Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
D
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent computer for the price,does exactly what a computer does conputes
I would recommend this to a friendReally Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good workhorse to do schoolwork on. Good for streaming also.
I would recommend this to a friendNew Asus Computer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new computer and it has been challenging learning to use it because it has Windows 11. I have figured out most quirks but not why it will suddenly increase the size of the document. Need to take it to the Geek Squad to find out why it does that. Really appreciate how fast it is.
I would recommend this to a friendLess than a year and smelling like burning plastic
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a year old and it is smelling like burning plastic. Disappointing!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike,
We do understand your concern regarding the smell of a burning plastic.
We recommend that you take the laptop to the nearest BestBuy location to have it checked.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Battery life
Hard no
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The graphic and battery are awful. I took it off charge and used it for half hour. The battery completely drained, from full to empty. All I did was played music. The laptop is pretty fast. I guess it’s because it’s new. I’m returning it. Not worth the money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Winnie,
We're sorry to hear about the unfortunate experience you're having with the battery and graphics on this model. We would recommend that attepmt the steps in the FAQ below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - How to fix the battery cannot provide power/be charged, or be fully charge or Notebook will not boot with battery: https://www.asus.com/us/support/FAQ/1012793/
Good for everyday use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice laptop for everyday use and activities, would recommend it.
I would recommend this to a friendComputer did not work when received
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System did not work when received. Returned for full refund
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ecsfam.,
We're sorry to hear that this unit did not work for you. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
ASUS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Dont feel like Ive had it long enough for a stronger review.
I would recommend this to a friendDifficult
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as fast as I thought. Difficult to set up. Nice screen size.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jack64,
We do understand the inconvenience this may have caused if you are experiencing difficulty setting up Windows.
This issue is temporary, the initial WINDOWS setup should be easy by following the wizard. However, this may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. This is normal regardless what brand of computer this may be. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Also, w hile accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bad
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it for less than one year and it broke down
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MurtadhaA,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage. We recommend that you send the product in for service so we can determine if this is a hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
ASUS - Vivobook 17.3" Laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was a great buy. Easy to set up and fast. Perfect for my school work, surfing, and all that good stuff you would do with everyday computing. It was also a great buy for the price i paid. I have no regrets about it. And, would highly recommend it.
I would recommend this to a friend- Cons mentioned:Keyboard quality
Did not expect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t see the keyboard letter and display is too bright
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with the keyboard on this model. Rest assured we will have this information passed on to our development team.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as gift. They seemed to like it. Good deal
I would recommend this to a friend- Cons mentioned:Speed
Buyer Beware!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience I've had so far. I have to set up computers for our businesses and this model in particular is not only slow and unreliable but as of today it has crashed and blue screened permanently within 3 days of being used for operations.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joseph,
We're sorry to hear that your unit is running slow and crashing. We’re normally known for our exceptional products to detail, and we regret that we missed the mark. We do value our customers and take negative customer service experience very seriously. Have you tried updating your Bios? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107000121-0138) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1038855/
Happy and LOVE it!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a great experience purchasing this new laptop - bought it to work from home and it’s been great!! The sales agent was super helpful and assisted me as I drive for an hour to pick it up as it was not available in the store in my hometown
I would recommend this to a friendLarge screen laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far everything is has worked great. It has a large easy to see screen, the keys are not too close which makes typing easier. The speaker sound is great! It has a nice sleek design that makes cleaning or sterilizing easy...
I would recommend this to a friendBasic laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has basic options on this laptop! Not very fast! Basic laptop!
No, I would not recommend this to a friendLaptop asus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very slow and glitches alot. Not worth the money
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LhmoudH,
We do understand the inconvenience this may have caused.
If you are experiencing slow system speed and stability issue with the laptop, please check if Windows and onboard device drivers are up to date. Keeping Windows updated will maintain optimum system stability and performance. Also, while accessing the internet or web applications, please make sure the laptop has access to an established router, it is getting an excellent signal and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: https://www.asus.com/us/support/Article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop camera is not capable for Zoom or Microsoft Teams.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you're having issues getting the camera to work. The camera on this model does support zoom and Microsoft Teams. We would recommend that you update the Chipset and Camera driver by clicking on the link below. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Drivers update: https://www.asus.com/laptops/for-home/vivobook/vivobook-17-x712/helpdesk_download/?model2Name=ASUS-Vivobook-17-X712FA
Asus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Generally good. Low signal Antenna, display ok, the rest normal.
I would recommend this to a friend