Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
As good as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop. The keyboard fits my fingers really well. It makes it hard to type on other devices. A single charge usually gets me through the day's work and it charges pretty fast. It fits in my computer bag so all is good.
I would recommend this to a friendVivoBook
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has lived up to all expectations. I have not experienced any flaws or lags in this product. Have never considered Asus in the past, that thought process has changed for future purchases
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, it crashed on me, but now it's working fine.
No, I would not recommend this to a friendWorst company
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second item purchased from BESTBUY that failed…the desktop quit working on the first desktop. We assumed because it was refurbished. Decided to purchase a NEW laptop on 22 September 2022 and guess what it doesn’t even come on. Do not recommend BESTBUY for major buys
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MiltonP,
We're sorry to hear about the unfortunate experience you had with these units. If you wish to discuss this matter with us, please feel free to send us an email at customerloyalty@asus.com and provide the link of this review for reference. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It runs really slow and glitchy.. i wanted to return it but it was to late.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nicki, thank you for bringing this to our attention and please allow us to apologize for the inconveniences caused. I would recommend that you check for windows update, Delete old programs and files, Check for viruses, or upgrade your hard drive if possible. If you should have any other concerns or feedback on doing so we would love to hear it, you can reach out to me directly at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
laptoprebiew
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor battery performance minimum characters why you have me yawning
No, I would not recommend this to a friendThis Machine Is poor.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine is slower than molasses in February. It takes forever to load the internet and find seatches. I don’t recommend this machine for anyone. Way over priced.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HSmith,
We do understand your disappointment if you are experiencing slow system speed or performance issue with the laptop.
This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Also, while accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
n/a
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hard to see keys and very heavy other than those two everything is fine
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ruby,
It's unfortunate to hear that you are not able to see the keys clearly and it is very heavy. This is not the kind of experience we want any of our customers to have. We do take these negative product experiences very seriously and I will pass this over to our product team for further improvements. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard quality
Impossible to read keyboard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The keyboard colors are all the same. Very difficult to read the characters, letters, etc. I returned the computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you return the unit because of the keyboard. We do take these negative product experiences very seriously and we will pass this over to our product team for further improvements. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Good laptop for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a replacement for my son who is in college. He's been very happy with the speed and performance so far. Keep in mind, it's mostly being used to run applications that don't require a great deal of resources.
I would recommend this to a friendAsus Laptop PC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows 11 is all new to me. I'm very slow at getting everything set up for myself. I have got E-mail working but having a hard time loading bookmarks. After all is and done, I'm crazy about my new PC. The price was also very good.
I would recommend this to a friend- Cons mentioned:Keyboard quality
Open Box not checked for problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i purchased it and opened it to get started it had someone else's name, where it had been sold previously and not cleared or even checked for problems. I have taken it to geek squad twice since purchasing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KimNoneya,
I'm sorry to hear about your experience with the item. Usually, open box items are previously used by another customer that returned them. I do hope that the Geek squad was able to resolve your issues. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Lenovo laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.-Volume is really low don’t really feel it was worth the money
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brionna, thanks so much for your feedback on this model and I do apologize for the inconveniences this has caused you. You can try the following: Open your Control Panel ->Select “Sound” under Hardware and Sound -> Select your speakers, then click Properties -> Select the Enhancements tab -> Check Loudness Equalization -> Click Apply. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
Beautiful laptop for a beautiful price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so great! I bought my laptop a few weeks ago and it’s beautiful. Especially, for the price. I am waiting to use it for my new job and school, when I start. So, lol I haven’t used it a lot yet but the moments I have on it, I love it!
I would recommend this to a friendMissed the mark badly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This 17" laptop checks off most of the boxes for a good one....EXCEPT the CPU is such a slow motion pile of junk it hurts the performance and rating. Best buy had no real info on the shelf, so I ended up with a laptop that is painfully slow and can't have CPU replaced.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the performance. What you've experienced was not intentional and this is a random case. Have you updated the Windows OS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
ASUS With windows 11
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wanted windows 11 as operating system. All data found said it did but was told data transfer tech could install it at time of transfer. It turns the laptop would not take the upgrade to windows 11. That is the reason I chose an ASUS over Dell or HP. Needless to say I am not a happy camper
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the notebook not upgrading to Windows 11. Did it fail? I'm happy to troubleshoot this matter with you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Great laptop for open box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop fast and feels like quality. Would probably buy a few more. Costco has good prices on these too.
I would recommend this to a friend“Easy, Efficient, Excellent”
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. I am just a beginner and without the technical support from Geek Squad I would be at a loss. This computer came highly recommended by a neighbor who uses it and loves it. I’ll have a better opinion in a month.
I would recommend this to a friendConstant lag with mouse and keyboard
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I literally don't understand the positive reviews for this laptop - who is paying you? This is my second one as I exchanged the first assuming it was just a fluke bad laptop, but no same problems here. You have to switch the power plan to get it to work at all and even as I sit here typing, the words show up 5-8 seconds after I type them. It's not like I even try to game with it, I literally just have 3 google tabs open. When did non-gaming laptops get so bad? I thought Asus was good but this laptop is awful.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience with both notebooks. Have you reviewed your performance tap? Is your CPU usage high/ HDD usage? Is the unit moving slowly? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1042398/
Takes too long to load
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After turning the laptop on, it went through it's update protocols, and downloaded and installed Windows 11 without asking me if I wanted to. Because of this, it makes the laptop useless as to which everything that I do for programming is not designed for Win11.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that your notebook takes too long to load and you are not able to turn most apps. What you've experienced was not intentional and this is a random case. Are you getting an error code when trying to run the app? If you wish to downgrade back to Windows 10. Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1013073/