Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery does not last long. For a new laptop it takes a long time to come on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Freewilly,
We are sorry to hear about the battery issues you are having with this model. Please allow us to make your experience with ASUS a better one. We woulld recommend that you attempt the the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1043914/
- Pros mentioned:Ease of use
LAPTOP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT LAPTOP SON LIKES IT HE IS AUTISTIC AND CAN HANDLE IT PERFECTLY
I would recommend this to a friend - Pros mentioned:Storage
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good computer, with a good value and with good storage
I would recommend this to a friend - Pros mentioned:Ease of use
Workpc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with ease of setting up the pc. Very happy
I would recommend this to a friend Spend a little more, get something better.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be very patient with this laptop. The system is REALLY slow. Graphics are not very good either. But the cheap price is a plus. Summary: If this is a PC that you intend to use for recreational purposes (shopping, banking, web surfing, etc.) you're getting a good deal. If you want to use this system for a more professional purpose then I would recommend investing a few more dollars on a better system.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Fervictoria,
We're sorry to hear that you are having issues with your unit running slow. This is not the quality of service expected from ASUS. We do value our customers and take negative customer service experience very seriously. Have you tried updating your Windows? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107006939-0061) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
System is running slowly - https://www.asus.com/support/FAQ/1042398/
Good Computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the quality. I love the big screen.
I would recommend this to a friend- Pros mentioned:Price
Good Computer for the Price.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Computer at Great Price works as describe. Specs are good for price paid.
I would recommend this to a friend - Pros mentioned:Ease of use
Lakleand customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great quality, easy to setup, clear, quality picture
I would recommend this to a friend - Pros mentioned:Storage
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is awesome! Works fantastic and the storage is amazing
I would recommend this to a friend Junk. Save your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last 2 weeks before it died. Horrible refurb job. Screen went black and never powered on again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tatiana,
We are sorry to hear about the issue you had with getting the unit to power on. Please allow us to male your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1014276/#:~:text=Please%20turn%20off%20the%20laptop,seconds%20to%20do%20Hard%20reset.
- Pros mentioned:Ease of use
Best Buy at Best Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased new Asus laptop. Very satisfied with features & ease of use.
I would recommend this to a friend - Pros mentioned:Price
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new laptop, cheap and perfect for do everything
I would recommend this to a friend - Pros mentioned:Ease of use
GREAT LAPTOP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size of the monitor, great for games. Easy to set up!
I would recommend this to a friend Good laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good laptop , for a very good price . it's not extremely fast but good enough for my kid.
I would recommend this to a friend- Cons mentioned:Speed
Terrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Bought it yesterday and returning it today. Please read all the bad reviews about the product it’s all true. The slowest laptop I’ve ever seen. It’s not worth a dollar.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gustavo,
It's unfortunate to hear that you are experiencing slowdowns with your Laptop and that you are considering to return it. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Have you tried updating the Bios on the device? Please attempt the steps from the FAQ below.
For further troubleshooting, please send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107000121-0078) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Mrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning this laptop but I like the bigger screen, response time, easy keyboard and storage space.
I would recommend this to a friend- Pros mentioned:Price
Paper Weight
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I must've received a reject laptop because this thing has been bad since the day it came out the box and powered up. The price was great but that was the only thing good about this laptop. Of course I'm past the date of returning this paper weight. Lesson Learned. HEY BESTBUY IF YOU;RE READING THIS CAN YOU HELP ME OUT. OR IM STUCK WITH THIS PAPER WEIGHT.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit is not working as expected. This is not the kind of experience we want any of our customers to have. I'm happy to investigate and troubleshoot, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Speed
Disappointed :(
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I thought. Runs slow and don’t even download any programs yet. Not a good purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Angie,
It's unfortunate to hear that the unit is slow. What you've experienced was not intentional and this is a random case. Have you updated the Windows OS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Pros mentioned:Ease of use
School Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We will be using it for online school, so it is very helpfull and easy to use
I would recommend this to a friend - Pros mentioned:Ease of use
Very good pc.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good pc easy to get up and running. So far no trouble with it.
I would recommend this to a friend