Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been really pleased with this computer. In this price range I would recommend.
I would recommend this to a friendWorst purchase ive ever made.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer just doesnt work. Ive spent hours on tech support (they apparently have a time limit so every 40-60 minutes i had start all over again. Eventually, after six calls, not counting thr multi-part calls, a couple system restarts, and reinstalling all my drives, the computer (which i use for writing and netflix), ive been told to return to Best where this saga began Buy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Olivia,
We sincerely apologize for the performance issue you have been experiencing with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. If you are still experiencing the issues please return the unit to Best Buy for a replacement or refund. If they are unable to assist you please reach out to us again and we will offer assistance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107000121-0173" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Asus laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with this purchase. The camera is great and the performance is more than expected.
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great. But wish it came with instructions on the operating system. Not used to newer ones from win xp
I would recommend this to a friendLaptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice purchase, good image and sound quality, perfect option for office and school task
I would recommend this to a friendSolid Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handy little product. We ordered them for student use. they are sturdy and fast. And great for the buy
I would recommend this to a friendThis computer sucks!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer didn’t even last me a year, the display started to go and the hard drive it comes with is so slow.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DanielF,
We're sorry to hear about the unfortunate experience you're having with the display and the unit running slow. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1015072/
https://www.asus.com/support/FAQ/1042398/#:~:text=If%20the%20system%20is%20slow,we%20suggest%20resetting%20the%20system.
- Cons mentioned:Speed
Sent back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We returned it. Very slow and not user-friendly for someone who is not tech savvy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valuedd Customer,
We're sorry to hear that your unit was running slow and that you had to return it. In a case like this would recommend attempt the steps in the FAQ below to resolve the issues you're having with your unit running slow. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Computer Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for my son, all the right options and I really like the 1TB hard drive.
I would recommend this to a friendMy wife is very happy with this.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife uses this for her insurance selling gig. It has all she needs and she’s very happy with it.
I would recommend this to a friend- Cons mentioned:Speed
Slow Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow, but I like 17” screen. They need to offer with a faster processor and more memory.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the notebook is slow. This is not the kind of experience we want our customers to have. There are a few adjustments you can make to improve the performance, please refer to the FAQ below. For further troubleshooting, feel free to contact me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Speed
Slow and poor performance.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor performance. Too slow. I will not recommend this laptop ,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kapil,
It's unfortunate to hear that the unit is slow. This is not the kind of experience we want any of our customers to have. Have you updated the OS? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
ASUS computer and HP printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is perfect. No complaints. Computer is very easy to use.
I would recommend this to a friendAsus computer and Geek Squad help
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with the computer and the Geek squad members that assisted me.
I would recommend this to a friendGreat price!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great ! Father’s Day gift for my dad he loves it . Big screen and keyboard. Great buy !
I would recommend this to a friendGreat computer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great computer for simple work - loades really really fast - works outstanding
I would recommend this to a friendPerfect for my needs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop love it I use it for everything, I like how fast it is.
I would recommend this to a friendNew computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer does everything I need it to. The ease of purchasing this computer was very easy.
I would recommend this to a friendDefinitely worth the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, though Windows has taken me a bit of time to get used to the changes.
I would recommend this to a friendAsus 17" laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy, quick set up. All files transferred from older laptop seamlessly.
I would recommend this to a friend