Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Asus laptop
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good little laptop. Has everything we needed. We don't do gaming or watch much videos, but for basic household tasks, it is fine.
I would recommend this to a friend- Cons mentioned:Battery life
Bad buy.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy again, it is big and bulky and kind of stinks. I was expecting something like the Asus I had ten years ago before I bought my last Apple MacBook, but this computer is awful. Battery life is bad, it’s heavy, not user friendly.
No, I would not recommend this to a friend - Cons mentioned:Speed
Back to mac
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer was so incredibly slow that we ended up selling it for parts. I tried customer service and they were no help. I even brought it to a local computer tech who made the determination that “was how its supposed to work” we are talking 45 seconds for a blank word doc to open. Typing was lagged by several seconds. Back to mac for me
No, I would not recommend this to a friend Lightweight Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for a 17 inch, lightweight laptop, with a great picture. This one fit everything we were looking for.
I would recommend this to a friend- Cons mentioned:Speed
I don’t like nothing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Super slow, I try use this but is horrible Don’t open nothing fast Start super slow
No, I would not recommend this to a friend - Pros mentioned:Price
for my student
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great for my high school student, for the price very convenient
I would recommend this to a friend - Cons mentioned:Keyboard quality
Not a bad laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m coming from a 4gb , 1tb HP laptop and was looking to Upgrade , saw this on sale for $445 After downloading all updates the laptop is smooth and faster ,the only take away is the keys are a shade darker than the laptop itself But for a budget computer I’ll say that a small trade off
I would recommend this to a friend - Pros mentioned:Price
Laptop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I liked it I can do my homework for college
I would recommend this to a friend Affordable laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give it four stars only because of the sound. I have speakers attached for when I need more volume.
I would recommend this to a friend- Cons mentioned:Speed
Computer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really slow and glitchy anytime I use it I try to turn it on and it take a while and then a while to even put the pin in
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MozartF,
We are sorry to hear about the slow system performance of your ASUS laptop. This is definitely not the norm and we would love to help you get this issue resolved as soon as possible. Please follow the troubleshooting steps in the FAQ linked below. Additionally, you can upgrade the hard drive to a solid state drive, that would greatly increase the speed of your device. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107006939-0103" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
ASUS 17.3 Laptop!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We wish the keys on the computer would be a little brighter! When you get older the brighter the better!! We are enjoying the bigger screen size!
I would recommend this to a friendHighly recommended ASUS Laptops
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is comparable to any HP laptop I have previously owned. Have never had a problem and it runs effortlessly. The design is very good, sleek and the number of ports is very nice. I highly recommend ASUS products.
I would recommend this to a friendgood computer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this one for my mother, is good, small, light weight
I would recommend this to a friendNew girlfriend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, fast, light weight. All the thinks I seek in a laptop and a girlfriend....
I would recommend this to a friend- Cons mentioned:Speed
didnt work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.computer was so slow second start it took 27 minutes to start up Geak squad member agreed with me the system was not up tp par
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JackS,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Content
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well have had it for awhile now its slow on start up. I like the big screen
No, I would not recommend this to a friendAverage laptop for cheap price
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is great in the beginning but does slow down after a while. Slow booting.
No, I would not recommend this to a friend- Cons mentioned:Keyboard quality
Good laptop with affordable price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like thís laptop because it is beautiful and quick enough for all my daily works, especially when I use engineering 3D CAD software. The silver key board is hard to read but a good typer might not need to look at it. Also I am using a wireless keyboard so this is not an issue anymore. Customer support is good to quickly resolve any question I have. Thank you best buy as always.
I would recommend this to a friend - Cons mentioned:Keyboard quality
Nice Basic Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my brother so that he could pay his bills and bank online. This is a very good basic laptop. If you want to be able to get online and generally do simple tasks or watch videos, it's very good for the price. It's not a gaming laptop f video editor, but I wasn't expecting it to be. I do wish the keyboard was designed a bit better and backlit.
I would recommend this to a friend - Cons mentioned:Speed
constantly slow & freezes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I paid its ok (paid around 540). Its slow starting up and has a little trouble running two browser windows and word at the same time. If your looking for speed or gaming, this isn't it as it freezes on games constantly. Even a simple game like chess. Kinda disappointed in it but had no choice as I needed it for school.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortnate experience you're having with your computer running slow, Please allow us to make your experience with ASUS a better one. We would recommend that you ensure that your computer is up to date. Also we would recommend that you back up your data and perform a system reset.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support