Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Speed
Asus Vivobook
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It runs extremely slow.. it takes forever to load up anything and I just don't understand
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that your unit is running slow. Please allow us to make your experience with ASUS a better one. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that you check for and install updates.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
ok buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing its missing is a dvd/cd player othet then that its fast. The volume could be a little louder
No, I would not recommend this to a friendGreat laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is great. I purchased it as a spare laptop for me on my porch. After my wife used it once it's has become her spare laptop.
I would recommend this to a friendGood machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good laptop for the money, with good specs, and a clear picture.
I would recommend this to a friendASUS review RAS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Somethings I still need to figure out. Good price with this purchase. Appears to be a solid, reliable machine.
I would recommend this to a friendAsus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good laptop for the price i got working fast quality really nice battery life really good thank you
I would recommend this to a friendBig screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it’s great. 17 inch screen. I had geek squad tweak it to be even faster. It’s perfect for my needs
I would recommend this to a friendASUS - Vivobook 17.3" Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had good experiences with ASUS computers in the past. This purchase met my requirements for a laptop at a reasonable price.
I would recommend this to a friend- Cons mentioned:Boot time
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow to load even the internet. Constant issues with it not starting properly. Worst lap top I have ever owned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kelly,
We're sorry to hear that your having issues with the connection and the unit starting up. Please allow us to make. We would recommend that you first attempt an hard reset. Please follow the steps below to do so. Here:
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
If the issue persist, we would recommend that you back up your data and perform a system restore.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Poor quality and battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on the speakers are very low- makes zoom calls really difficult and the battery lasts unplugged only an hour
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Raja,
I'm sorry to hear that the speaker is low and the battery life doesn't meet your needs. This is not the kind of experience we want any of our customers to have. Have you updated the Windows OS? Please refer to the troubleshooting steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/in/support/FAQ/1015070/
Troubleshooting 2 - https://www.asus.com/support/FAQ/1043914/
Novice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value, great product! My computer guru suggested this laptop and I believe it is the light decision.
I would recommend this to a friendDidnt work out of the box junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got home powered on can only get a setup screen and it will not let you do anything on it no one could help over the phone now i get to waste another trip to the store to have a brand new out of the box computer fixed and almost guarantee there wont be another laptop to replace it so will have to wait another day or just get a refund i do not recommend
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you're having issues with your unit powering on. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/
- Cons mentioned:Speed
Terribly s…l…o…w
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usually it takes several years for a computer to get bogged down and run this slow. This is unbelievable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pbuh,
It's unfortunate to hear that your unit is running slow. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. We do value our customers and take negative customer service experience very seriously. Have you tried updating your Windows and Bios? Please follow the steps in the FAQ below.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107000121-0099) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1046480/#:~:text=Check%20external%20peripherals%20or%20any,Reset%20your%20PC
stay AWAY from this laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stay away from this laptop, when i first start up i already know it gonna be a trouble, need out of S mode to download google chrome and even it downloaded, can't even play youtube video on chrome, slow and lllllllllllllllllllllllllllliiiiiiiiiiiiiiiiiiiiiiiiikkkkkkkkkkkkkkkkkkkkkeeeeeeeeeeee this slow... and i knew i have to return it, i reset it, spent alomst 30 mins still 1% "preparing reset"... don't just don't even it FREE
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ellie,
We do understand your disappointment if you are experiencing slow system speed or performance issue with the laptop.
Certainly, video streaming through YouTube channels is smooth without issues with the laptop. The speed or performance issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. While accessing web applications, please ensure the laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Loving It!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I'm loving this laptop. It's good to have a 17' again. This is my first time with this brand. So far, so good.
I would recommend this to a friendGreat computer, but massive size
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sister loves this computer for her graduation gift. We got it for about 30% off and it's great, just massive.
I would recommend this to a friendVivobook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is a great laptop for the price. Just upgraded the hard drive, now it's lightning fast.
I would recommend this to a friendGreat all around laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen and keyboard, works fast and quiet! Got it on sale for a deal!
I would recommend this to a friendVivobook
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice computer at a great price. The screen is nice and large. The i5 processor is quite fast.
I would recommend this to a friendAsus laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was perfect for my wife. The screen size is amazing and clear.
I would recommend this to a friend