Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Keyboard quality
Good General Purpose Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer for general use. Only con is the lack of letter/number contrast with the keys on the keyboard -- it is difficult to read.
I would recommend this to a friend - Cons mentioned:Speed
Ultra slow
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 1998 computer was faster than this one. Takes at least 5 minutes to open. Browsing is a nightmare. And windows 11 didn't help. Won't be recommend or buy again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear samk1952,
We're sorry to hear that your unit is running slow. We’re normally known for our exceptional products to detail, and we regret that we missed the mark. Have you tried updating your Windows to the latest version? Please follow the steps in the FAQ
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107046304-0067) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Speed
Slow speed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This version seems to have a really slow startup, issues with pin screen popping up, and loading browser issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MWatson,
We're sorry to hear that your computer is running slow. Please allow us to make your experience with ASUS a better one. We would recommend that you ensure that you're running the latest firmware version. If the issue persist we would back up our data and perform a system reset. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Price
Best Price Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price, good looks, good laptop. It’s a good investment if you’re studying, you don’t need anything fancy to get the job done.
I would recommend this to a friend - Cons mentioned:Speed
Not thrilled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in need of a new laptop and bought this off the floor. As a Chromebook user, this is very hard to learn how to operate. No instructions came with it and its super slow.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TerriDH2P,
I'm sorry to hear that the unit is slow, certainly, this model comes with a Windows OS. Please refer to the FAQ below and the manual. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Manual - https://dlcdnets.asus.com/pub/ASUS/nb/X712FA/0409_E14726_X712F_B.pdf
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Battery life, Boot time
Very very slow should have got a hp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop takes forever to boot up I mean even when it finally shows the Lock Screen it’ll freeze not letting you type in the password same thing happens once you get to main screen it’ll take another 5 min to open windows edge , it says 12gb RAM but does not perform like it . Horrible laptop will make sure to spend a little more and get a hp … also battery life is literally no more then an hour
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AdamB,
We're sorry to hear about the issues you're having with the battery life and the unit running slow. Please allow us to make you're experience with ASUS a better one. Please attempt the steps in the FAQs below to reolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1042398/
Troubleshooting: https://www.asus.com/support/FAQ/1043914/
- Cons mentioned:Keyboard quality, Speed
ASUS Laptop review requested by Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just started using this computer and already it seems really slow. Also, the reviews about the keyboard being hard to read are dead on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
I'm sorry to hear that the notebook is slow and I'll be happy to advise you. We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. Check if Windows or other programs are updating in the background and also check if antivirus software is scanning or if downloaded/shared applications are running. We suggest closing any programs not in use or force quit to stop them. You can view the link below for additional steps of how to do so plus more. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Keyboard quality
ASUS VvoBook
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Very fast. The only problem is the keyboard letters. Silver letters on silver keys in a silver laptop. Would be excellent with backlit keys.
I would recommend this to a friend - Cons mentioned:Speed
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is very slow. Get a different brand or a faster processor. I do not recommend this and will be upgrading to a HP.
No, I would not recommend this to a friend - Pros mentioned:Memory, Price
powerful machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am satisfied with my purchase. it has a lot of memories, good bargain for the price.
I would recommend this to a friend Fast, powerful...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, powerful, and ready to go. I am very happy with my laptop. Has all the features I need and the speed to back it up.
I would recommend this to a friendI Highly recommend it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one for my homewok is here. I cannot thank Best Buy enough after the buy - it helps me a lot.
I would recommend this to a friend- Cons mentioned:Keyboard quality, Speed
Eh..... Good price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price but this computer is not great. It is slow. The laptop keyboard is hard to see. I would not recommend.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlisonB,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Hp computer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So good so far haven't had no issue with this computer I would definitely recommend it
I would recommend this to a friend- Cons mentioned:Battery life
Just bad
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad loading times just to slow for price and battery is bad just bad laptop overall
No, I would not recommend this to a friend - Cons mentioned:Speed
DO NOT BUY IT.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this computer sucks. It’s slow and glitches a lot!! Go with something different please!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MadisonW,
We sincerely apologize for the slow performance issue you have been experiencing with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue.
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107000121-0190" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Speed
ASUS laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow at times. Very frustrating when that happens otherwise it seems to be doing its job. I am only used it for the past month.
I would recommend this to a friend - Cons mentioned:Keyboard quality
Letters
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t been able to actually use the computer but was disappointed in the light coloring of the letters on the keys.
No, I would not recommend this to a friend - Cons mentioned:Keyboard quality, Speed
Disappointed, glad it was discounted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this laptop half off of MSRP and I am glad I did. Pretty disappointing. The keys are not backlit and they are difficult to see in sunlight with white letters on silver keys. The laptop has decent specs but it is pretty laggy and slow to startup. I may try to wipe windows and put linux on it to see if that helps at some point. Haven't tested battery life yet but so far just simply not impressed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bobslawblog,
I'm sorry to hear that the unit is slow and you are not able to see the keys clearly. This is not the kind of experience we want our customers to have. To improve your performance, please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
So so
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t connect to WiFi had to buy extender because I can’t be without laptop for weeks for it to be sent to be fixed
No, I would not recommend this to a friend