Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Overall pleased with ASAU laptop purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I reakly like the 17" screen - easier to see/read and good quality. Also, they keys are large enough for ease of use. Only negative would be that keys are not back lit, but am able to make it work.
I would recommend this to a friendGet an SSD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because of the 1 TB HDD, it's pretty slow on startup and shutdown. Also have noticed that the HDD seems to be generating a lot of heat. I have already installed a SSD and made it the boot drive, so if/when the HDD goes out, it won't be an issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MuddyWaters,
Thank you so much for the feedback, certainly, SSD is much for faster than the HDD at booting time and performance. Installing Windows on the SSD and using the HDD for storage is an excellent choice. If you have any technical concerns, feel free to contact me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Storage
Powerful laptop at a great price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop at an affordable price! I highly recommend for anyone needing a large screen laptop with plenty of storage.
I would recommend this to a friend - Cons mentioned:Speed
Great computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Windows 11. The only problem is the speed. It'll improve later, but for now, it goes slightly slow when starting up. Would recommend, though.
I would recommend this to a friend - Cons mentioned:Keyboard quality
Not good.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is very slow. It's slow to start. Very slow on loading pages. It's slow overall. It just doesn't perform as I thought it would. You can't barely see the letters on the keyboard.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Felix,
I'm sorry to hear that the unit is slow and you can't see the keyboard clearly. This is not the kind of experience we want our customers to have. Have you tried to upgrade the Windows OS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to contact me at customerloyalty@asus.com and provide this link for reference. I'll do my best to give a quick resolution to your case. Your feedback is essential as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Bargain laptop, bargain price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an average laptop. Bargain price with bargain priced performance. It takes longer to boot than my old Win 8.1 laptop but, once it does finally boot, performance is okay. I intend to put an SSD into it so that will probably fix that issue.
I would recommend this to a friend- Pros mentioned:Storage
Fast running laptop. Plenty of storage and speed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop runs fast. Keyboard layout is a little different than my previous one but getting used to it. Plenty of storage. I would recommend it.
I would recommend this to a friend - Cons mentioned:Keyboard quality
Need lots of light to see the keyboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard is very hard to read with the silver keys. You would definitely need to purchase and external keyboard,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Grandparents,
Thank you for writing a comment for the product. I
We do understand your disappointment with the keyboard and the inconvenience this may have caused.
Yes, an external keyboard may be required or use a keyboard skin or cover that has a better letter and keys color contrast.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Ease of use
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s exactly what I wanted this laptop is easy to understand and since my tower went out I needed something this laptop fit just right
I would recommend this to a friend - Cons mentioned:Speed
DO NOT BUY!! VERY SLOW
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this online without actually going to the store to check it out in person. Took forever to do the first update and it was always laggy. Apps and webpages didn’t load very fast. This last updated put it in a bootup loop and wont go past the ASUS screen. Purchased a Dell Inspiron 15 3000 to replace it. WHAT A DIFFERENCE!!!!! The Dell is super fast and im extremely happy with it.AVOID THIS LAPTOP
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LarryH,
We do understand your disappointment and the inconvenience if you are experiencing slow system speed or performance issue with the laptop.
This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. While accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Works from Home
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a Windows laptop for a new job and purchased it in a hurry! The new job requires ZOOM meetings. Unfortunately, the camera picture quality is deficient. If, if had known, I would have taken the time to purchase a computer with a better camera!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear VCarr,
It's unfortunate to hear that the camera quality doesn't meet your needs. We do take these negative product experiences very seriously and we will pass this over to our product team for further improvements. Is it blurry? Have you tried to re-install the camera? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/109836/
- Cons mentioned:Keyboard quality
Needs improvement.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think for the price is a good value but the key board is impossible to read they should have made black keys, I have to look for keyboard stickers or keyboard cover so I can high light the keys, an intern must of have made the choice for the keyboard color, you have to tilt the laptop to see the keyboards or shine alot of light on them , super hard to read, next time make the keys black.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnT,
We sincerely apologize for the poor experience you have had with this laptop's keyboard visibility. We will definitely take your review into considering for future model, in the mean time a keyboard cover would probably prove useful in this case. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107000121-0162" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard quality
Could Be a Great Laptop - A Major Design Flaw
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good specs and runs fast and well. But one major design flaw for this laptop: the letters are 95% impossible to read on the keys. Better see this in person before buying.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear rrg54,
We're sorry to hear about the unfortunate experience you're having with the letters on the keys. Rest assured we will have this information passed on to our development team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use
Craig's review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is extremely fast and so easy to use. There are some things I don't care for - but that's just me. I think I have a great product!
I would recommend this to a friend - Pros mentioned:Ease of use
Laptop guy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clean look, easy to use, haven’t had any issues with it.
I would recommend this to a friend - Pros mentioned:Price
Great value - Highly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny - Quite a value for the money and way better than I expected. I work from home. This has more than enough features and power.
I would recommend this to a friend - Cons mentioned:Keyboard quality, Speed
NO NO NO
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this and returned it. The keyboard isn’t readable, not backlit, speed is slower than my 8 year laptop. DON’T buy this piece of junk!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DonGO,
I'm sorry to hear that you returned the notebook because of your issue with the keyboard and performance. We’re normally known for our exceptional products and what you've experienced was not intentional and this is a random case. If you have any concerns about another model, feel free to send us a tweet or direct message to our Official ASUS North America Support Twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Asus Vivobook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has been very great for work. I use it for larger longer projects so the battery gets used more than I would like, but again it is very efficient.
I would recommend this to a friend DO NOT BUY
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible laptop. Takes forever for it to load or setup. If you need a laptop that works when you press a key this is not the laptop for you.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Short Lived Battery Life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the screen size , just everything about the laptop except the battery life. It seemed to die out after a good 6 hours of use. I returned 1 and had the same trouble. Oh well
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the battery life doesn't meet your expectation. The battery life may vary depending on product configuration, usage, operational conditions, and power management settings. Have you updated the Windows OS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
How to fix the short battery life problem - https://www.asus.com/support/FAQ/1043914/