Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Storage
Nice CPU
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be doing the job very nicely, storing a ton of photos from my phone on it.
I would recommend this to a friend - Cons mentioned:Boot time
Stay away
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own this, but can no longer depend on it. Luckily I have several other I can use. It has repeatedly been a problem simply booting up. I have gone through an unthinkable number of recommended remedies and it is still a continuing problem. When it is up it can suddenly be incredibly sluggish. I own quite a few laptops and none are nearly as undependable as this one. In fact I have never had one remotely this bad.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Henry,
We're sorry to hear about the unfortunate experience you're having with your unit booting up. We would recommend that you have the unit sent in for servicing so we can have our team look into this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Poor performance
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disk usage is alwas on 100%. This slows down the computer at levels where is not usable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Runichi ,
We regret to learn that you having performance issue , We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: below, If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107000121-0212 )Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is a notebook and not a computer. Also it is to very one sided, very liberal. little disappointed. I wouldn't recommend it unless you are a gamer or streaming.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joanie,
Thank you so much for the feedback, certainly, this model is a notebook and we are sorry to hear that you are disappointed. If you are experiencing any technical concerns, feel free to contact me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Speed
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a seven year old asus computer that is painfully slow. I though that this one would be so much faster. I was wrong! After downloading Windows 11, it was as slow as my old computer. In addition, Windows 11 is so different, that I can't hardly figure out how to use it. I had to return it. I'll consider a different one later, but no Windows 11 this time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wsws,
We do understand your disappointment and the inconvenince this may have caused if you are experiencing slow system speed or performance issue with the laptop.
This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. Also, while accessing web applications, please ensure the laptop has access to an established router and internet service is working properly since this will definitely affect system speed and performance. Generally, Windows 11 operates just like Windows 10 with minor changes.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
ASus-Vivobook
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good product. I gave this laptop to my daughter. She prefers Windows 10, but I think it just takes time for her to get use to Windows 11.
I would recommend this to a friend- Pros mentioned:Memory
Great computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for any level user. Memory is abundant and processor is fast. Great computer
I would recommend this to a friend Do not purchase
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this computer. It freezes or you go to sign in and the sign in screen won’t show up. Get something else this is awful
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarleyK,
We do understand your disappointment and the inconvenience this may have caused.
If you are experiencing system freeze and the login screen doesn't show up, please try to do a PC Reset in order to reseolve the issue. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Battery life, Speed
slow as all hell
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery life stinks laptop slow as hell to boot up and runs slow in general
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bill,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
S mode computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales rep did not say anything about windows 11 'S' mode. If you want to add a program not from Microsoft you need to get rid of the 'S' mode.
I would recommend this to a friend- Cons mentioned:Battery life
Battery life is poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is very very poor. The laptop shut down too quickly. It’s takes too long to come up when you turn it on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SamO,
We're sorry to here about the issues you're having with the battery life on this model. We would recommend that you attempt the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - How to fix the short battery life problem: https://www.asus.com/support/FAQ/1043914/
Worst laptop I’ve ever had
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible laptop freezes up extremely slow. Do not buy this laptop. If I can give it a half a star I would.
No, I would not recommend this to a friendBad laptop, stay away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good choice. I returned it and purchase a different model with a SSD Hard Drive. The computers mechanical drive cases it to function very slowly. The geek squad person who came to help install this laptop was appalled and wrote a note to BB explaining why it was a poor purchase. Stay away from it!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Happy,
We do understand your disappointment the product and the inconvenience this may have caused if it didn't meet your expectations.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with that it is a decent laptop. It runs popular computing applications, without compromising system stability and performance as long as Windows is up to date.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good Laptop at the right price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Responsive and a good size. I have not had any problems. I use it primarily for remoting into my workstation at home.
I would recommend this to a friendDon’t buy it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t ever get this laptop I bought it and start regretting next day
No, I would not recommend this to a friendDisappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large display and 12GB Memory at a reasonable price, I thought this was a good deal. The reality is that my unit seems to be defective right out the box. It took forever to boot up the first time. I went thru the setup - noticing that the display/resolution seemed very washed out. Plugging into the power source helped a little, as did adjusting the brightness in Settings; however, the bottom line is that display is still really terrible. Additionally, the connection for power source plug-in is so loose. moving the laptop even slightly can stop the power charge if the plug does not simply fall out altogether. I have been happy with prior ASUS purchases (all purchased @ Best Buy), so I am hoping that this is just a one off or bad model. Unfortunately, this will have to be returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RAD22,
We're sorry to hear about the unfortunate experience you're having with the power on this model. Based on the issue described, we would recommend that you have this unit sent back to your place of purchase for a replacement model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to use. I have one for years until it went out. Now enjoying my new ASUS computer.
I would recommend this to a friend - Pros mentioned:Ease of use
Asus vivobook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellence product. Easy to use easy to set up, excellent performance on everyday task.
I would recommend this to a friend ASUS 17.3 laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only had for a month but working well , good size screen. no issues
I would recommend this to a friend- Cons mentioned:Battery life
battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is horrible cant get much work done without charging it. Besides that it will be an ok laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DanyelleM,
We're sorry to hear about the unfortunate experience you're having with the battery life on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to reolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1043914/