Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Its works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like it. It works for all our needs. The setup was easy.
I would recommend this to a friend - Cons mentioned:Speed
Horrible quality laptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop on 02/26/22. Ever since I bought it it’s been very slow. I have ran diagnostic tests to try to determine if there is a problem and it says everything is fine. Spending $600 on a laptop i would expect better quality. I am already past the return date or I would return it. It’s nothing but a giant paper weight now and I’ve thrown $600 down the drain.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the unit is very slow. There could be many factors, have you updated the Windows OS/Drivers/BIOS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to give a quick resolution to your case. Your feedback is crucial as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Pros mentioned:Price
Backup laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Valued price laptop that was a deal of the day. It’s a good laptop.
I would recommend this to a friend my experience with the laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with the performance just wish the speakers were on the top and not the bottom of the laptop
I would recommend this to a friendAwful laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful awful laptop! Performance is terrible - as slow as a 10 year old laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WilliamK,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
- Pros mentioned:Memory
Very Good Price and Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Value. Price and Quality with extra memory for performance.
I would recommend this to a friend - Cons mentioned:Speed
title for what?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible slow wish i could return I dont understand the point of this computer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer, thank you for bringing this to our attention and please allow us to apologize for the inconveniences caused. I'd recommend that you check if Windows or other programs are updating in the background. Check if antivirus software is scanning or if downloaded/shared applications are running. We suggest closing any programs not in use or force quit to stop them. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
- Pros mentioned:Price
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A+ for the needs we had. Perfect laptop for office work and the price was right.
I would recommend this to a friend Slow start and dog slow browser speed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything except this thing is a dog with Edge and Chrome Browsers. They both have severe lag. I have yet to figure it out. Office runs fast,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Saforbes88,
I'm sorry to hear that the device is slow and I am happy to assist. We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. Have you already performed a refresh or factory reset to the device? If not please view the following link for steps of how to do so as well as other steps to improve the speed of the notebook. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Speed
Slowwww
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it was because it was open box, but this thing was slow. Do yourself a favor and get a SSD.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chai,
I'm sorry to hear that the device is slow and I'll be happy to assist. We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. You can use the link below for additional steps on how to solve an issue such as this. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
- Pros mentioned:Ease of use
Asus Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! The screen is clear. Easy to Operate! Highly recommended
I would recommend this to a friend ASUS - Vivobook 17.3" Laptop - Intel Core 10th Gen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the new Asus laptop. It does everything I need it for and more. The speed at startup was slow at first, but when it completed all of the updates, it was great. I walked in to the Florence KY store and found a better one than what I saw online, at my price point.
I would recommend this to a friend- Pros mentioned:Price
Great deal
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for its price, was able to find it open box at 50% off
I would recommend this to a friend - Cons mentioned:Speed
Not Much Better Than the One I Was Getting Rid Of
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to find this and the price was great. I was buying it to replace a computer that had become extremely sluggish and the mouse would freeze up. The only advantage I found on this computer was the mouse did not freeze. But it was not much faster than the old Toshiba I was replacing, so I returned it. Best Buy was very good about the return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Iwrc,
We do understand your disappointment and the inconvenience if you are experiencing slow system speed or performance issue with the laptop.
This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance.
If the above-mentioned steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. While accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Asus Vivobook 17.3in laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop for my wife on sale for $350, it was slow at first as it has a 1 tb hdd, I opted to buy and install a 1tb samsung ssd 970 EVO plus and cloned it. Now this laptop is faster at booting than my gaming laptop and total cost was less than $450 for a 17.3 inch
I would recommend this to a friendReview
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble with the camera, you had to replace the computer Other than that I really like the computer
I would recommend this to a friend- Pros mentioned:Price
Good computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good Great value. All apps work well. Fast delivery.
I would recommend this to a friend Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer for the price. I did have to format right after purchase to make it run some what smooth.
I would recommend this to a friend- Pros mentioned:Ram
Great Value for a laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Value for a laptop that was on sale,a lot of RAM for the money.
I would recommend this to a friend Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had this laptop for a short period of time, but no issues so far. It has met my expectations.
I would recommend this to a friend