Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Keyboard quality
A lot of bang for the buck.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of bang for the buck. So far has worked flawlessly. I can see where some people would not like the keyboard because it can be hard to see the letters. Other than that I find nothing wrong with this computer.
I would recommend this to a friend not good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not so good the gpu is so bad i dont recommend it .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KeyrollosF,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
The Intel HD graphics 5000 is an entry-level GPU that is intended for basic and light computing requirements.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Battery life
Weak battery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weak battery, only stays charged for about 2 hours
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Larry,
It's unfortunate to hear that you are experiencing poor battery life. We do value our customers and take negative customer service experience very seriously. Please allow us to make your experience with ASUS a better one. Have you tried updating your Bios and Windows? Please attempt the steps from the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107046304-0052) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064#:~:text=Overheat%20of%20laptop%20usually%20results,to%20perform%20at%20its%20best.
- Pros mentioned:Storage
A big-screen budget machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good laptop. The positives are the screen size, speed and storage. Its a sturdy feeling laptop with good hardware. Large, sunny screen Stylish, modern design HDMI port and microSD card reader
I would recommend this to a friend - Cons mentioned:Speed
I feel like a dooped!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So fat this computer is very very slow. I have taken the measures to fix this issue even to the point of doing a factory reset…it did not resolve the problem. I can’t even return it anymore so I’m not sure what else I can do. For paying $700 it’s sure not living up to its price tag
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the computer is very slow. This is not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Pros mentioned:Price
Solid Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has really worked well for me. I got a great price on it because I think the overall ratings were low on the computer for being slow. I have not seen any issues thus far with it's speed.
I would recommend this to a friend - Cons mentioned:Speed
The is something very wrong with this Laptop Model
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this Laptop. Straight from the box it was ridiculously SLOW SLOW and then even more SLOW... then I restart, then I get a black screen... Then restart again... tried to run chrome but after 5 minutes gave up. YES, I read the FAQs! but it is a brand new laptop ... I have a laptop from 15 years ago running Vista that is faster than this one lol There is something clearly wrong somewhere, reading people have the same speed issue. Fortunately I am in the return period.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MeaganKae,
It's regrettable to hear that the unit is slow and you are planning to return. We’re normally known for our exceptional products and what you've experienced was not intentional. Usually, during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless of what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. I'm happy to look into this further with you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life, Speed
NOT A BEST BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item takes forever to turn on. Battery life is bad. Letter Keys are barely visible. Overall just a slow badly built laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CELO174,
We're sorry to hear about the unfortunate experience you're having with the unit running slow and the battery life on this model. We would recommend that you perform a hard reset on this model by following the steps below:
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Speed
At own risk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it to do coding for school and work from home. Crashed after the Microsoft update even though I had it for 61 days and the warranty covers 60 days. Was advised not to buy the same one since it was giving me such problems starting out. Had to return and purchase another.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that your unit crashed and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard quality, Speed
don't waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was extremely slow and very hard to read keyboard. I would not recommend you waste your money on this. I returned it for a different in 2 days because it took so long to do anything
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CandaceA,
We do understand your disappointment and the inconvenience this may have caused if you are experiencing slow system speed or performance issue with the laptop.
This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. While accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Battery life, Speed
poor product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this product is not very good! very slow and hard to navigate programs also the battery goes low very quickly..i wish i would not have made this purchase
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with the battery and this unit running slow. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
- Pros mentioned:Storage
More than enough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this model a month, it's quicker than I need, but very pleased. Got a good price for so much laptop. I don't game much.
I would recommend this to a friend - Pros mentioned:StorageCons mentioned:Speed
NotWorthIt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does have a lot of storage but let me tell you this thing is slooooooooooooooow. Very slow. Was super disappointed with it, expected more, but it lags and aint worth it at all
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Awful
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, super slow, updates all of the time and makes it unusable.
No, I would not recommend this to a friendLap Top review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HHD is a little slower than I would like but I can't use a SSH as I must shred the free space on my computer frequently. The serviceability is good. It has an Ethernet connection which is great for WiFi security when I'm at my office.
I would recommend this to a friend- Pros mentioned:Ease of use
Great Laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good laptop that was easy to setup. The battery lasts long and works very good. Only thing I don't like is Windows 11, i couldn't get it to load up with Windows 10.
I would recommend this to a friend - Cons mentioned:Speed
Processor Speed Inadequate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop based on a very good Best Buy sales price. When it arrived, I began to set it up and realized that it is unbelievably slow. The processor speed is crawling. I returned it (with no difficulty) to Best Buy for a refund.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chefguy,
We're sorry to hear about the unfortunate experience you're having with the processor on this model and that you had to return it.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Don’t buy it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality, only lasted two years (hdmi issues); computer repair store won’t touch cuz they said it’s a lemon; quite upset
No, I would not recommend this to a friend- Cons mentioned:Keyboard quality
Well Worth The Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price. Needed an upgrade, SSD for for the OS, made a world of difference. The lack of backlighting on keyboard is unfortunate, but not a deal breaker.
I would recommend this to a friend - Cons mentioned:Keyboard quality
Big screen and processor!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop! Big screen and processor for price. Only negative-keyboard does not lite up and can b hard to see.
I would recommend this to a friend