hear that the notebook is unable to power on and we apologize for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence.
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2408027067-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good but with issues.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop features are well however the one I received constantly restarts itself.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wiljames,
We're sorry to hear that the laptop is constantly rebooting and we apologize for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408001437-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Automatic Shutdown/Restart Issues - https://www.asus.com/support/faq/1046480/
new computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.starts up really fast, I like that the screen doesnt have any glares from the lights
I would recommend this to a friendGreat device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. My experience with the sale rep was very good. No pressure, just good information
I would recommend this to a friendLaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with laptop. Salesperson was very helpful and knowledgeable
I would recommend this to a friendgood cost-effective option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for the price paid. It works very well and the quality is acceptable
I would recommend this to a friendBattery or charger issue after just a few months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one seems to be charging well. The previous one we bought in this same model is losing it's charge too fast after only a few months of real use. We took it back to Geek Squad, who sent it to ASUS, who said there was nothing wrong with it. I love this unit, other than the charging issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Melody B,
We sincerely apologize for the short battery life issue you're experiencing with the ASUS Vivobook 16 Laptop and for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please email us at customerloyalty@asus.com and include the case number "N2405021983-0004" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
Random Restarts, Sham Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Machine has randomly restarted windows when using it, even after general and BIOS updates. Asus warranty doesn't cover it unless it goes to Geek Squad. Geek Squad wont even look at it unless you're a member or cough up well over $100. Asus warranty is a sham, and would never get another Asus product at best buy of any model
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pete,
Thank you for sharing your experience with the ASUS M1605YA Laptop. We're very sorry to hear about the unexpected restarts and the challenges you've faced with support and warranty service. We understand how frustrating this can be, and we sincerely apologize for the inconvenience. To help resolve this matter, please email us at customerloyalty@asus.com and include the case number "N2408027067-0013" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item, changed mind. Upgraded current laptop.
I would recommend this to a friendAsus problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought the laptop less than a month ago. I have only been using it for adobe illustrator. A week ago I got a blue screen error. Then the computer wouldn’t fully turn on with the keyboard lit and black screen. It started working again for a few days, but then started doing the black screen again. I got it to turn on and checked everything, updated bios and graphics, ran diagnostics which said nothing was wrong. Right after I get the blue screen again. Turned on and off and now back to the black screen It’s a brand new laptop having these major issues already I had an hp for years and never had these problems
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brittany M,
We sincerely apologize for the issues you're experiencing with the ASUS Vivobook 16 Laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To obtain assistance with repairing the notebook or to further investigate the problems described, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2408027067-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support