Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life, Keyboard quality, Speed
Not recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow, sluggish. Keyboard is hard to see. Battery charge does not last long. I am very disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlexW,
We're sorry to hear about the unfortunate experience you're having with your init running slow and the issues you're having with the keyboard and battery. Please allow us to make your experience with ASUS a better one. WE would recommend that you back up your data and perform a system reset. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life, Size
Very underwhelming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really was not impressed with this laptop. The battery is absolutely terrible. 3 hours at full charge. Performance wise it was slow even for simple things like web browsing. I was also not a fan of how large the laptop itself was. Returned after a couple weeks. I don’t recommend this
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JayStone,
It's unfortunate to hear that the battery life is terrible and the unit is slow and you return it. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Good Replacement for Everyday Processing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has been very handy. It is light weight and works very fast. It loads really fast and has a great screen
I would recommend this to a friendFirst laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really excited about my new laptop, especially the 1 terabyte hdd. The price was very low. I am looking forward to using this product for a long time.
I would recommend this to a friend- Cons mentioned:Keyboard quality
Only thing is the keyboard, letters are the same c
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for the price, like description. Good choice. Only thing is the keyboard, letters are the same color of the laptop, at night you can’t see it.
I would recommend this to a friend Complete package
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my mom who is 89 and loves playing games on her computer as well as other things. The bigger screen is fabulous and the network system works well for her
I would recommend this to a friend- Cons mentioned:Keyboard quality
Key pad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my purchase. But i really thought for having a silver keyboard that it light up especially at night it is hard as hell to see the keys #make changes
I would recommend this to a friend 2 Months old and the Display Backlight is out!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Laptop for Christmas, 2 Months later the Display Backlight is out, Asus will not honor the warranty, forcing me to take it to the nearest Best Buy store over 75 miles away for Geek Squad to repair, Best Buy Customer support was very nasty when I contacted them about not being able to mail-in the Laptop for repair, very poor Customer Service, very poor quality Laptop, disappointed with this purchase and will probably be my last purchase from Best Buy!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PhilipM,
We do understand the inconvenience this may have caused with your dissatisfaction with the quality of the product and your recent customer service experience.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. ASUS provides warranty coverage in order to fix or repair any hardware or part that stop working prematurely under normal usage. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Keyboard quality
Asus Vivo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor value will be returning loads very slow and the keyboard is very faint and no backlight to the key board .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GayleT,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Keyboard quality
Poor keyboard visibility
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent laptop. Was advertised as having a back-lit keyboard but it doesn't. Silver keyboard with white letters are almost impossible to see. Can't recommend this model for that reason.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. Regrettably this specific model does not have a Back-lit keyboard and is stated in the Specifications on the Best Buy website. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2207000470-0002) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Good labtop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Image quality is good mouse and Keys are good it’s a speedy laptop the battery life could be better
I would recommend this to a friend - Cons mentioned:Keyboard quality
Asus Vivobook
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer i will recommended, but the only thing is the keyboard, the letters are not clear they are in gray and you can't see them.
I would recommend this to a friend Good value for money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for money. was in the market for a home computer after my old one stopped working. Found it on sale and item works for all needs
I would recommend this to a friend- Cons mentioned:Keyboard quality
Vivabook 17. 3 great deal when it was on sale
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great value for 17.3 in laptop and especially from Asus it would have been nice if it had backlighting for the keyboard though
I would recommend this to a friend - Cons mentioned:Speed
Very Very Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is very slow. it takes quite a while to load apps and web pages. Outside of that, however, it is an excellent purchase.
I would recommend this to a friend - Cons mentioned:Keyboard quality
Fast laptop for the buck
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop and huge display, keys are not backlight and are hard to see in low light conditions, But this thing is fast
I would recommend this to a friend - Cons mentioned:Keyboard quality, Speed
Toooooo slow!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was to slow to load the operating program and it was difficult to use the keyboard without backlights. Nice price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SuFle,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Keyboard quality
Asus Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give it a 5 star rating if the keyboard was easier to see and had a lighted keyboard. Can't recommend for this reason. Sad because it's a great Laptop
No, I would not recommend this to a friend - Cons mentioned:Keyboard quality
Keyboard hard to see lettering
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a nice laptop for a good deal. However we had to return it do to the keys. It was very difficult to see the key letters.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChannelLakeMama,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107046304-0053) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
asus 17.3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these was a goodbye bye when i bout these laptop good picture and good sound if they got these laptop computers on sale again $399.99 price you should get it.
I would recommend this to a friend