Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Speed
Poor performance
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very very slow. I wish I was told the inadequacies of this product. I would not have purchased it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ben M,
We sincerely apologize for the slow system performance issue that you have been experiencing with your ASUS laptop. We can assure you this is not the norm and is not the type of quality to expect from ASUS products. Please troubleshoot the issue using the steps found in the FAQ linked below. If you are still experiencing the issue after thorough troubleshooting then we recommend returning the product for a replacement/refund as it could be a hardware related issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107000121-0229" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
- Pros mentioned:Ease of use
Must consider this one!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer for the price. Easy to use and light wait for a 17”.
I would recommend this to a friend ASUS Vivobook 17.3"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, good performance, good speed, good graphics
I would recommend this to a friend- Cons mentioned:Keyboard quality
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The start-up is slow and the keyboard is extremely difficult to see with dark grey letters on shiny silver keys. Love the large size.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear kiwicottage,
We're sorry hear that your unit is starting up slow. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. Have you tried updating your Bios to the latest version? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2102018923-0076) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Asus 17" laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, bought for my wife and she's thrilled with it. Compared to HP, there's no comparison. This is twice as good.
I would recommend this to a friend- Cons mentioned:Speed
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop thinking it was the similar to the one with the finger sensor 17 in screen of ASUS. The reason why i switched from that one to this particular laptop was because the finger sensor stopped working completely after a week. I returned it, saw this one on sale for 370 and thought it was a steal! WRONG! Slow. I cannot wrap my head around why it is 700 when the finger sensor was 500 and faster . do not waste your time
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NellyNel,
We're sorry to hear that you're having issues with this unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Battery life
My Asus Vivobook 17.3 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop for the price but should have had ssd and back-lit keys better battery life. Those 3 things would make it 5 star rating.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear KennK,
Thank you for sharing your review about this laptop. Firstly, we would like to suggest that you can add an SSD to this model, it can be either a 128GB or 512GB M.2 NVMe™ PCIe® 3.0 SSD. You can also use the maximum lifespan mode in the MyASUS app to ensure you're getting the longest possible battery life when using your device. We do value our customers and take customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2204007812-0002" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Speed
Dont Buy!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SLOW!! There is a reason it was $300 off. Dont make the same mistake I did
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnM,
Please allow us to apologize for the inconvenience you are experiencing with the Wireless Adapter. Please allow us to make your experience with ASUS a better one. Please try updating your Bios which improves system stability using the FAQ linked below. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107000121-0199) for us to better assist you. Thank you for choosing ASUS.
https://www.asus.com/support/FAQ/1008276/
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Excellent product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent store service and excellent product, I’ll recommend to everybody
I would recommend this to a friend- Cons mentioned:Speed
Super slow!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money what so ever slower and slower every day
No, I would not recommend this to a friend Laptop review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen size is phenomenal. The pages are vibid and clear. The processor is fast and wait time is greatly diminished.
I would recommend this to a friend- Pros mentioned:Price
Nice price point.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price. Will perform basic operations but is a lite slow at start up. Very clear picture.
I would recommend this to a friend My PC
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent equipment, I bought it for my daughter and she is happy with the laptop
I would recommend this to a friend- Cons mentioned:Speed
Piece of junk SLOW computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the slowest computer I've ever had! It takes forever to boot up, and doesn't work well. DON'T buy it!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jens,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
A+ purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the money. Large sreen makes working so much easier. Worked perfectly straight outta the box. No issues
I would recommend this to a friendBIG SCREEN, SMALL PRICE
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the big screen on this laptop coupled with the small price! It's fast and friendly to use!
I would recommend this to a friend- Cons mentioned:Boot time
Bad hd
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard drive crashed within a year and a month of purchase I would not buy this brand again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lorie,
We regret to learn that you are experiencing crashing issues, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: Below, If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2107000121-0221)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042499/
- Cons mentioned:Boot time
asus vivo book 17
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a very big screen easy to setup. very slow big hard drive but it is not solid state If you don't load it with software it will be just fine
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I'm sorry to hear that it is slow. Usually, SSD is faster than HDD. You can attempt these steps below to improve your PC performance. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
powers through the job
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hard working computer - keeps up well with big files and design software. nice screen too!
I would recommend this to a friend- Cons mentioned:Speed
Just okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very powerful but I only use it for email and google. Seems slow but very reasonably priced
No, I would not recommend this to a friend