Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
Nice Laptop, Useless right out of the Box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit, just had nothing I needed to actually get started working. Purchased for a new, small business venture but this comes with no applications useful for even getting started
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Meshe,
Thank you for sharing your feedback on this model. Most of unis comes with ASUS preinstalled applications. You can start by downloading the specifics applications needed to get the job done. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Satisfied Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was for a gift, very satisfied with the purchase. I'm glad I found this product. I definitely recommend it. Thanks
I would recommend this to a friend- Cons mentioned:Speed
slow as a turtle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.slowest laptop u will ever own, do yourself a favor a buy something else
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Timinator,
We're sorry to hear about the unfortunate experience you're having withyour unit running slow. Please allow us to ake your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Love It!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop. Gives me everything I need and super affordable.
I would recommend this to a friendAsus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase fast and no lag. Nice screen and multi tasking is easy.
I would recommend this to a friendbargain
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal at $399 online purchase a few weeks ago
I would recommend this to a friend- Cons mentioned:Speed
Slow.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of garbage. Slow. Slow. Slow. Dialup speed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bobeche,
I'm sorry to hear that the unit is slow. This is not the kind of experience we want any of our customers to have. Have you closed all background apps and updated the Windows OS? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Asus 17" laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is great product! I am very happy with this choice.
I would recommend this to a friendGreat deal but breaks. Too good to be true.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this computer and right after the window to return it the PC started shutting down whenever we tried to use it. Would not recommend.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rain,
We're sorry to hear about the unfortunate experience you're having with your Notebook shutting. Please allow us to make your experience with ASUS a better one. Please attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support