Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
A laptop for newcomers to America
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer for the children in an Afghani refugee family to get them started on the internet. BestBuy staff helped set it up with shortcuts and some basic training. I have have an ASUS laptop and have been very pleased with my own laptop. And so far this one is working well for the Afghani family children when they can get internet.
I would recommend this to a friend- Pros mentioned:Price
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really good laptop at a really great price!!!!!
I would recommend this to a friend - Cons mentioned:Keyboard quality
Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the bigger screen. The key board is hard to see
I would recommend this to a friend - Cons mentioned:Speed
It can improve
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop because I have used ASUS for a long time but in particular this laptop I was disappointed with the quality with which it is made and the slowness with which it works
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience with the unit running slow. Please allow us to make your experience with ASUS a better one. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that you check for and install updates. We would recommend that the user check for and install all updates for all installed applications. Multiple restarts are recommended to ensure all updates are installed.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard quality
NotMyFav
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Slow load. Keyboard is dark difficult to read and uncomfortable in usage
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you had with your unit running slow. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. Have you tried updating your Windows? Please attempt the steps from the FAQ below.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107006939-0053) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Laptop purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my son and he seems very pleased with it, no complaints so far.
I would recommend this to a friend- Pros mentioned:Ram
Great laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the money, large screen and lots of memory.
I would recommend this to a friend - Cons mentioned:Speed
Asus Computer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer was suggested to me buy Geek Squad. It is very slow, loading is slow, processor slow. I have super blast internet and it is slow. I wished I had never purchased this model. Now I am looking for new computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LeasaH,
We're sorry to hear that your unit is running slowly. This is not the quality of service expected from ASUS. Please allow us to make your experience with ASUS a better one. Have you tried updating your Windows to the latest version? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107000121-0165) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
poor laptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hasnt been a year and it died on me. It moved slow months before it turned off completely.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NiaW,
It's unfortunate to hear that your unit is unable to turn on. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Have you tried doing a Hard Reset? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2109046062-0010) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1014276/
- Pros mentioned:Price
Lap top computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for this computer andit works wellfor my needs
I would recommend this to a friend - Pros mentioned:Price
New Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for what I need to do. Very fast and a good value.
I would recommend this to a friend - Pros mentioned:Price
laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great deal, worth every dollar, perfect for work ,school
I would recommend this to a friend - Pros mentioned:Ease of use
laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to handle, does everything that I need it to do.
I would recommend this to a friend Broken-hearted by ASUS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love love love this pc. I love it so much that returning it broke my heart. I loved the speed and the big bright screen. The issue was the heat of the computer. Even after a replacement was provided it had the same issue. I had to return it and go to Amazon to get my pc. Updating the new computer is cool as a cucumber. I will be back best buy to purchase a tv.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ShandraB,
We do understand your concern about thermal issues.
It is normal for the laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Price
Asus
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer for what I need it for. excellent price
I would recommend this to a friend disapointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.came damaged had to trade in for a new one and pay a little difference
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear RajonD,
I'm sorry to hear that you received the product damaged. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit for a replacement, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2107000121-0224) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
- Pros mentioned:Ease of use
New laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to order, wonderful to use! It even looks good.
I would recommend this to a friend - Cons mentioned:Speed
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely let down, speed is slow and just seems to be possesed
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear VickieB,
We sincerely apologize for the poor performance you have been experiencing with this laptop. We recommend following the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107006939-0071" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Think I'll enjoy this computer.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't been able to use computer much since I have to wsit for Geek Squad appt. Yo det it up.
I would recommend this to a friendLooking Better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for people that challenged by eye sight, as I am, due to age.
I would recommend this to a friend