Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Price
Great laptop.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to setup and great price. Easy to add external speaker/sound bar.
I would recommend this to a friend - Cons mentioned:Speed
Buyer beware
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. Slow. Regret buying. I'm going to have to bring it to a computer guy to try to make it usable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Falcon5 ,
We regret to learn that you are experiencing performance issues, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ,below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107000121-0228)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Battery life
Good laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is good for its performance and price in general, but the battery life is shorter than the advertised one.
I would recommend this to a friend Not super powerful but good for everyday use
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop isn't super powerful but it's good for everyday computing. It can run Microsoft Office and other apps just fine.
I would recommend this to a friend- Cons mentioned:Battery life
ASUS LAPTOPS WORK GREAT AND LAST THE TEST OF TIME
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ASUS laptop is working great. I bought this laptop because I have had great success with ASUS products. I have an ASUS laptop that is over 5 years old and it still works great. The only problem that I have with it is that the battery is kaput and I have to keep it plugged in to use it. Since I am unable to get a replacement battery for it, I decided to purchase this new ASUS laptop while such a great deal was still available.
I would recommend this to a friend - Cons mentioned:Size
Waste of money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big and low! It won’t match your expectations, asus will never see my money again
No, I would not recommend this to a friend - Pros mentioned:Price
Performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit for purpose with value for money. It’s not top notch but it’s pocket friendly. Overall good performance
I would recommend this to a friend Overall, Really Bad
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the past, I have usually always enjoyed Asus laptops. However and unfortunately, I loathe this product and this purchase. It is horrible with multitasking and the screen never seems to get bright. I will very likely never buy Asus again. It is obvious their quality in products has gone down the steepest hill.
No, I would not recommend this to a friendHighly recommend!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best laptop I've ever owned! I'm a huge ASUS fan and this just solidified my feelings for them!
I would recommend this to a friendOnline purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased from online . easy steps and professional service to deliver items from one state to the different
I would recommend this to a friendBuy!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my boyfriend for his birthday and it's been about 3 months and it's still brand new . No issues.
I would recommend this to a friend- Cons mentioned:Battery life
Good deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working pretty well. Looks good, fast enough for me. Can't complain too much. Battery runs down quicker than I would like.
I would recommend this to a friend - Cons mentioned:Keyboard quality
So far, so good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, seems like a good machine. It is very fast though not an SSD. The Return key seems not to work in some instances.
I would recommend this to a friend Miss
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I love my new computer. So glad I decided to get this one to replace my old surface computer.
I would recommend this to a friend- Cons mentioned:Speed
Good for basic needs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is a little slow. But it meets our needs. I would not recommend for any with more advanced needs.
No, I would not recommend this to a friend - Cons mentioned:Speed
Reliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good affordable computer but did not work for our needs. A little too slow to be able to play any games but otherwise a good computer.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your unit is running slow. This is not the quality of service expected from ASUS. We do value our customers and take negative customer service experience very seriously. Have you tried checking for programs updating in the background? Please follow the steps in the FAQ below.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107046304-0060) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Good laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third ASUS, I wish all laptops had more than about a three year lifespan, but I do like and utilize mine quite a bit.
I would recommend this to a friendVivobook
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Fast, sleek design, reliable performance, great value for money."
I would recommend this to a friendWaste of money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The processor in this computer literally died in less than 30 days and I had to spend $400 to buy a new one. Since I bought it as a Christmas gift, it wasn't opened until several weeks after the purchase date and so even though the computer had been used for less than a month, it was out of the warranty that comes with it by a day or 2. The only solution BB and the manufacturer had was to buy a new one. Such a waste of money!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LarryJ,
It's unfortunate to hear that you are having issues with this device. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107000121-0230) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard quality
Asus fine design
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working good a fine design fast recharging.the only thing it is missing light key board.
I would recommend this to a friend