Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a ok laptop but the last update made it completely unusable the screen froze up and was bad. Swapped it out for another one and same thing. Thank you to the Best Buy employee though who told us not to try again and that was the 3rd one they returned that day. Helped us pick out a way better one at a cheaper price.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mark,
We're sorry to hear about the unfortunate experience you had with your computer freezing. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Great find!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows 11 takes a bit of getting used to, but the hardware (the Asus Vivobook) is a great laptop
I would recommend this to a friendAsus for the win
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've always had good results with Asus, and this was no different. An amazing deal. Fantastic computer at a fantastic cost.
I would recommend this to a friendGreat Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like how quick the computer runs and all the HDD is great as well. I would totally get this for someone else.
I would recommend this to a friendFantastic Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another fantastic Apple device. Touch Bar is a nice feature. Syncs with all my other Apple products.
I would recommend this to a friendOk if your not used to quick response.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has a 17"screen which is biggest benefit. Worst is it takes 2-3 seconds for it to react to typing and scrolling up or down a page.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Blusdrumr,
We're sorry to hear that your unit is running slow. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Ms?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been working well, if sometimes it seem to have a mind of its own and leaves a page and I need to go back
I would recommend this to a friend- Cons mentioned:Speed
Horrible laptop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t even work, super slow. So disappointed because I don’t just have $500 to spare.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rc17,
We sincerely apologize for this laptop running slow. We can assure you that this is most definitely not the norm and not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107000121-0155" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Great Computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good fast computer, very happy with my purchase. It also came with Windows 11
I would recommend this to a friendKmcooper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my computer. Screen quality is good and big enough for me. Easy to operate and set up.
I would recommend this to a friendOutstanding!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first laptop and I am very pleased with both the item and the shopping experience I hsd.
I would recommend this to a friendStarts out great, goes downhill fast
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've always had great experiences with ASUS products until this laptop. It started out as a really nice computer, but in the last couple months it has gone down hill quick. Programs are quick to freeze and not respond. It takes a few minutes to start the computer, and quite a while for it to shut down. I have not installed many programs on this computer, I just use it to run a 3d printer and a vinyl cutter.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mattk,
We do understand the inconvenience if you started experiencing stability or performance issue with the laptop.
By keeping Windows updated, system stability and performance will be maintained.
If Windows is current, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. While accessing web applications, please check that the laptop has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
my new laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop as a backup. It is working very well. I was able to get all i want from it
I would recommend this to a friendWould Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with this laptop. Still trying to adjust to Windows 11 but impressed with graphics and speed.
I would recommend this to a friendThe one that does it all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything I need it to do. Great replacement for my 7 year old laptop
I would recommend this to a friendDecent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is an amazing company. I recommended this product for people looking for a good product.
I would recommend this to a friendnice buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new computer. It takes a little time getting use to Windows 11 and using the Edge browser,
I would recommend this to a friendGreat product for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves her new laptop. We won’t use it for anything too technical. Just a home unit for budgeting.
I would recommend this to a friendGood Product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product so far. Faster and reliable. Best Buy the best place to buy your electronic products.
I would recommend this to a friendLaptop is great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is very fast. Received order in just three days. No issues. Happy with the product
I would recommend this to a friend