Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Shashin is GREAT
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working with Shashin was awesome. He was very HELPFUL!!
I would recommend this to a friendHP Envy x360
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT Computer. Everything I need in a laptop.
I would recommend this to a friendSecertary
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is a great computer. Would recommend purchasing
I would recommend this to a friendComputer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what my son needed for nursing school. Thanks.
I would recommend this to a friendAsus laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice laptop. Very pleased with my purchase.
I would recommend this to a friendLaptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Run smoothly very smoothly love the style was freezing up
I would recommend this to a friendAvoid this product
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since day one we had issues with starting this computer. After 6 months we took it for service, and we were told that because it is HDD instead of SSD it is slow on start up. I have used different computers, and never had to wait for 15 minutes for a brand new laptop to start. Avoid it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Samy,
I'm sorry to hear about your issue with the notebook, certainly, SSD is much for quicker at startup than HDD. You can attempt these steps to improve your performance. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to give a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it was intended. Its a personal computer.
I would recommend this to a friendLarge screen at its best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy only thing i wish it was a touch screen.
I would recommend this to a friendLaptop computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed. Very compact and easy to set up.
I would recommend this to a friendMust have
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great, bought it for my son, he loves it………….
I would recommend this to a friendAsus vivo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop. It is just what I was needing.
I would recommend this to a friendGreat for price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gray for the price. Does the job and well equipped
I would recommend this to a friend17" laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.shipped fast and great computer with great clarity
I would recommend this to a friendThe worst ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 30 minutes starting the computer became frozen. Every time we turn on takes about 15 minutes, every time we open a brower or program it takes over 5 minutes... I live in Argentina, difficult to change it, this is the worst ever computer I bought, Asus never again!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you are having issues with the unit running slow and it being frozen. Please allow us to make your experience with us a better one. We would recommend backing up your data and performing a system reset. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Fualty Pad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have returned the laptop because the pad was not working at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Adolf,
It's unfortunate to hear that you returned the notebook because the touchpad failed to work. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Do not waste your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst laptop ever. I have nothing loaded on this machine. I have 5g internet connection snd cannot watch a vidio. Takes 5 minutes to restart. Dont buy it. Got it in january it is now early april and im stuck with a piece of junk.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the issues you're having with the wifi on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you follow the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/AIO] Troubleshooting - Wireless Network Problems: https://www.asus.com/us/support/FAQ/1015073/
Terrible dont buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop sucks so much Its always at 100 disk usage for no reason and takes 5 minutes to load up and im on my second day with this laptop. I am returning it for something else asap.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dave,
We're sorry to hear about the performance issues you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you ensue that your device is up to date. If the issue persist, we would recommend that you back up your data and perform a system reset.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
The text said it possibly could be a bad board or
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working the day after I purchased it. The text said it possibly could be a bad board or may be a connection problem. I went to another connector and had the same issue. I do not recommend this brand. I return the item and bought an HP
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Beth.,
We're sorry to hear about the unfortunate experience you had with your unit not posting and that you had to return it. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107000121-0072) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a new computer but when I got it home it had a username on it. Will be taking it back tomorrow.don’t know the answers to the question below because I can’t set it up with someone’s username and password that I don’t know
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dano,
I'm sorry to hear about your experience, usually, if you purchased brand new, it should not be configured already. You can have this resolved through your place of purchase. If you have any concerns, feel free to contact me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support