Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop bought to replace a old one. Would recommend.
I would recommend this to a friend- Pros mentioned:Storage
Great buy for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop, does the job well. Great display screen and loving the 1 Tb storage.
I would recommend this to a friend - Cons mentioned:Keyboard quality
Little Computer that Can!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing computer for the price! It’s lightning fast and the display is crystal clear. It’s bigger than I expected, but not bulky. If there has to be a downside, the keyboard is not backlit so that’s annoying.
I would recommend this to a friend - Cons mentioned:Speed
Don't buy!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this zero stars I would. It has got to be the slowest computer I have ever owned and I've owned the computers since the 1980s. I understand you get what you pay for but this is ridiculous. It's not even worth $50, let alone $500. If you have an hour to waste and wait for an application to load, then buy all means by this computer. If you would like things to load within 5 minutes or so, stay very far away from this PC. I only wish I was smart enough to return this immediately instead, like a dummy. I kept it and now it's my loss. I'm not even going to get into how terrible the sound is lol.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GailC,
We sincerely apologize for the slow performance of this laptop. We can assure you that this is most definitely not the norm and not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107000121-0156" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast good nice laptop. Very good price and perfect size
I would recommend this to a friendHorrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 4 months of having this computer, it started taking 45 minutes to open to where I could even login. There was no viruses on the laptop and I took it to a professional who couldn't find any issues with it. Would not recommend.
No, I would not recommend this to a friendWould recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price. I really enjoy the layout.
I would recommend this to a friendGood.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded an older laptop. Has everything I need now.
I would recommend this to a friendBig screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop and big screen. I litle heavy but is okay
I would recommend this to a friend- Cons mentioned:Keyboard quality
works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop has worked great for its intended purpose. Only thing I dislike is that the keyboard letters are a silvery color on a gray key. It's a little difficult to see in less than optimum light. Otherwise, very pleased!
I would recommend this to a friend - Cons mentioned:Speed
Decent specs but...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rather disappointed with speed on even basic functions .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Denjs721,
Please allow us to apologize for the experience you had with your unit being slow. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. Have you tried updating your Bios? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107046304-0065) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Pros mentioned:Ram
Solved a persistent memory problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son needed a new laptop as his old machine had proven not adequate to his current work. We bought the ASUS Vivobook because it has 12 GB of memory which solved his issues. We've had ASUS PC's before and they have always proven durable.
I would recommend this to a friend - Cons mentioned:Battery life, Keyboard quality
Save Your Money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer was a bad investment. By the time you get your screen up, the battery needs charging. The keyboard is silver which makes it very hard to see the keys. Just a bad product. Look for something else!!!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HonestReview,
We're sorry to hear about issues you're having with battery charging. Please allow us to make your experience with ASUS better one. We would recommend that you attempt the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - How to fix the battery cannot provide power/be charged, or be fully charge or Notebook will not boot with battery: https://www.asus.com/us/support/FAQ/1012793/
- Cons mentioned:Keyboard quality
Machine Best For Business
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ASUS laptop is absolutely amazing. I purchased it to use for my business and i am well pleased with the screen size and overall performance. The only thing I wish is for the keys to light up. Other than that this machine is a BestBuy.
I would recommend this to a friend - Cons mentioned:Speed
Not so great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little slow. Also tech didn't finish downloading all software
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear junctiongirl9,
We're sorry to hear about the unfortunate experience you had with your unit running slow. We do value our customers and take negative customer service experience very seriously. Have you tried updating Windows? Please follow the steps in the FAQ below.
For further assistance send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107046304-0038) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Battery life
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great computer very slow and battery life is horrible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Guy909,
It's unfortunate to hear that your unit is running slow and has poor battery life. We do value our customers and take negative customer service experience very seriously. Please allow us to make your experience with ASUS a better one. Have you tried updating your Windows or Bios? Please attempt the steps from the FAQ below.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107046304-0051) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
System is running slowly - https://www.asus.com/support/FAQ/1042398/
How to fix the short battery life problem - https://www.asus.com/support/FAQ/1043914/
Poor colling slows machine to a crawl ...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great but it has it has a major flaw. Cooling is a definite low point of the product. The systems slows down if you dont have proper ventilation. You need to raise it off the desk to get proper cooling. In addition, I've placed a fan behind it to get it cooled properly. If cooled properly machine is great!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear about your experience with your unit running hot. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. Have you tried updating your Bios? Updating software usually helps the system stability and optimization. Please follow the steps the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107046304-0059) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Absolute Junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why dose a 16g ram with 10th gen I5 take 12 mins to start. Updating is a minimum of 45 mins. My HP that is 8g ram with Ry 3 takes less than 10 seconds to start and Updating is in 3-5 mins. This is a paper weight.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We certainly understand the inconvenience this may have caused.
Obviously, the laptop will run and update faster than your older PC. To resolve the issue, please check if the laptop has access to an established router and internet service is working properly. Another possible cause is lots of cummulative updates are being downloaded and installed since Windows releases updates periodically. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Speed
Doc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the fastest. Freezes more frequently than occassional
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SHKi,
It's unfortunate to hear that your unit is freezing.All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Please allow us to make your experience with ASUS a better one. Have you tried updating your Bios and Windows?
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2207000470-0003) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Keyboard quality
Solud machine, poor keyboard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good large laptop, but inferior keyboard. Hard to see key markings
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dk49,
We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. I will be letting the related department know about this concern for continuous improvements to the product line. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support