Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Excellent Laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is the perfect choice if you are looking for quality at a good price. It has an extra large screen 17.3" which is awesome when working with spreadsheets and a built in keypad to assist with the task.
I would recommend this to a friend- Cons mentioned:Speed
Its just an OK machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected, except the speed is slower than what an i5 should be. I'm disappointed with Windows 11. Many of the features of Windows 10 are gone or makes you take additional steps to find.
I would recommend this to a friend - Cons mentioned:Keyboard quality
Keyboard sucks, computer is decent.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whoever thought putting light gray lettering on silver keys with no backlight was a good idea should burn in the fiery pits of customer service hell for all eternity. Use an external keyboard and you should be happy with the product.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We always aim to develop great products. We are gutted when we miss the mark. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to improve our future models.
We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107046304-0063) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
- Cons mentioned:Speed
horrible slow computer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is by far the slowest computer i have been cursed to own in the last 40 years. i did chat with support who suggested updates which were done with no improvement. i just get frustrated and stop using it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Teri,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Terribly slow
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer was a waste of money. We purchased it to replace an older slower laptop. Unfortunately, we still use the old laptop because this one takes FOREVER to start up. Extremely disappointed!
No, I would not recommend this to a friendNot sure what you mean
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, but I like my HP computer so much better!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Franc M,
We are happy to hear that you are pleased with your ASUS laptop. Are there any improvements or changes you would suggest that would let you rate this product higher? We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107046304-0082" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Speed
Do not buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is probably the worst purchase I have ever made. It constantly freezes and is so slow. I only use it for homework and it can't even handle a few web pages.
No, I would not recommend this to a friend - Pros mentioned:RamCons mentioned:Speed
Poor performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went with this computer because I needed something to do quick things on the go when I’m not at home in front of my high powered desktop. I got it because it has 12GB of ram and an I5, so it should have decent enough power to handle some basic-mid level tasks. It’s slow and freezes frequently and acts like a cheap low level computer. I definitely would not buy it again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JSoliday,
We certainly understand your disappointment regarding the slow system performance of the Chromebook.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the unit is a decent laptop that is perfect for running basic and light computing applications, without compromising system stability and performance. Since this is a web-based computer and relies on an internet connection for system stability and performance, please verify if the unit has access to a stable and a high-speed internet service. Also, ensure the Chromebook is running with the most current OS update.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Keyboard quality
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far all is working well. One thing I would suggest is that the keyboard letters and numbers be formatted in a darker color so that they can be read more easily. It is hard to read silver lettering on gray keys.
I would recommend this to a friend Great dual purpose laptop!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop works great for college and high school. Additionally, it’s powerful enough to do online gaming.
I would recommend this to a friendGood to run program I needed it to
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job I bought it for. Was told it wasn’t ment to play games on but I bought it to run a programming software
I would recommend this to a friendASUS Vivobook
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for browsing. At least that is what i have been using it for. Have it for about 2 years now and it works great. Would recommend
I would recommend this to a friend- Cons mentioned:Battery life, Keyboard quality
Not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow, battery dies pretty quickly and the screen is horrendous - like trying to look through a foggy window that just got cleaned with hand soap. For the price, you can find something better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear zzEclipse,
It's unfortunate to hear that the unit is slow and the battery dies very quickly. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this is a random case. Have you updated the Windows OS? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - https://www.asus.com/support/FAQ/1043914/
System is running slowly - https://www.asus.com/support/FAQ/1042398/
Main (Internal) Display problem - https://www.asus.com/support/FAQ/1015072/
- Cons mentioned:Keyboard quality
Good backup or travel laptop.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow to boot, go get a cup of coffee slow, but to be used as a travel laptop, it's a good buy. I just wish the keyboard was backlit. By now, it should be a standard feature.
I would recommend this to a friend Very functional
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop for school and/or basic video editing. If you don’t have a lot of big projects, this is probably perfect for you.
I would recommend this to a friend- Cons mentioned:Speed
Incredibly slow
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly slow, takes forever to start, complete waste of money from day one.
No, I would not recommend this to a friend - Cons mentioned:Speed
Extremely SLOW startup
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is slower than a 1990s virus infected pc at the start up. It is not intuitive in it's overall operation either. Skip this model.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Clumsydistractedmomma,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Size
Asus purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop as my main Dell laptop needed a new battery. The ASUS was a little heavy and too wide for practical purposes. However, good as a backup to my Dell laptop. I gave it to my grand daughter for her use in school
I would recommend this to a friend - Cons mentioned:Speed
Good laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working as expected after being slow the first few days. No issues.
I would recommend this to a friend - Cons mentioned:Keyboard quality, Speed
VERY SLOW
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst laptop ever. I am just so upset about this purchase and I thought maybe wiping it out and downloading the most up to date drivers would help, but it is just so unreliable and slow, I cannot do ANYTHING on it. I bought it brand new. I have a friend who bought the same laptop and SAME ISSUES! The screen is terrible as well. Don’t buy this computer, for anything. It’s awful!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BlaireB,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/