Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
New Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good! It is a definite upgrade from my last laptop!!!
I would recommend this to a friendWas nice, but
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a bit to get used to it, but less tha a year into having it. It will not power up. The lights turn on, but the screen does not. Tried contacting best buy, but they just wanted me to buy a internet protection plan. When I asked why I needed an internet protection plan for a computer that won’t turn on, they stopped responding.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chaddrick13,
We are sorry to hear that you had issues powering on this unit. Please perform a hard restart
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally. If the issue persit, we would recommend that you have this unit sent in for servicing so we can have our team look into this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life, Speed
Slowed Down Immediately
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an Asus laptop before, and it was one of the best computers I've ever had. So, I was really excited to get this Asus VivoBook. The screen is massive, and it looks sleek. However, after working just fine for the first three days, this computer slowed WAY down. Powering up and getting to the desktop home screen takes about 20 minutes now. I've tried many of the troubleshooting tips, but still no luck. On top of that, the battery also started draining pretty quickly (lasts 45-90 minutes now). I'm gonna have to send it in to Asus while it's still under warranty and hopefully get it repaired. It's really disappointing. Avoid this computer and look at a different model, or potentially a different brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jake,
We do understand your disappointment and inconvenience if you are experiencing slow system speed or performance issue with the laptop.
This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. While accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
ASUS laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS latop is a very good purchase. Good quality for the price paid!
I would recommend this to a friend- Cons mentioned:Battery life
A good buy for the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good price but the battery is not good at all. You have to make sure you have your charger handy at all times. I get maybe 2 hours of battery after a full charge. I love the size of the screen and the space is good. Just wish the battery lasted longer.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Piper43,
We're sorry to hear about the unfortunate experience you're having with the battery life on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - How to fix the short battery life problem: https://www.asus.com/support/FAQ/1043914/
- Cons mentioned:Battery life
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a simple man. Mostly streaming requirements, voice/video calls, and for that, this is good. I have tried running a 2012 mmo on here, and it works, has some lagging. Pretty much needs to be plugged in when using, with a limited battery life that I can work with.
I would recommend this to a friend ASUS still leads the pack
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS makes excellent laptops. In looking for a laptop for a startup company, I was particularly pleased by the fact that -- unlike many of its competitors -- ASUS does not come with Alexa, Siri, or any other pre-installed spyware.
I would recommend this to a friendSlow Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is pretty nice quality, but the keys on the keyboard are very small for all the space that this large laptop has. It's also a very sloq laptop too. I had to change setting to "Best Performance" to get it to run faster, but now text are hard to read and pixelated and kind od hard to read. I do like the large monitor though.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SandyY ,
We regret to learn that your laptop has a performance issue. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ:[Notebook/Desktop/AIO] Troubleshooting - System is running slowly -https://www.asus.com/support/FAQ/1042398/ If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2107006939-0094)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Cons mentioned:Boot time
Slow! Bad Hard Drive.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system ran very slow. After doing a little troubleshooting, I found that the. HD was running at 100%, which of course starts using other resources. Bad hard drive... I returned the device and found that other customers reported the same problem.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Elizabeth C,
We are sorry to hear about the slow performance issue that you were experiencing with your ASUS laptop. This is definitely not the norm and is not type of quality to expect from ASUS products. If you run into a similar issue we recommend troubleshooting the issue using the steps found here: Troubleshooting - System is running slowly - https://www.asus.com/support/FAQ/1042398/
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107000121-0227" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
My own opinions
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other than taking to long to upload I love the size the most of this everyday laptop. Do not like that it forces you to used Microsoft Edge I do not like that at all.
I would recommend this to a friend- Pros mentioned:Memory
Great Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a gift for my son. His old laptop finally died after 3 years. He is very pleased with it. The speed is great! It has plenty of memory for storage and has exceeded our expectations.
I would recommend this to a friend - Pros mentioned:MemoryCons mentioned:Speed
Glitching
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice that it has so much memory but it’s slow, glitching.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. Based on the concerns that you have, we'd advise that you view the following link for additional steps to fixing a slow notebook: https://www.asus.com/support/FAQ/1042398/
However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
Little slow
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For what I'm used to, it's a bit slow for me! the display lighting is not so good...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cigue,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
It’ll Do…it’ll do
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a Mac user - but this Windows-based-PC is decent for the administrative work which is required
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nicole,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107046304-0071) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Look close
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The letters on the keys are difficult to see. I should have noticed that prior to buying.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DavidO,
We are sorry to hear about the issues you are having with the letters on the keyboard. Rest assured we will make a note of this review and pass it on to our development team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard quality
ASUS Vivobook 17.3" Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little slow to boot up and hard to see the letters, numerals and characters on the keyboard unless looking from an elevated position, not from your actual lap. Number key does not have a light to tell when it is on or off. Other than that, it has been a great performer.
I would recommend this to a friend - Cons mentioned:Speed
Agonizingly Slow
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible garbage. The slowest computer ever. With the chip and memory supposedly in this laptop it should be super-fast. I won't even give it away as I know it would annoy whoever received it. Worst PC I ever purchased.
No, I would not recommend this to a friend - Cons mentioned:Boot time
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy computer specs look good but the minute you start using computer you will notice it is sluggish I had nothing but problems usb devices often disconnected and reconnected on their own computer was constantly freezing up after only a month the hard drive fail do not buy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaym,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Great computer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been a great computer. My husband keeps multiple (like 20) windows open at all times and it never skips a beat. Asus never fails.
I would recommend this to a friendNice laptop for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop for the price. Where the power button is located is OK but I think it would be better if it was located on top of the keyboard in the middle. I like how the power cord snaps in the laptop and is very snug. I do not like how the keys are very hard to see if there is a glare from the sunshine or a light.
I would recommend this to a friend