Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Slower than a Celeron-Based Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to believe it is an ASUS motherboard i5 with 12GB of memory. Probably the slowest computer I have ever used. I realize that it has an HDD only and no SSD, but good grief, something seriously wrong with the architecture of this computer. I returned it to the store the next day.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kells,
We're sorry to hear that your computer is running slow. Please allow us to make your experience with ASUS a better one. We would recommend that you follow the steps in the FAQ below to resolve this issue. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Just what we needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived in great shape, perfect for college classes
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am actually accessing this review on my new laptop.
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop. Not a bad idea for you. Bought a different one as well.
I would recommend this to a friendNice purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves this laptop.. Does everything that she needs it to do.
I would recommend this to a friendBrand new asus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer to have if you cannot run wins 10 :)
I would recommend this to a friendQuick and reliable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We use these for high volume client management and they're great!
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent condition and great product very pleased
I would recommend this to a friendlaptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.realy good deal on sale. no dvd drive. but the screen is very nice
I would recommend this to a friend- Cons mentioned:Speed
Terrible Computer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is very slow do not purchase at all it’s very bad.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Landonw,
We're sorry to hear that your cpmputer is running slow. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that you check for and install updates. Also we would recommend that you attempt the steps in the faq below.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is working good so far........................ .
I would recommend this to a friendDo not buy this !!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the slowest laptop i have ever had, absolutely terrible, regret buying this, an have actually gone back to using my 6 year old acer because it has better performance. Asus is usually a good brand but this model is an absolute loser.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CoreyK,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great value! sauyfkhjskjfbsdehkjgfsadre
I would recommend this to a friendA bit disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a perfect condition open box laptop and discovered the power adapter was missing when I got home. With the charge that Washington still on the computer I was able to set it up, but it was horribly slow. I took it back to the store and was given a universal power adapter, which did not work with the laptop. Had to get a refund.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with unit running slow and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
All Smiles
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop, No issues no complaints! I recommend
I would recommend this to a friendGreat for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great for what I need it for thank you very much
I would recommend this to a friendASUS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality and operation exceeded my expectations for the price.
I would recommend this to a friendLaptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Really nice laptop that works very well for my needs.
I would recommend this to a friendGreat laptop for the money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Asis computer is everything I was looking for in a laptop.
I would recommend this to a friendMrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service at the Wausau store where I purchased my Laptop.
I would recommend this to a friend