Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Speed
Best Buy priced lower than amazon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the computer but it seems slow. Which is odd b/c it is supposed to be relatively fast. Not 100 pct sure I like it. I will say that Best Buy's prices were much much lower than Amazon. And service was just as quick.
I would recommend this to a friend Cool
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cool, it works. At least for what I need to use it for.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear user350719,
Thank you for shraing your feedback on this model. We do value our customers and take negative customer service experience very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard quality, Speed
This Notebook Has Problems.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, People Said That This Laptop Was Broken And Very Slow. Basically, People Returned This Back To Best Buy And Got A Better Laptop Like HP, And Dell. Do Not Buy This Laptop And Don’t Waste Your Money On This Laptop And Buy A Better Laptop Like Acer Predator Helios 300 With Intel Core i7 And 3060 And FHD Screen And 16GB DDR5. Only $999.99. This One Has 12GB Ram intel core i5, 10th gen. 1tb hdd. This One Was Acting Like Intel Celeron And 4GB Ram And it was very slow, Keyboard is Hard To See. Thank You.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stanleynavarro10,
Thank you for sharing your feedback on this model. We're sorry to hear that this model did not work for you. If you wish to discuss this matter with us, please do not hesitate to reach out to us. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Asus Laptop - Unreliable CPUs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.CPU went out after 3 yrs of very light use. Laptop was kept indoors, climate controlled, and used like a desktop. No travel. No rough use. I have never had a CPU go out on any laptop or desktop and would not buy Asus again
No, I would not recommend this to a friend- Cons mentioned:Keyboard quality
Nice laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not like windows 11. It was hard to load it where you can use it. The key letters are hard to read.
I would recommend this to a friend - Cons mentioned:Battery life
Good laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery does not last long or I would have given 5 star. Over meets my needs
I would recommend this to a friend - Cons mentioned:Speed
Horribly slow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horribly slow. I wouldnt give this to my worst enemy
No, I would not recommend this to a friend Not Nice BestBuy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with bestbuy! I baught a Toshiba back in 2020 with a 2 year warranty. BestBuy rep said I only had one year warranty. The tv blewout in one year. They didn't want to replace the Toshiba I purchased for my mom with 2 year warranty.. Now I purchased 2 Asus laptops with BestBuy and the speakers doesn't play sounds right. BestBuy gave me a Bogus manufactor number. Nothing but a busy signal. Or Please try your call again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User630512,
We certainly understand your disappointment and the inconvenience this may have caused.
If you need to send the laptop in for service, please follow the instructions posted at: https://www.asus.com/us/support/article/818 to get a RMA number. This number is required to send it in for repair. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
compatibility
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Because the Asus Computer we bought does not have the VGA dock on it, I had to buy two add on that Best Buy offered, but I had to call Asus to find out what I bought was not compatible to the . I had to buy a compatible Dongle Docker, which will not arrive in time to use the computer for Easter Sunday Worship. If I would have known about the need for compatibility was important I would have not wasted my money.
No, I would not recommend this to a friendNice laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop, im a student and work perfect for me.
No, I would not recommend this to a friend- Cons mentioned:Battery life, Speed
Not worth a dime
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst laptop I have ever owned. Slow, slow, slow. Takes forever to do anything, including restarts. Slow to loan emails. Slow key response. Extremely short battery life. DON'T BUY ONE, YOU WILL REGRET IT.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CharlesH,
We sincerely apologize for how slow this system has been running for you. We can assure you that this is most definitely not the norm and not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2109046062-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Keyboard quality
Keyboard issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the ONLY ASUS pc that doesn't have a lighted keyboard and it really needs one! This keyboard is so hard to use because of that. Even in the daytime, it's difficult. Also, many of the commonly used keys are not where most keys are, so that also makes it difficult.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bobster,
I'm sorry to hear that you are not pleased with the keyboard. We’re normally known for our exceptional products and we will have this passed to our development team for future improvements. If you have any technical concerns, you can refer to the FAQ below. For any other concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015071/
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was a great deal, but not the quality i expected!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear user943921,
We're sorry to hear that this model did not meet your expectations. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Good for some gaming, multitasking and office work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS is great, eventhough Windows 11 is kinda slow...like VERY slow. I had to search online for for a remedy to speed it up, and it worked. Windows 11 now runs extrememly fast, and everything loads up like lightning. Here is a link to try to speed up windows 11: https://www.minitool.com/backup-tips/make-windows-11-faster.html. It's just simple stuff to uncheck in preformance etc. Now my AUSUS works great and I can even play video games Like ARK: Evolution Evolved, Minecraft, and House Flipper with decent graphics. Alos works good for Youtube and multi-tasking and office work
I would recommend this to a friend- Cons mentioned:Speed
Fantastic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this laptop, although in instances it can be a little slow but for what I use it for, it does the job and then some.
I would recommend this to a friend - Cons mentioned:Keyboard quality
Its ok at best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I find it.to be slow. Also with the characters on the keyboard being light in color it makes it difficult to use
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear user851567,
We are sorry to hear that you have been experiencing this unit running slow. This definitely not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107006939-0072" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/#:~:text=If%20the%20system%20is%20slow,we%20suggest%20resetting%20the%20system.
Asus computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying the new computer from Best Buy. Received the Asys computer faster than I thought I would. Thank you Best Buy.
I would recommend this to a friend- Cons mentioned:Speed
do not buy this computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.probably the worst 700 dollars i have ever spent there is no reason my broken computer i got 8 years ago runs faster than this after only having it for a few months. its so slow its rediculous. never ever ever ever buy this EVEN CHROME IS SLOW!!!! save your money buy a different computer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jordynn,
We're sorry to hear about the unfortunate experience you're having with your unit running slow. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
DO NOT BUY THIS COMPUTER!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop brand new from BestBuy. The camera on the device was not functional upon opening the computer. I have tried everything I can find online to fix it and have brought it to the Geek Squad. ASUS is now telling me I have to ship the computer back to them for 7-10 business days to have the product reviewed. What am I supposed to do for work in that time period? Save yourself and do not purchase an ASUS laptop. There are countless threads online of others with issues with the camera. Do no waste your money on a brand new computer that will not work as advertised.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kgodenverco,
We're sorry to hear about the unfortunate experience you had with this model. Have you tried updating the camera driver on this model? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Slow, freezes, malfunctions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing. My first Asus at the same price point was great. I assumed this model would work as good or not better. This computer is slow and freezes often, even while using the built in Microsoft video editor. Two months into owning it, my webcam has failed, and it is 10 days to late to return to Bestbuy. I feel like somehting is wrong with my specific computer, but without the option to return, I'm just out of $600.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit constantly freezes and the webcam failed. This is not the kind of experience we want any of our customers to have. Have you updated the Windows OS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Troubleshooting 2 - https://www.asus.com/us/support/FAQ/109836/