Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Good Deal Great Value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had an ASUS laptop. This was for a brother in law and he loves it to bits.
I would recommend this to a friend- Pros mentioned:Ram
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, its being a great purchase, runs fast, more than enough memory.
I would recommend this to a friend - Pros mentioned:Storage
Excellent buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer.. I like the larger screen and amount of file storage.
I would recommend this to a friend Software issue after using for 1 week.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software issue after using for 1 week. Issue not covered by warranty. Had to pay Best Buy $100 to fix.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JChap,
We are sorry to hear about the issues you had with the software on this model. Can you please provide us with more details on the issue you had? We would love to have your issue resolved in a timely manner. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish there was more of a difference in the touch pad, and mouse control buttons
I would recommend this to a friendBarryG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best bang for the buck in any laptop I've seen. Performs every function I require and more.
I would recommend this to a friendSlow computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow computer, with the specs we were expecting a more faster pc but not worth it at all
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rene,
Certainly, we understand your disappointment with the unit's performance. This is not the kind of experience we want our customers to have. Have you updated the Windows OS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Ease of use
Love my laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love my laptop. Was shipped quickly. Easy purchase.
I would recommend this to a friend - Pros mentioned:Ease of use
awesome laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent laptop. easy to upgrade. i love my laptop.
I would recommend this to a friend - Cons mentioned:Speed
Not to good not to bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay too slow but it’s fine just for homeschooling and stuff.
No, I would not recommend this to a friend - Pros mentioned:Memory
Great Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Laptop With Decent Size Screen And Memory For All My Pictures
I would recommend this to a friend - Pros mentioned:Ease of use
Easy to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer very user friendly easy to use. Helpful
I would recommend this to a friend Good purchase
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Lightweight and runs all programs I need
I would recommend this to a friend- Pros mentioned:Price
ASUS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good computer. Very nice for the price. Would recommend.
I would recommend this to a friend Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like it. Wish it had a disc drive but, i guess this is just how they r made now.
I would recommend this to a friendAn unfortunate Asus flop.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop should have been great, but its performance if poor with issues that didn't immediately show themselves until after the return date had expired. It couldn't handle simple data file tasks in Microsoft Excel. Besides the very slow response time with Microsoft programs, it also developed a strange temporary blurred image when moving the cursor with Dell or Microsoft mouses. It also suffered from image freeze.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gmanatl,
It's unfortunate to hear that the performance doesn't meet your needs. This is not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Keyboard quality
ASUS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use except the letters on the keys are very hard to see
I would recommend this to a friend (LRM) Vivobook.!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system for the money, I like the screen size 17.3” display great and vivid graphics . Just one thing a don’t like the sound is to low could be the speakers or the sound card . I hope the use better speakers for a better sound the only solution I have is to get a set of speakers ( portables of course)
I would recommend this to a friendASUS Vivobook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaint is the keyboard is hard to see but I had read that in another review
I would recommend this to a friendAbove average System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enough for simple home use. My household love this purchase. Thank BestBuy.
I would recommend this to a friend