Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Asus Vivobook.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal with superb service. From the online purchase through the easily scheduled delivery. I am very pleased and will not hesitate to repeat the entire event if necessary
I would recommend this to a friendterrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrid computer. The sound goes out with no settings change and the computer has to be restarted to get it back. And now the left click is stuck. The computer is one month old.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience with the notebook. This is not the kind of experience we want any of our customers to have. Have you tried to update the audio driver? Is it that the left click on the touchpad is not working? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1015070/
Troubleshooting 2 - https://www.asus.com/support/FAQ/1042539/
- Cons mentioned:Boot time
Worst. Computer. Ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud. Overheats…quickly. Takes forever to boot up. After two weeks of unsuccessfully trying to update the software, I put it back in the box.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer.
Pleas allow us to apologize for the inconvenience you experienced with overheating and slow boot speed. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have. We do value our customers and take negative customer service experience very seriously. Have you tried updating your Bios and Windows? Please attempt the steps from the FAQ below.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107000121-0107) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064#:~:text=Overheat%20of%20laptop%20usually%20results,to%20perform%20at%20its%20best.
Open Box? No Worries
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely satisfied with this laptop. Considering it was an open-box item, I'm happy to report no issues with this computer.
I would recommend this to a friendASUS Vivobook 17.3 Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS is an excellent machine, very well designed and a great screen, the color faithfulness is excellent, a great machine and a great value!
I would recommend this to a friend- Cons mentioned:Speed
Returning
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super slow, even set up took more than an hour. The screen colors are not good as well Does not have keyboard backlights. Impossible to work at night.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear George,
We're sorry to hear about the unfortunate experience you're having with keyboard and your unit running slow. Please allow us to make your experience with ASUS a better one. We would recommend that you ensure that yur unit is running the latest Windows update.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Speed
Nice and Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer runs slower than the one I bought to replace it. It has great features and I am hoping to resolve this, but just had to be honest.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jamesoore,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Mr. Parkinson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hope it has backlighting on keyboard, keyboard markings are verfy llight.
I would recommend this to a friendSnail speed.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely slow to start up. Lagged just doing the simplest tasks. Even typing was slow to respond. This was brand new and was purchased off specs only as I’m not a computer person. I learned right away good specs don’t always mean much. I learned that HDD vs SSD means a ton for speed. Only had for a couple days and returned for one that had lesser specs but SSD instead of HDD and what a huge difference.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BartP,
We sincerely apologize for the slow performance issue you have been experiencing with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107000121-0170" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Speed
Poor Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is slow and locks up more that my 6 year old Toshibi which Best Buy told me was slow because it was old...truth is it is better than the ASUS
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Charlie,
We're sorry to hear that your computer is running slow. Please allow us to make your experience with ASUS a better one. We would recommend that youfollow the steps in the FAQ below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Speed
Way slower
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is much slower than Pentium 4 Series processors. I'm not sure what the issue is. perhaps an HDD I would advise avoiding this
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear D4h47,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Great deal.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for a great price!!! This laptop has been a great help to my company, and I wasn’t able to find a better deal any where.
I would recommend this to a friendTry Me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product reliable and function as advertised. There are some functions that could be upgraded to make product more friendly.
I would recommend this to a friendGreat computer deal
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this on a great deal for my mother. The specs are better than what we were originally looking at getting to replace her old computer.
I would recommend this to a friendGreat machine if you need more screen real estate.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speedy machine! Great Size screen and overall clean and simple design. Drive was super easy to replace and upgrade to full NVME SSD.
I would recommend this to a friendGreat laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this laptop. Was looking for something reliable, larger screen to use for work and this has been everything I hoped for
I would recommend this to a friendGreat (and fast) for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer for the price. I have been using it heavily for school and work tasks. It has been working fine, and it is fast.
I would recommend this to a friendAwesome laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything I was hoping for and more. Fast, efficient. It is a great laptop.
I would recommend this to a friendGreat Reliable Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first you have a lot of updates But after all the updates it runs really smooth. Definitely great for a starter laptop
I would recommend this to a friendA Good Computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is a very good reasonable cost option for the average computer user. Don't be fooled by any negative reviews. Well worth the money I spent.
I would recommend this to a friend