Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Asus computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be a good computer. No issues with it, speed is good.
I would recommend this to a friend- Cons mentioned:Keyboard quality
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but hard to see the keys. Like the size and gives me all I need for a lap to.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nice,
I'm sorry to hear that you are unable to see the keys. This is not the kind of experience we want our customers to have. Does this apply to all environments (light/dark)? Have you adjusted the backlit? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use
Happy Happy Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 laptops before purchasing my ASUS. Half the price of the others....easier set up...easier to use...for someone looking for a really dependable laptop...this is the one!
I would recommend this to a friend Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect ly i love the color its judt right for my home ioffice
I would recommend this to a friendLoving it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my new laptop! Great value for the money! No regrets!
I would recommend this to a friendchurch computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it. wish the letters on the keys were black. the speed is great.
I would recommend this to a friendExcellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For work is very good! For now works perfectly no major concerns
I would recommend this to a friendGreat investment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Vivobook!! I would recommend this laptop. Great investment!
I would recommend this to a friend- Cons mentioned:Battery life
Love this laptop but…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome laptop. Runs the sims 4 smoothly and no glitching when on the internet with several YouTube videos going on different tabs. I’m impressed. I will say though I only get about an hour of battery once I unplug it which is really disappointing.
I would recommend this to a friend - Cons mentioned:Keyboard quality, Speed
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of slow and keyboard hard to see. Very disappointed
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Twhite718,
We're sorry to hear about the unfortunate experience you're having with the battery and the keyboard on this model. We would recommend that you attempt the steps in the FAQ below to have this issue resolved. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference. Thank you for choosing ASUS. Best Regards, Joan ASUS Customer Loyalty US Support [Notebook] Troubleshooting - How to fix the battery cannot provide power/be charged, or be fully charge or Notebook will not boot with battery: https://www.asus.com/us/support/FAQ/1012793/
Computer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to have a laptop to work on the train going to and from work.
I would recommend this to a friend- Cons mentioned:Boot time
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop hard disk not working and performance is very slow.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ragusai1505,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Keyboard quality
Good laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good laptop. It runs pretty fast and all i use it for is homework but it does seem very useful for work and other things. The keyboard could be hard to use if you arent used to typing without looking because it has silver keys with silver lettering
I would recommend this to a friend - Cons mentioned:Keyboard quality
New Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like it, except the lettering on the keyboard should be darkened.
I would recommend this to a friend Best laptop for your $$$$
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great laptop. Never used windows 11 and its not so bad
I would recommend this to a friend- Cons mentioned:Keyboard quality
bad keyboard design. can't see key letters
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no backlight keyboard. Can't see the keys in normal light.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bummed,
We are sorry to hear about the unfortunate experience you had with this model. Rest assured we will passed this information on to our development team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Nice
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, very good. Love this machine. All is good...
I would recommend this to a friend
Would recommend
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For anyone wondering if you should get this laptop… YOU should!!
I would recommend this to a friend- Cons mentioned:Speed
asus 17.3 laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome price but a little slow, get ssd hard drive as soon as possible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear dave,
We're sorry to hear that your unit running slowly. We’re normally known for our exceptional products to detail, and we regret that we missed the mark. Have you tried updating your Windows? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107046304-0064) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Keyboard quality
Can't See letters on Keyboard
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All in all I like the speed, performance, and style of my new ASUS Vivobook. However, I do NOT like the gray lettering on the gray keys. As you see the keys on the stock picture you can't see the letters/numbers, and I can't see the characters as I am typing this review.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RonB,
We're sorry to hear about the unfortunate experience you're having with keyboard. Rest assured we will passed this information passed on to our development team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support