Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Keyboard quality
Nice Basic Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my brother so that he could pay his bills and bank online. This is a very good basic laptop. If you want to be able to get online and generally do simple tasks or watch videos, it's very good for the price. It's not a gaming laptop f video editor, but I wasn't expecting it to be. I do wish the keyboard was designed a bit better and backlit.
I would recommend this to a friend - Pros mentioned:Memory
Awesome!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop with tons of memory. Does exactly what we need. Is a fantastic choice!
I would recommend this to a friend Born to upgrade.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give this computer five stars for my use. If you plan to use this with the installed mechanical HDD you'll probably be disappointed. Know this laptop had a PCIe slot for a M.2 drive I planned that upgrade. I had issues with booting from the clone I made, but was able to resolve them. Cold boot is now less than 15 seconds, and I can stream hi-def with no issues. Apps open as fast as they do on my older but fast PC.
I would recommend this to a friend- Cons mentioned:Speed
constantly slow & freezes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I paid its ok (paid around 540). Its slow starting up and has a little trouble running two browser windows and word at the same time. If your looking for speed or gaming, this isn't it as it freezes on games constantly. Even a simple game like chess. Kinda disappointed in it but had no choice as I needed it for school.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortnate experience you're having with your computer running slow, Please allow us to make your experience with ASUS a better one. We would recommend that you ensure that your computer is up to date. Also we would recommend that you back up your data and perform a system reset.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Speed
slow computer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my main issue was the speed, took waaaaaaay toooooooo long to perform basic functions after waking up from sleep mode or being turned on. once the laptop was on for a few minutes it got faster
No, I would not recommend this to a friend Laptop review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good laptop for editing or 3d modeling. Not the best for gaming
I would recommend this to a friend- Cons mentioned:Keyboard quality, Speed
ASUS 17.3' DEAL
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT PRICE AND BATTERY LIFE. NOT SO FAST AND NOT CLEAR KEYBOARD. GREAT DEAL THOUGH!
I would recommend this to a friend - Cons mentioned:Battery life
Great overall laptop. I'm happy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display is adequate for my needs. It's not a touch screen display but I don't need that feature which costs a lot more. The speed is good; very responsive. Hard drive size of 1 terabyte is phenomenal for the price. Laptop looks nice and it's fairly lightweight for a 17.3 inch display. Keyboard and pad are super functional. Unit doesn't heat up like other laptops I've had. But the battery life is between 2.5 to 3 hours.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear SuzanneB,
We're sorry to hear that you are having issues with Battery Life. We always aim to develop great products. We are gutted when we miss the mark. Thanks for taking the time to bring this to our attention. Have you tried optimizing your Windows system settings? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107046304-0066) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
Great ASUS notebook for the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for your money. The size and the specs are well priced. Don't expect heavy video game processing power.
I would recommend this to a friend- Cons mentioned:Keyboard quality
New Asus 17" Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop has worked very well to date. The 17" monitor is nice, and it handles Windows 11 very well. However, I do recommend changing the color of the markings on the keyboard to a darker color, such as black, to make the markings easier to see under all lighting conditions. The markings are almost the same color as the silver keyboard surface which makes it difficult to see.
I would recommend this to a friend Great Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's light and fast keeps good charge and the display is clear.
I would recommend this to a friend- Pros mentioned:MemoryCons mentioned:Keyboard quality
Rare to find a good 17" laptop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to have a larger screen, but the quality is average. Has good speed and good memory; upgraded to Windows 11
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear PowerUser,
Thank you so much for the feedback, as for the quality, I will pass this over to our product team for further improvements. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the item, my first ASUS unit, to replace an old HP. Had to replace the HP because part of almost totally broke off and replacing it would cost about half of a new one. I figured a brand new one would run far faster so that would be a benefit of having to replace it...so I went that route. I was wrong. The ASUS does not run faster, in fact it takes longer at sign-in and between websites. I'm disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Good,
It's unfortunate to hear that the unit doesn't run faster than the previous unit. This is not the kind of experience we want our customers to have. There could be a lot of factors, please attempt the steps from the FAQ below to improve your PC performance. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Pros mentioned:PriceCons mentioned:Keyboard quality
good value, reliable brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good value but screen quality is not the best and also no ssd
I would recommend this to a friend Functional
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit glitchy when running multiple programs but overall good value
I would recommend this to a friend- Pros mentioned:Memory
Best price for the features it has
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer with ample memory. Great for graphic design.
I would recommend this to a friend - Pros mentioned:Ram
Happy in Throop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Great quality for display and sound. Very fast and lots of memory.
I would recommend this to a friend - Cons mentioned:Keyboard quality
GET USE TO LOOKING FOR KEYS ON THE KEYBOARD!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TRYING TO READ THE KEYBOARD KEYS IS A DIFFICULT TASK UNLESS A LAMP IS DIRECTLY OVER THE KEYS TO HIGHLIGHT THE LETTERS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnnyJ,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if the keyboard design didn't meet your expectations. If the color contrast on the keyboard doesn't work for you, please consider using the keyboard cover or skin.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Ease of useCons mentioned:Keyboard quality
Great performing laptop.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wide screen display, quick startup and ese of use. Small issue with the key color because the laptop is silver, and the narrow light key color does not contrast very well. A better choice would be a bolder color such as black, but 5 stars for performance and ease of use.
I would recommend this to a friend Asus 17
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its an great buy, have just upgraded to an SSD hard drive and its a faster computer.
I would recommend this to a friend