Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
New Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good! It is a definite upgrade from my last laptop!!!
I would recommend this to a friendTurtle
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very, very, very slow - but eventually gets the work done. Doesnt do dishes.
No, I would not recommend this to a friend- Pros mentioned:Memory
Great Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a gift for my son. His old laptop finally died after 3 years. He is very pleased with it. The speed is great! It has plenty of memory for storage and has exceeded our expectations.
I would recommend this to a friend ASUS laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS latop is a very good purchase. Good quality for the price paid!
I would recommend this to a friendWas nice, but
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a bit to get used to it, but less tha a year into having it. It will not power up. The lights turn on, but the screen does not. Tried contacting best buy, but they just wanted me to buy a internet protection plan. When I asked why I needed an internet protection plan for a computer that won’t turn on, they stopped responding.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chaddrick13,
We are sorry to hear that you had issues powering on this unit. Please perform a hard restart
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally. If the issue persit, we would recommend that you have this unit sent in for servicing so we can have our team look into this issue. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
ASUS still leads the pack
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS makes excellent laptops. In looking for a laptop for a startup company, I was particularly pleased by the fact that -- unlike many of its competitors -- ASUS does not come with Alexa, Siri, or any other pre-installed spyware.
I would recommend this to a friend- Pros mentioned:MemoryCons mentioned:Speed
Glitching
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice that it has so much memory but it’s slow, glitching.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. Based on the concerns that you have, we'd advise that you view the following link for additional steps to fixing a slow notebook: https://www.asus.com/support/FAQ/1042398/
However, if you should have any other concerns or feedback feel free to reach out to us at [email protected]. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
Slow Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is pretty nice quality, but the keys on the keyboard are very small for all the space that this large laptop has. It's also a very sloq laptop too. I had to change setting to "Best Performance" to get it to run faster, but now text are hard to read and pixelated and kind od hard to read. I do like the large monitor though.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SandyY ,
We regret to learn that your laptop has a performance issue. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ:[Notebook/Desktop/AIO] Troubleshooting - System is running slowly -https://www.asus.com/support/FAQ/1042398/ If all steps have been completed, please reach out to us by email at [email protected] . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2107006939-0094)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard quality
ASUS Vivobook 17.3" Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little slow to boot up and hard to see the letters, numerals and characters on the keyboard unless looking from an elevated position, not from your actual lap. Number key does not have a light to tell when it is on or off. Other than that, it has been a great performer.
I would recommend this to a friend Nice laptop for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop for the price. Where the power button is located is OK but I think it would be better if it was located on top of the keyboard in the middle. I like how the power cord snaps in the laptop and is very snug. I do not like how the keys are very hard to see if there is a glare from the sunshine or a light.
I would recommend this to a friendCrap-tastic!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was a complete waste of time, money, and energy. I purchased this system for my small photography business. I didn't need it to do much. Just to upload, quick edit, and print. However, the system is so slow I couldn't do what I needed quick enough. In addition, it will not hold a connection to ANY printer. It has cost me a ton of money due to it's lack of performance. Also, within a month of purchase, the camera stopped working. I am a disabled veteran and most of my appointments are virtual. I couldn't even use the laptop to talk to my doctors. WHAT A PIECE OF CRAP!!!
No, I would not recommend this to a friendIt’ll Do…it’ll do
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a Mac user - but this Windows-based-PC is decent for the administrative work which is required
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nicole,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107046304-0071) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
- Cons mentioned:Boot time
Slow! Bad Hard Drive.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system ran very slow. After doing a little troubleshooting, I found that the. HD was running at 100%, which of course starts using other resources. Bad hard drive... I returned the device and found that other customers reported the same problem.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Elizabeth C,
We are sorry to hear about the slow performance issue that you were experiencing with your ASUS laptop. This is definitely not the norm and is not type of quality to expect from ASUS products. If you run into a similar issue we recommend troubleshooting the issue using the steps found here: Troubleshooting - System is running slowly - https://www.asus.com/support/FAQ/1042398/
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2107000121-0227" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Look close
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The letters on the keys are difficult to see. I should have noticed that prior to buying.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DavidO,
We are sorry to hear about the issues you are having with the letters on the keyboard. Rest assured we will make a note of this review and pass it on to our development team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Little slow
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For what I'm used to, it's a bit slow for me! the display lighting is not so good...
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cigue,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Boot time
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy computer specs look good but the minute you start using computer you will notice it is sluggish I had nothing but problems usb devices often disconnected and reconnected on their own computer was constantly freezing up after only a month the hard drive fail do not buy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaym,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
It's okay, but....
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy the bigger screen, fast loading of pages. I can get work done, with no issues. However, I would have gave 5 stars, but this laptop constantly updates, which is a pain . Though I haven't lost any information, seeing that maybe 2-3 times a day, I have to go through an update of some kind. With my HP laptop, I really never had this issue, maybe it has something to do with Windows 11, which I really don't like. I have not decided if I am going to keep this laptop, or get something that I am more familiar with. We shall see.
I would recommend this to a friend- Cons mentioned:Size, Speed
Not what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe it was just my experience but I was disappointed! After the updates the new laptop moved extremely slow and needed to run web browsers or programs for a while before it moved a little faster. Oddly too wide and won’t fit in some book bags or laptop bags.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit is extremely slow. This is not the kind of experience we want any of our customers to have. Have you finished all the updates? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Speed
Agonizingly Slow
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible garbage. The slowest computer ever. With the chip and memory supposedly in this laptop it should be super-fast. I won't even give it away as I know it would annoy whoever received it. Worst PC I ever purchased.
No, I would not recommend this to a friend Ausus Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system is very slow and not meeting the expectancies sorry to say
No, I would not recommend this to a friend