Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Do not waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow and battery life is really bad full charge only lasts a few hours b4 it prompts u that u need to charge it aslo takes a long time to update even with great internet service.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ctina,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
New Computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's everything I wanted in a computerl After my older comuter crashed, it was great to get up and going again at a faster kpace.
I would recommend this to a friendGreat laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this laptop for aboit a month and its fantastic. I wasnt sure how i would like it i never owned this brand but i figured it was a great deal ill try it
I would recommend this to a friend- Cons mentioned:Battery life
Super slow!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was way too slow , it didn’t even seem like it had 12gb of ram , don’t waste your time with it an the battery wasn’t good either! Not worth $700
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that your unit is running slow. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. We would recommend that you check for and install updates. This will cause the unit to run a bit hotter than normal and in turn ramp up the fan speed. We would recommend that the user check for and install all updates for all installed applications. Multiple restarts are recommended to ensure all updates are installed.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
FRUSTRATED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IAM BRING THIS ONE BACK, I HAVE GOTTEN BLUE SCREEN SINCE I PURCHASED THIS, THEIR IS A CLICK AND CLICK FROM THE HARD DRIVE AND IT STARTED SINCE 2 DAYS AFTER PURCHASE. IAM HOPING THAT EXTRA MONEY THAT I SPENT ON BEST BUY WARRANTY THEY STAND BEHIND IT.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
I'm truly sorry to hear that the notebook is booting to a blue screen of death and I'll be happy to assist you with this. There are few troubleshooting steps that can be attempted to fix the problem which can be found in the link below. However, if the issue persists please contact Best Buy for inspection and repair. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042499/
best laptop I have ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.once I connected to my router things go to work like it should. after about a month using this laptop I am impressed and since then the computer runs good and no more hot legs.
I would recommend this to a friend- Cons mentioned:Keyboard quality
Disappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop in March 2022 started having problems 5 months later. It just shuts off randomly, or keyboard doesn't response and needs a hard reset to get it working again,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Will,
We're sorry to hear about the disappointment you're having with this model. Based on the issue you described we would recommend that you have this unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
This computer is a LEMON
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dislike because i have had trouble with computer April thru 1. Returned to Best Buy, The Geek Squad ok 2. Geek Squad on line, could not fix it 3. Geek Squad on line , could not fix it 4. Geek Squad on line, could not fix it 5. Returned to Best Buy, did not fix it, No audio device installed. 6. New problem, Yahoo E-mail flutters up and down, is unreadable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with audio and your email fluttering. We would recommend that you reach out to us so we can have our team look into this issue and provide a solution. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Speed
Looks are deceiving
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for a month and then the speed is slow that it's hard to do anything even navigate off the page without extreme latency.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Techgirl1000,
I'm sorry to hear that the unit is slow after a month of usage. Have you updated the Windows OS? Please attempt the steps below to improve your performance. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
System is running slowly - https://www.asus.com/support/FAQ/1042398/
Be Warned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst laptops I have purchased. I ended up returning it in two days. The laptop lags a lot. It wouldn't even let me open my browser without lagging (and this was before I even downloaded any of my files). The start takes forever as well, and the power button is difficult to use. Sometimes it feels like you need to smash it and sometimes it's sensitive. Not sure if I just got a faulty laptop, but I did not have a good experience.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you return the notebook because it lags a lot. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. If you have any concerns about another, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
ASUS 17 inch Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is truly an excellent computer. The computer is responsive, and fast. The 17 inch screen is very bright and finely detailed. Multiple screens allow data transfer between programs with ease.
I would recommend this to a friendGreat for Accounting Work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We do tax and accounting work, so the large display and keypad is a necessity. Graphics are great and the speed means no lag times with entries.
I would recommend this to a friendHappyCustomer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was my second choice because I tried to go cheep on the first laptop. The salesman talked to me more and explained things the second time around. He was very helpful and informative.
I would recommend this to a friendNice Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop with a nice big screen. I usually keep it plugged in, but the battery seems to last as long as I need it to when unplugged.
I would recommend this to a friendASUS!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far ASUS - Vivobook is working fine! Speed test is around 100/100! Sometime the program show: connection with router is lost, although other site work normally.
I would recommend this to a friendLaptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this laptop for my 74 year old mother, she is taking computer classes, the large screen was a must
I would recommend this to a friendWorth the investment
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter needed a new laptop for college and so I researched all the brands. We decided on this one because she also does a lot gaming on it as well. She loves it!
I would recommend this to a friendGreat value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! I bought this laptop for my granddaughter and she loves it. Our main reason for choosing it was the storage space, as she is doing online collage classes.
I would recommend this to a friendASUS laptop worst buy ever.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this computer 1/18/22. To date, I had to have service on 2/2/22 and 2/14/22. Not a good record. I have been using PS's and Laptops since the late 1970's and over that entire time I probably needed service less then 5 times. Not a good record. The next system problem I WILL BE RETURNING IT FOR FULL REFUND.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. Can you please provide us with more details on the issues you're having with this model? We would love to have your issues resolved in a timely manner.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Exceptional Service Katie
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Katie made my day at the Merrillville IN location. I arrived at 9a., Geek Squad opened at 10a but she took her coat off & put down her coffee cup and took care of me. Very grateful.
I would recommend this to a friend