Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Speed
TOO SLOW!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop because it was cheap. I did not read the review prior on buying this item. This laptop is so slow. It seems like we went back to year 2010 where laptops were too slow. Save your money or buy a different laptop but not this one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trova,
We do understand your disappointment and the inconvenience if you are experiencing slow system speed or performance issue with the laptop.
This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. While accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Ok Laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the laptop, but keys are not visible that much.
No, I would not recommend this to a friendASUS laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Miss the old DVD drive, but not uncommon with today's laptops
I would recommend this to a friendIpad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A apple a day! Am I right? Love my new Apple iPad!
I would recommend this to a friend- Cons mentioned:Speed
Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its slow! But other then being slow it works great!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
Thanks for bringing this to our attention and I do apologize for the unit being slow. We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made.
Please check if Windows or other programs are updating in the background and check if antivirus software is scanning or if downloaded/shared applications are running. We suggest closing any programs not in use or force quit to stop them. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Please see the following link for further steps on how to fix the issue. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
Nice for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice for the price. nice keyboard, screen. fast enough.
I would recommend this to a friendExtremely Frustrating
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Utterly useless to me. When I read "free upgrade to Windows 11 when available," I took this to mean it shipped with Windows 10. Mistake #1. It was 11. 11 wouldn't install Adobe Creative suite because it didn't come from the Microsoft App store. I tried to install Windows 10. It crashed partway through, then wouldn't restore 11. I drove to the local store, thinking they closed at 8pm. Got there at 7:04pm to find four associates standing outside smoking because the store closed 4 minutes ago. I told them my dilemma. They told me they reopened at 11a the next morning which was no help to me at all. Discouraged and disgusted, i gave them the computer and drove home.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable that it failed to install the application you needed and the unit crashed. This is not the kind of experience we want our customers to have. Is the unit able to boot now? Are you able to log in back to Windows? You can try these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to give a quick resolution to your case. Your feedback is essential as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1013073/
A very happy purchase with this ASUS-Vivobook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the nicest laptops I have purchased or worked on. The screen is a great size, and the keyboard is more comfortable than others with a smaller screen. It's fast and efficient for my uses. I'm very happy with my purchase.
I would recommend this to a friendSolid laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does exactly what we need. Home email, web, finances, etc.
I would recommend this to a friendLaptop of miracle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS Vivobook laptop is amazing in nearly every way, its fast, has a quick startup time, its aesthetically nice. Its size is great and its comfortable to hold. The only downside is that the charger is a bit shorter than I'd prefer but it's really not that big of a deal.
I would recommend this to a friendlaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s nice and bigger screen. But i think windows 11 run super slow on this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jazzie,
Please allow us to apologize for the slow experience you had with your Notebook. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Have you tried updating your Bios? Please attempt the steps from the FAQ below.
For further troubleshooting, send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2207000470-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting -https://www.asus.com/support/FAQ/1042398/
Asus Laptop Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great laptop, plenty of hard drive space.
I would recommend this to a friend- Cons mentioned:Speed
unworkable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never experienced a laptop that operates this slowly. Brand new, out of the box it was so insanely slow I would deem it to be unworkable. Awful, terrible. I should have trusted my instincts and gone with literally any other brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lizzie,
It's unfortunate to hear that your unit is running slow. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Have you tried updating your Windows? Please attempt the steps from the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107000121-0098) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
This laptop is awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m extremely happy with the performance once I switch the hard drive to ssd. Great laptop if you don’t need all the bells like a touchscreen.
I would recommend this to a friendGreat Value in MHO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's taking me some time to transition from Imac to microsoft, but the computer itself was a real bargain and I am getting more and more comfortable with it. I have long had a preference for Works programs, and now I have them again with this computer.
I would recommend this to a friendSlow Slow.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow to start and work. Overall a bad purchase!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear VikChicago,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Keyboard quality
Cannot read the keys!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do now buy. You can't even read the keys. I made the mistake and bought this, and didn't open for a couple of weeks. Just went to set it up and realized you could barely see the keys (white on silver), Missed return period. Only 3 week return window.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lousy,
We're sorry to hear about the unfortunate experience you're having with the keyboard on this model. Rest assured we will have this review passed on to our development team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
HUGE MISTAKE-SLOWWWW
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly hate this computer. Because I lent to a friend, i didn't use until return window closed. 1-cannot see keys, what were they thinking. 2-incredibly slow, painfully slow, irritating. 3-seems as if keys get stuck. Type and nothing, 10 seconds later a letter appears. At first thought it was me. But no, its the computer. Very disappointed and surprised BB carries such junk. Im elderly, on a budget and only need this to check emails, save family photos, and work budget. I dont do social media or gaming so no reason it should be so slow. Very frustrated DON'T WASTE YOUR MONEY. Spend another $1 or 2 hundred. READ REVIEWS, usuallythe negative ones too. Normally I do, why I didn't this time I don't know. All I can say is HUGE MISTAKE.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RJTEXAS,
We do understand your disappointment and the inconvenience if you are experiencing slow system speed or performance issue with the laptop.
To resolve the issue, please verify if Windows is up to date. Keeping Windows updated will maintain optimum system stability and performance. Also, while accessing web applications, please check if the laptop has access to an established router and internet service is working properly since poor or unstable internet connection will definitely affect system speed and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
N/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have been perfect if only it was a touch screen.
I would recommend this to a friendSo great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my favorite devices so far - perfect for staying organized and maintaining my work schedule. Also has a great battery life; must have for a business & tech savvy on the go. Sturdy construction and the screen resolution is amazing.
I would recommend this to a friend