Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Great with some modifications
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Laptop so far. Comes installed with Smode activated, so I recommend deactivating that feature to truly take advantage of all this laptop has to offer.
I would recommend this to a friendHappy :)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read many reviews before purchasing this product and I must say I was wary. I decided that I had 15 days to return the computer if I was unsatisfied, so I purchased it. I am very happy with it. The screen resolution is great, and I had none of the problems that I saw on other reviews. I have streamed videos and done a lot of web surfing with no issues. This computer even pulled my favorites over from my old computer. I am very happy with this purchase.
I would recommend this to a friendASUS Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new laptop I purchased. This is my 1st ASUS & pleased so far. The larger screen is perfect and seems to be running fast.
I would recommend this to a friendGreat laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far, much faster than the previous laptop I had that clunked on me.
I would recommend this to a friendLap Top
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st 1 I had to return. The 2nd is working out very well. BB checked 1st and said to return it.
I would recommend this to a friend- Pros mentioned:Price
ASUS Vivobook 17.3" Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value, good features for a reasonable price. Greta service at Bluffton Best Buy!
I would recommend this to a friend - Cons mentioned:Boot time
Easy to use and setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Met my needs - i was in a hurry to get a new laptop after a harddrive crash - this new one exceeded expectation
I would recommend this to a friend Garbage Laptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the worst laptop I’ve ever purchased, update after update, it freezes all the time… absolute garbage laptop Highly recommend avoiding this
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DavidS,
We are sorry to hear about the issues you are having with the unit freezing. Please allow us to make your experience you are having with the unit freezing. We would recomend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1042398/
Good laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This PC "ROCKS", I have owned several ASUS laptops and they all have been great. This one is fast and has lots of power for a great lower price.
I would recommend this to a friend- Cons mentioned:Battery life
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for a house laptop. The battery life is not so great it dies pretty quickly.
I would recommend this to a friend - Pros mentioned:Memory
Best computer for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer meets all my needs and more than plenty of memory & speed, excellent picture .
I would recommend this to a friend - Pros mentioned:Price
All around great experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome purchase ! Great product great price, the laptop is brand new even that was a open box
I would recommend this to a friend - Pros mentioned:Ease of use
Great for Students
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for school work. Writing papers & researching? Done and Done.
I would recommend this to a friend Indifferent but great price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price. It’s large in size so if you like to multitask, screen is good. Had a hard time getting is started to run correctly so I had to take it in so they can reprogram the OS. Works great now.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I'm sorry to hear that you had to reprogram the OS. If you have any other technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard quality
All Silver!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have believed the reviews...Keyboard is very difficult to see due to the fact that its all Silver. Wish there was a way to fix this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SilverKeys,
Certainly, we understand your disappointment with the keyboard. We do take these negative product experiences very seriously and we will pass this over to our product team for further improvements. At your own discretion, you can try to seek a keyboard cover. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Asus laptop purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is an amazing machine, takes some time to become savvy with new tabs and so on. We did have some difficulty with start up but worked through it.
I would recommend this to a friend- Cons mentioned:Keyboard quality
Not a Good Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is the worst I ever experienced on any computer. The keyboard is hard to see unless you are right on top of it. The computer lags continually to the point that typing in an address bar often requires a few attempts.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer, Thanks for bringing this to our attention and please allow us to apologize for the poor experience that you've received with the product. We'd love nothing more than to improve your perception of our products and of course, our brand. I will be letting the related department know about this concern for continuous improvements to the product line. However, we value your feedback and concerns as this will aid in any improvements that need to be made. We implore you to consider our brand if not for this particular product, then another that may also suit your needs.
Sabrina
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far everything is working as it should. Need to see how the months progress to be sure I purchased a good quality laptop.
I would recommend this to a friendOkay for the price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not bad for the price. I think the display is the worst part of it. It is dark on top and lighter on bottom. Giving me headaches. I will be returning it soon.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CaptainCook,
Please allow us to apologize for the inconvenience you are experiencing with your Display. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. We do value our customers and take negative customer service experience very seriously. Based on the issue you have described, this may require repairs.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2207000470-0005) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
NC laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop. Good battery life. Only thing wrong is Microsoft upgraded it to windows 11 automatically with out asking if I wanted it.
I would recommend this to a friend