Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Does the job
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy. Don’t use much but when I do it works like it should
I would recommend this to a friend- Cons mentioned:Speed
Slow laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected, runs real slow ,too late to return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer, We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. Please view the following link for additional troubleshooting steps that can be done for this issue:https://www.asus.com/support/FAQ/1042398/ However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard quality
Nice computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great; only complaint is the keys are hard to read because they are almost the same color as the whole computer. It would have been nice to give the markings on the keys a contrasting color for us older people to be able to read them.
I would recommend this to a friend - Cons mentioned:Keyboard quality
average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.average - what else. It works. what where how? Is this enough. It has weird grey keys.
I would recommend this to a friend laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this product. I really like the screen size.
I would recommend this to a friend- Cons mentioned:Speed
Craptop - save yourself some frustration. Dont buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the slowest computer I've used in 25 years. Awful.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HMcc,
We do understand your disappointment and the inconvenience this may have caused.
Certainly, the laptop was designed to run popular computing applications, without compromising system stability and performance as long as Windows is up to date. Keeping Windows updated will maintain optimum system stability and performance. While accessing web applications, please check if the laptop has access to an established router, it is getting a strong signal and internet service is working properly since poor or unstable internet connection will definitely affect system speed and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Awesome Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a great find! High quality, low price! Love this bargain.
I would recommend this to a friendLaptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is very useful and efficient products and services
I would recommend this to a friend- Cons mentioned:Speed
Bogged down
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is very slow and seems bogged down with Microsoft adds. The Microsoft processors does not let you access Google. I’m sure it is all in settings but I am not computer knowledgeable I just want a computer I can turn on and use for internet banking and web browsing with out a lot of frills
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike,
I'm sorry to hear that the unit is slow. This is not the kind of experience we want our customers to have. Have you tried to close all background apps? You can attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Speed
Not what I anticipated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is slower than my old Toshiba. Was expecting more.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Charles,
We're sorry to hear that your unit running slow. We’re normally known for our exceptional products to detail, and we regret that we missed the mark. Have you tried updating your Bios to the latest version? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107046304-0068) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Speed
Slow machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow piece of crap if i could bring it back i would
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KennethScarbrough,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Awesome Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for!!! The perfect replacement!
I would recommend this to a friendSolid computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've liked everything about the laptop except for windows, wouldn't let me set up with an existing account, so I had to go through the whole process. S mode Windows sucks, m'kay children. Another example of Microsoft forcing their crap on the public.
I would recommend this to a friendNice for the price!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing I don't give high marks to is the image color.
I would recommend this to a friendPerfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Computer! Best Computer I have ever bought!
I would recommend this to a friendPolished tured
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having the open Box laptop for a decent amount of time. Roughly 6-8 months. It began to slow down. To the point it's really
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Great buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE this computer! Fast, reliable, and easy to use. We upgraded my ancient hand-me-down laptop for this beauty to use for school and got my husband one too. We are both exceptionally happy with this purchase and the screaming 4th of July deal.
I would recommend this to a friend - Cons mentioned:Speed
Slow Computer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer except super slow. Gen 10 I core 5 that only runs at 1 ghz.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Absolutely, it is a nice laptop.
We do understand your disappointment if you are experiencing slow system speed or performance issue with the laptop. The Intel i5-1035G1 processor has a base frequency speed of 1.00 GHz, which is default speed in idle mode, and a maximum turbo frequency speed of 3.60 GHz.
The slow speed or performance is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
While accessing web applications, please make sure the laptop has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Speed
laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice laptop, just a little slower than i expected.
I would recommend this to a friend - Cons mentioned:Battery life
Slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow to start up battery life is none. Would not recommend to buy this item
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Snail,
We're sorry to hear about the unfortunate experience you had with your unit running slow and with poor battery life. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. Please allow us to make your experience with ASUS a better one. Have you tried updating your Bios? Please attempt the steps from the FAQs below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107046304-0041) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
https://www.asus.com/support/FAQ/1043914/