Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Better off using your phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crashes upon even opening a browser, waste of money. I had purchased this laptop to just run a code compiler, but i can’t even open the simplest of applications . Even pressing the windows key takes over a minute to show up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Noot,
We do understand your disappointment and the inconvenience if you are experiencing system crash or performance issue with the laptop.
To resolve the issue, please check if Windows is up to date. By keeping Windows current, it will maintain optimum system stability and performance. If this step was already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. While accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Don't Buy!! Crappy!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it online 07/20/2022. Here it is only 3 months later and the fan and drive are making noise. Grinding. This shouldn't be happening is brand new. Stay Away!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JacquesR,
We're sorry to hear about the issues you're having with this model. The noise that is emitting from the computer is known as coil whine. When the electrical current is increased to a certain point, the magnetic field around the coil can cause it to vibrate, which produces the whiny sound. After a short amount of time the noise should go away as the components regulates. However, if it is that the sound is too much for you, then we would recommend that you have this device sent in for servicing.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Do Not Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like the windows 11 or the s mode it comes with. Not a fan of asus, ended up returning it and will be getting my normal HP laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kaitlyn,
I'm sorry to hear that you don't like the Windows OS in S mode and you eventually returned it. This is not the kind of experience we want our customers to have. Usually, you could upgrade the Windows OS in S mode to the regular OS version. You can learn more via the FAQ below. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1034213/
Do NOT Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is a piece of junk! Crawled when using the browser, put a ssd in it, was fine til past the return period, now it won’t even let me log in. How do you get away with selling something that’s such a pile???
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer,
Thanks for your feedback on this model and I am sorry to hear that you're having this issue with it. I'll be happy to assist. Based on the issue described I would advise that you perform a back up with your files and proceed with a factory reset. You can use the link below as guidance. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1013064/
Not Happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy had to bring in for an upgrade after two months after purchase for an $750.00 computer and spend an additional $40.00 then they did not upload the Webroot protection I purchased when I purchased the computer.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear YVONNEBOLMMANN,
We appreciate you sharing your feedback on this and I do apologize for the inconveniences this may have caused. Please contact Best Buy directly to let them be aware of this. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
Don't buy "Certified Open Box" items
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a "certified" open box. DO NOT RECOMMEND. Computer did not function even through the initial set up for windows. The screen failed, or something else but it DID NOT WORK.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BentleyR,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused. We recommend that you take it to BestBuy and have it checked.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Froze up after a couple months. I real piece of garage. Actually that is where it is at. The garbage. Will never buy Asus again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Greg, We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. We do value our customers and take negative customer experience very seriously. This is absolutely not the kind of experience we want any of our customers to have. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Worst Purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this Laptop ZERO stars. I absolutely hate it. Would never buy another Asus product. Complete waste of money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SusanN,
We're sorry to hear about the unfortunate experience you're having with this model. Can you please provide us with mor details on the issues you're having? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Laptop purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing service from your Geek Squad, will most definitely have to consider your competition for my next purchase of a technical nature.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear May262021,
We do understand your disappointment and the inconvenience this may have caused.
Should you need further technical assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Be careful of "open box"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer "open-box". It wouldn't even turn on. Geek Squad had us return it. Then had to fight to get the anti-virus software that came with it reimbursed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lainey321,
We're sorry to hear about the unfortunate experience you had with this model.For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Disappointing computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is slow. What was supposed to be a good computer appears to be very dissappointing!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your computer is slow. Have you updated the Windows OS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1042398/
Disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was damaged and they still sent it off for delivery. I’m so glad I wanted to get it ready for my mom and saw the damage first.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are truly sorry to hear that your product arrived damaged. We recommend reaching out to Best Buy support for a refund/replacement of unit. This is definitely an unfortunately experience and is not one that we want any of our customers to have. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107000121-0163" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not happy with it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still trying to download microsoft and the virus protection...were it not for my getting sick I would have returned it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Misshoney,
We're sorry to hear that you're having with downloading Microsoft and the virus protection. Can you please provide us with more information on the issues you're having downloading this applications? We would love to have your issues resolved in a timely manner. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Slow and freeze
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Very Slow. Stuck in the very beginning. I'm going to return it before 14 days come up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jenny,
We're sorry to hear that your unit is running slow. Pleaee allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Terrible purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible laptop. It's slow and takes forever processing opening programs and search tools. Would absolutely NOT recommend.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TyBrown,
I'm sorry to hear that the unit is slow and you are not pleased. This is not the kind of experience we want our customers to have. Have you updated the Windows OS? You can attempt these steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Absolutely Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slowest computer I have ever owned. Also is heavy as a brick. This is probably the worst computer you could buy,
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NolanK,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Slow running
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first it was a good computer, now it runs slow and won’t load some of my school work ..now I will be coming in to find something else
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jackie,
We do understand your disappointment and the inconvenience if you are experiencing slow system speed or performance issue with the laptop.
This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Also, while accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i didn’t get my laptop yet he said long time waiting after delivery but i didn’t get anything i have very very disappointed
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you didn't received your unit on time. WE would recommend that you reach out to Best Buy support so they can look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Doesn’t support dual monitors - extended view
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t support dual monitors .. cheaply made . Operates like a oversized notebook ..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Buggs, We're sorry to hear about the unfortunate experience you've had with the notebook. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about this concern for continuous improvements to the product line. We do value your feedback and concerns as this will aid in any improvements that need to be made. If you have any further technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Random power downs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Randomly shuts down and restarts. Asus tech support wants to blames everything but the machine.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PhillipD,
We're sorry to hear about the isues you're having with your unit randomly shutting off. Please allow us to make your experience with ASUS a bettter one. Please perform a hard restart
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and start up normally
If the issue persist, please have the unit sent in for servicing.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support