Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Asus Laptop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall its a good product to buy. Deal from best buy was awsome.
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Chose this particular laptop largely because of the large screen size. So far I've been content with it, although I am find Windows 11 to be inferior to previous versions of Windows
I would recommend this to a friend- Cons mentioned:Keyboard quality
A Great Buy at Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been an excellent purchase but o need to call out two items at least for me has been an adjustment from my previous laptop. This model does not have a lighted keyboard. I didn’t think it was that big of a deal however, the letters on this keyboard are so light in color, that you have to have bright light to see it. The other issue is that the touchpad is slightly off center. I find myself clicking on the wrong side.
I would recommend this to a friend - Cons mentioned:Speed
Avoid at all costs.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really poor laptop. We bought the device for light work for word documents, excel documents and to print USPS labels. That's it. The device worked ok until it automatically updated to the new version of windows. Since then, it operated slower than a snails pace. It takes minutes to boot up and then load any program or browser window. It cannot even run windows update with out being an issue. My 7 year old Dell and Acer laptops boot faster, run faster, etc.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AnthonyL,
We regret to learn that you having performance issues, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: below, If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107000121-0220 )Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
- Pros mentioned:Ease of use
New and improved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop and a major upgrade from my compaq i bought 12 yrs ago that has finally decided to quit on me. Speed and ease of use are fantastic. Should be a great little computer to get me through the next 10+ yrs.
I would recommend this to a friend - Cons mentioned:Battery life
Good Basic Laptop. Recommend upgrading HDD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is functional, works well and even allows me to do basic video editing. Battery life is not amazing, however for general tasks it should be okay. HDD is 5400 RPM, so is slow compared to a more modern SSD. There is a slot for a M.2 drive, so this could speed it up on startup.
I would recommend this to a friend Underwhelming
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mean, it was a cheap laptop so I guess you get what you pay for but even at that, this computer was underwhelming
No, I would not recommend this to a friend- Cons mentioned:Keyboard quality
Not Recommended.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrow key fell off two weeks after purchasing it and is quite slower than expected. Don’t highly recommend if you plan on using it frequently and for multiple purposes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Marissa,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, the key falling off is a random problem. ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
To resolve the slow speed or performance issue, please check if Windows is up to date. Keeping Windows updated will maintain optimum speed and system performance. While accessing web applications, please verify if the laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Keyboard quality
Asus vivo Workbook open box item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price. Sleek style, but hard to read keyboard with using overhead lights as in an office setting.
I would recommend this to a friend - Cons mentioned:Keyboard quality, Speed
Absolute junk that doesn't work and is S L O W !
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.INCREDIBLY SLOW, like you tap the windows key .... and .... the window ...... ooooooooopeeeennnnnnnss .... but you cannot do anything because it isn't really loaded yet so whatever you type doesn't even appear in the text field for 30 seconds and sometimes the whole thing just goes away. The buttons are STUCK on Fn and nothing works. You can only control these with the MyAsus app that shows a blank page with an error message to restart the system. AND ON AND ON AND ON. AVOID AT ALL COSTS
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We do understand your disappointment if you are experiencing slow system speed or performance issue with the laptop.
This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
While accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Speed
Slow
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow Revit program impossible to use Not having an ssd it is super slow
No, I would not recommend this to a friend - Cons mentioned:Keyboard quality, Speed
great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the size, I wish the keyboard lit up, and disappointed that it runs a little slow but overall a great purchase
I would recommend this to a friend - Cons mentioned:Battery life
Bad buy.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy again, it is big and bulky and kind of stinks. I was expecting something like the Asus I had ten years ago before I bought my last Apple MacBook, but this computer is awful. Battery life is bad, it’s heavy, not user friendly.
No, I would not recommend this to a friend - Cons mentioned:Battery life, Keyboard quality
SOOO Disappointed for the price tag.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.#1 The audio is very poor. It is set up on the underside of the Laptop causing a very muffled sound if sound at all. #2 The keyboard is very hard to see. Grey numerals on grey keys. Poor design. #3 Battery only lasts about 3 hours. Again, poor quality. Extremely lousy product especially for the price tag on it. Picture quality is very good. Ease of access is good. DO NOT buy this product. I would never recommend this product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear 17Vivobook,
We're sorry to hear your experience regarding audio, Keyboard and Battery Life . It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. Have you tried optimizing Windows system settings? Please attempt the steps from the FAQ below.
For further assistance, send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2207018643-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
Great Laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great laptop for browsing anything you want. amazing graphics and amazing visuals
I would recommend this to a friend- Cons mentioned:Keyboard quality
Bad keyboard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two. One for my sister-in-law, who suffers from disabilities The keyboard is hard to read. She prefers using her old computer, which is much older.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GailC,
Thank you for your comment.
We do understand your disappointment with the keyboard and the inconvenience this may have caused regarding the color contrast of the keys, we recommend using a keyboard cover or skin in order to improve the color contrast. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Overall Decent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandmother used it for her everyday shows and the occasional writing and it works well for her.
I would recommend this to a friendGood budget computer.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value when purchased on sale. Not a powerhouse computer, but does the job. Screen isn't as clear as I would have liked, but not a gamer, so it works.
I would recommend this to a friend- Cons mentioned:Speed
Back to mac
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer was so incredibly slow that we ended up selling it for parts. I tried customer service and they were no help. I even brought it to a local computer tech who made the determination that “was how its supposed to work” we are talking 45 seconds for a blank word doc to open. Typing was lagged by several seconds. Back to mac for me
No, I would not recommend this to a friend - Cons mentioned:Boot time
Not that great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excessively slow for the specs. Takes forever to boot and to launch apps. Probably because it has a HDD instead of SSD
No, I would not recommend this to a friend