Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
My own opinions
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other than taking to long to upload I love the size the most of this everyday laptop. Do not like that it forces you to used Microsoft Edge I do not like that at all.
I would recommend this to a friend- Cons mentioned:Keyboard quality
Great laptop, excellent price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 2-year-old laptop was running very slowly so my resident computer guru recommended the ASUS Vivobook 17.3 Laptop. Having a backup computer while working from home is always a good idea and the price at Best Buy was amazing. I am beyond happy with this computer! Runs smoothly, handles all my work and personal needs, and upgraded to Windows 11 as soon as I powered it up the first time! My only "criticism" is that the keys are etched with no backlight. It makes it difficult to see the keys - which is sometimes necessary. I highly recommend this computer!
I would recommend this to a friend Laptop 5 stars
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Day to day life best partner. Left me in college projects. Never hangs
I would recommend this to a friendGreat computer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has been a great computer. My husband keeps multiple (like 20) windows open at all times and it never skips a beat. Asus never fails.
I would recommend this to a friendSLOW SLOW SLOW unless you add an NVME drive
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy this laptop unless you know how to and want to add an NVME drive to it. With the pre-installed HDD this thing is easily a 1/5 rating. With the HDD that comes installed doing anything on this laptop is a slow and painful experience that makes you feel like you're using a cheap netbook from 8 years ago. I have NEVER seen a cpu held back by hard drive speeds like this before. Adding an NVME SSD and installing Windows 10 instead of the slower Windows 11 has this thing finally feeling like a quality laptop. So yeah, if you're comfortable with a little tinkering it's not a bad deal if you can grab it on sale. But if you don't want to open up your brand new laptop to install some upgrades then stay far away from this laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PaiG,
We're sorry to hear that your unit is running slow. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Great laptop
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my laptop! I was kind of worried cause everyone told me Asus was a bad brand. But so far it’s been wonderful!
I would recommend this to a friendGREAT ITEM
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I BOUGHT FOR MY DAUGHTER, SHE DECIDED TO WORK FROM HOME AND HER OLD COMPUTER COULD NOT HANDLE THE THINGS SHE NEEDED TO DO. WARNING, THEY MAKE YOU INSTALL WINDOWS 11, WINDOWS 11 IS HORRIBLE
I would recommend this to a friend- Cons mentioned:Keyboard quality
Good pc laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the screen size. Overall, the computer was easy to set up and has performed okay. Only negative is one that I saw in reviews prior to purchase and that is the keyboard is hard to read especially in dim lighting.
I would recommend this to a friend - Pros mentioned:StorageCons mentioned:Battery life
Asus laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop works great. Loads fast, but the battery life is not the greatest. The storage is great. This laptop gets used for business.
I would recommend this to a friend - Cons mentioned:Battery life
Asus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is not as good as I Expected. But only had it a week, maybe it will get better. I will give it a chance. Everything else is ok, no complaints so far. Maybe I can give a better review after getting use to it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dave,
Thank you for taking some time to write a comment for the laptop.
We certainly understand your concern regarding the short battery charged life. In order to improve or prolong the battery charged time, please try to do a battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully-charged, please use the system, without the AC adapter connected, and drain it completely again. Please repeat the charging process thereafter. Also, please verify if the unit is running with the most current system update and third-party battery draining applications are not running if not in used.
If you need further assistance, please email me at [email protected] and I would be more than glad to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Love it! Love ASUS!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is amazing and does everything I need it to for work and everyday use. It has held up so well and is still performing just as quickly and powerfully as it was on day 1.
I would recommend this to a friendWindows 11 invasive
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft has taken their invasive culture to a new low. If you manage to download updates to Windows 11 with some anonymity, you'll be forced to lose it when you simply want to download a different browser.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear FirstNoele,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107006939-0096) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Cons mentioned:Speed
Nope
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just horrible. Slow to startup, slow to operate, crashes often.
No, I would not recommend this to a friend - Cons mentioned:Speed
Its just an OK machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected, except the speed is slower than what an i5 should be. I'm disappointed with Windows 11. Many of the features of Windows 10 are gone or makes you take additional steps to find.
I would recommend this to a friend - Cons mentioned:Keyboard quality
Keyboard sucks, computer is decent.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whoever thought putting light gray lettering on silver keys with no backlight was a good idea should burn in the fiery pits of customer service hell for all eternity. Use an external keyboard and you should be happy with the product.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We always aim to develop great products. We are gutted when we miss the mark. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to improve our future models.
We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107046304-0063) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good so far, I got this laptop on 2022 and still working good
I would recommend this to a friendAmazing little laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves this laptop for her school work. She was originally using a chrome book until I bought her this. She hasnt touched the chrome book since
I would recommend this to a friend- Cons mentioned:Keyboard quality
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far all is working well. One thing I would suggest is that the keyboard letters and numbers be formatted in a darker color so that they can be read more easily. It is hard to read silver lettering on gray keys.
I would recommend this to a friend Excellent Laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is the perfect choice if you are looking for quality at a good price. It has an extra large screen 17.3" which is awesome when working with spreadsheets and a built in keypad to assist with the task.
I would recommend this to a friend- Pros mentioned:RamCons mentioned:Speed
Poor performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went with this computer because I needed something to do quick things on the go when I’m not at home in front of my high powered desktop. I got it because it has 12GB of ram and an I5, so it should have decent enough power to handle some basic-mid level tasks. It’s slow and freezes frequently and acts like a cheap low level computer. I definitely would not buy it again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JSoliday,
We certainly understand your disappointment regarding the slow system performance of the Chromebook.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent laptop that is perfect for running basic and light computing applications, without compromising system stability and performance. Since this is a web-based computer and relies on an internet connection for system stability and performance, please verify if the unit has access to a stable and a high-speed internet service. Also, ensure the Chromebook is running with the most current OS update.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty