Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Trash
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow performing device and sucks that I paid for it. DO NOT BUY!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you're having issues with the unit running slow. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the faq below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Broken.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was working completely fine. But today just powered off and not turning back on. So mad.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PrestonK,
We sincerely apologize for the power issue you are experiencing with this laptop. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107000121-0158" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/#:~:text=Press%20and%20hold%20the%20Power,try%20to%20restart%20your%20laptop.
Worst waste of money.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Somehow didn't even have the capability for Bluetooth, and wouldn't load anything. Horrible buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thrilliams,
We're sorry to hear about the unfortunate experience you had with the Bluetooth and issues with this unit loading. We would recommend that you back up your data and perform a system restore. Please follow the steps in the FAQ below to do so. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Windows 11/10] System Restore Point: https://www.asus.com/support/FAQ/1018810/#Win11_A3
Boat Anchor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Laptop is A Great Paper Weight other than that To Me it's Absolutely Worthless
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DRDD,
Thank you so much for the feedback, I'm sorry to hear that you are not pleased with the notebook. Are you experiencing any technical concerns? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned to store as it would not accept 3rd party software without running on reduced speed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the notebook as it was not exactly what you expected. I will be letting the related department know about this concern for continuous improvements to the product line. If you have any further technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. Thank you for choosing ASUS.
Best Regards,
Jonelle
ASUS Customer Loyalty US Support
Open box never again
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst ever I’ll never again will I buy from this company again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WayneJ,
We sincerely apologize for the poor experience you have had with this product. This is definitely not the kind of experience we want our customers to have with any ASUS product, and we would be more than happy to help with any issues you might be having. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107000121-0169" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Would not recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer was stuck in boot up loop on second boot up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tori,
We're sorry to hear the unfortunate experience you're having with this model. Please allow us to make your experince with ASUS a better one. We would recommend that you update the BIOS on this model. Update BIOS to the latest version, learn more about How to use EZ Flash to update the Notebook BIOS version.
Please use another PC to search and download the BIOS on the ASUS support site for the defective model, then copy the BIOS into a USB drive.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Soooo disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy out of box again - have never been so disappointed
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RuthH,
We're sorry to hear about the disappointment you're having with this model. Can you please provide us we more information on the issues you're having? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Low quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 weeks of use and the laptop no longer works, does not start.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RhenanG,
We sincerely apologize for the power issue you're experiencing with this laptop. This is definitely not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the link below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107000121-0160" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/#:~:text=Please%20turn%20off%20the%20laptop,seconds%20to%20do%20Hard%20reset.
Crap
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 months after purchasing laptop died, blue screen of death.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrockB,
I sincerely apologize, on behalf of ASUS, for the poor experience you've had with this laptop. Please follow the steps in the FAQ listed below to troubleshoot the issue. If that does not resolve the issue please contact our warranty product support for further assistance, there is a link below to the contact details. We do value our customers and take customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107000121-0145" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - How to fix Blue Screen Errors in Windows (BSOD): https://www.asus.com/support/FAQ/1042499/
https://www.asus.com/us/support/callus
Wrong person
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never purchased it??????Don't know what to tell you about it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, was there an unknown purchase on your account? You can report this to your place of purchase. If you have any concerns about a model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Crappy computer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only worked for 3 months. The. The software went corrupt
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jasperass1011,
I'm sorry to hear that the unit failed and the software went corrupt. Is it blue screening? Have you tried to full reset? Please attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to give a quick resolution to your case. Your feedback is essential as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042499/
Vivobook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wd remove this product from the shelves Bad reput
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ESPR,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you have to return it. This is not the quality of service expected from ASUS. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107000121-0100) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Slower than dial up internet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible laptop! I wish I would have never bought this crap!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CynD,
I'm sorry to hear that the unit is slow. What you've experienced was not intentional and is a random case. Have you updated the OS? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Do not buy it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst quality I’ve ever seen on a laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TicTacX73,
Certainly, we understand your disappointment with the notebook. If possible, you can explain your issue to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
ASUS - Vivobook 17.3" Laptop - Intel Core 10th Gen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very slow!!! Not worth your money!!! Turns on slow
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sheryl,
I'm sorry to hear that you're having this issue and we'll be happy to assist. Based on the issues described please use the following link as guidance and if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Boot time
Snail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS IS THE SLOWEST LAPTOP I HAVE EVER OWNED. Booting up takes forever, then opening an internet browser takes forever. I keep it updated, nothing is wrong with the battery, it's just horrifically slow. I'm talking takes up to 10 minutes or more to boot up slow. I saw lot of other people complain about this but saw provider responses to their negative reviews with suggestions and figured it would likely overall be okay. False. It's frustratingly slow. I'd get a new one if I could afford it.
No, I would not recommend this to a friend - Cons mentioned:Speed
Too slow and expensive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is expensive for whats it is. I think there are better options for the same price or maybe less. It is too slow.
No, I would not recommend this to a friend - Cons mentioned:Keyboard quality
Almost 5 star
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Architecturally, a good buy for the money. Purchased as Christmas 2022 present, in service mid January, so more hands on needed. Downside, keyboard nearly impossible to read unless ambient lighting is perfect. Exasperating. Clearly form over function. 4 star rating for that reason.
No, I would not recommend this to a friend - Cons mentioned:Battery life, Keyboard quality
ASUS - Vivobook 17.3" Laptop - Intel Core 10th Ge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Laptop I ever purchased. It is slow! The keyboard does not light up. The letters blend in with the silver. It froze all the time. It takes forever to start. Battery life is terrible!
No, I would not recommend this to a friend