Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Speed
Slow startup but good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display is excellent and its well made. Unfortunately slower to start up and load the the 12yr old laptop i replaced
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EricM,
We're sorry to hear about the unfortunate experience you're having with this model. Rest assured we will make a note of this review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Boot time, Speed
Do not buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected too much from this laptop. It literally takes 10-15 min for it to peer own. It’s super slow to open up apps. It’s one of the worst buys I made. The size is great but the quality of the laptop sucks and it overheats so fast. I wouldn’t recommend save your money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JessicaG,
We regret to learn that you are experiencing performance issues ,We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: below, If all steps have been completed, please reach out to us by email at [email protected] . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107000121-0223)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
https://www.asus.com/support/FAQ/1015064/
- Pros mentioned:Ease of use
Working good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this for development and i like it so far and doing it is supposed to do. no complains
I would recommend this to a friend - Pros mentioned:Price
laptop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price on laptop. After using it I really don’t like it as well as HP.
No, I would not recommend this to a friend - Pros mentioned:Price, Storage
Great new laptop!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large screen lots of stirage hreat price and very lightweight
I would recommend this to a friend - Cons mentioned:Speed
Decent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a nice large screen for a laptop. It is a little slow upon power up.
I would recommend this to a friend - Pros mentioned:RamCons mentioned:Speed
Good basic computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer was easy to set up although the updates did take some time to get windows 11 up and running at a efficient speed. I5 Processor is set to run about half the speed available, but the additional RAM 12 vs 8 helps. Definitely not a fast computer, but good enough for basic internet use.
I would recommend this to a friend - Pros mentioned:Price
Great for price
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great laptop for the price. I got an open box one and looks exactly new. Yeah there are better options but for the price point and brand it is a great value purchase for everyday needs.
I would recommend this to a friend - Pros mentioned:Ease of use
Asus
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop . Fast and easy to use i am really satisfied with my purchase
I would recommend this to a friend - Cons mentioned:Keyboard quality, Speed
Worst laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot recommend this laptop. It is painfully slow. It didn’t matter where I used it. You cannot see the keyboard chacters. I wasted my money. The price truly reflects the quality of this product.
No, I would not recommend this to a friend A laptop?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an okay laptop, it does serve it purpose ,still working good after 2 years already? Basic windows work this will do ,dont expect any heavy task for this one ,just let the laptop do its intended purpose ( im talking bout editing videos ,photos and stuff )
I would recommend this to a friend- Pros mentioned:Ease of use, PriceCons mentioned:Keyboard quality
Asus laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for price! Geek Squad transferred info from old laptop. Easy to use. Some reviews said keyboard is hard to read. If you don’t hunt and pick it is fine.
I would recommend this to a friend System slow after used some hours
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wide display, very attractive features. But it was slow after some time spent hours. This is nice brand but it’s not survivable into the future world. Need to fast system if you are using multiple browsers to use same time.
I would recommend this to a friend- Pros mentioned:Ease of use
Great for students!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Works great, fast and easy to use. Perfect for schoolwork
I would recommend this to a friend - Cons mentioned:Battery life
Do NOT BUY!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unbelievably bad!!! do not buy! finally getting this computer going but it is extremely slow and unresponsive at times. this was purchased for use every so often in my side business. I did a restart with update to the system a day or two ago, when I started to work on it today it had to do another update which took probably 30+ minutes, still acting slow - so just did a restart - it is now supposedly doing another update and taking an extremely long time. This computer does not seem equipped internally to actually run simple programs. The battery life is bad as well - I had it plugged in for the last couple of days - when I unplugged it today it almost immediately dropped to around 65% battery life - how is that possible?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JasonA,
Please allow us to apologize for the inconvenience you are experiencing with the Wireless Adapter. Please allow us to make your experience with ASUS a better one. We recommend that you perform a system diagnostics inside the MyAsus app and also ensure the Bios is up dated using the FAQ linked below. For more information send us an email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107000121-0200) for us to better assist you. Thank you for choosing ASUS.
https://www.asus.com/support/FAQ/1008276/
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Cons mentioned:Speed
It's OK
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work well but is slow and the keyboard is very difficult to see.
No, I would not recommend this to a friend - Pros mentioned:Ram
Great value computer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect computer for school. My student uses this for playing games with friends, making powerpoint presentations, doing research and posting on Teams. I use it often for my own work.
I would recommend this to a friend - Cons mentioned:Keyboard quality
It's ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it so far except the key letters are hard to see.
No, I would not recommend this to a friend No virus protection
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is fine but i was unable to add the virus protection. Every time I tried to download it, nothing happens.
I would recommend this to a friend- Cons mentioned:Speed
Never Again
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy another. It is as slow to come to life as old time dial up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JuanitaA
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously. We recommend updating the Bios using the MyAsis app which improves system stability.
If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107046304-0089for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1045658/