Customer Ratings & Reviews
- Model:
- X712JA-212.V17WN-11
- SKU:
- 6469399
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.5 out of 5 stars
- Display
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Vivobook's price, ease of use, ample RAM and storage, and lightweight design. However, many users cite concerns regarding the keyboard quality, particularly the key color and lack of backlighting, and report shorter than expected battery life. Slow boot times were also a common complaint. The large size of the laptop was mentioned as a drawback by some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Keyboard quality, Speed
It's okay for the price
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We needed a replacement laptop in a hurry and it is okay for the price. It is very slow and it is hard to see the keyboard at night because of the color and it not having a backlight. Other than that is has been okay for everyday use.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Peninsulamom,
We're sorry to hear that your unit is running slow. Please allow us to make your experience with ASUS a better one. Have you tried updating your Windows to the latest version? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107046304-0069) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Cons mentioned:Battery life
Poor battery/speaker
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY short battery life, it only lasts about 2 hours at full charge and that’s with a decent brightness, below 50%. The speakers are trash, almost useless, unless there’s absolutely no background sound you can’t hear them, that might be a Windows 11 problem, fixable with a further update but for now I just got this laptop and I’m not too pleased. Besides that I found it’s speed to be way beyond average as opposed to the other comments I’ve read. If you’re on the fence about buying it consider you must keep it plugged in if you’re gonna use it so maybe not the best out there if you’re planning on carrying it around campus for longer than one single class.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MisaelG27,
It's unfortunate to hear that you are having issues with Battery Life and Speakers.All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Have you tried updating your Bios? Please attempt the steps from the FAQs below.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2107046304-0055) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
Troubleshooting Battery Life - https://www.asus.com/support/FAQ/1043914/
Troubleshooting Speaker Problems - https://www.asus.com/support/FAQ/1015070
Review of ASUS - Vivobook 17.3" Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop in February 2022, to replace a similar laptop damaged by water in Late January 2021, Best Buy has yet to repair, replace, or retrieve the hard drive's data. The ASUS - Vivobook 17.3" Laptop - Intel Core 10th Gen i5 is adequate, but has multiple non-friendly user features. On most Windows systems you can right click on the menu bar over the designated icon (i.e., sound, wireless, etc...) you can and make changes accordingly. However, with the ASUS - Vivobook, you have manually open your system settings to make these changes because right clicking on the icon on the menu bar fails to do this. - As the work around solution, leave the setting icon open for ready access when you have to make changes to your systems setting. Overall, there are better laptops for a similar price, but it's functional-enough, when you require a laptop in a pinch.
No, I would not recommend this to a friend- Pros mentioned:PriceCons mentioned:Speed
Perfect Price Point
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is ok. It’s light weight consider it’s a larger screen. I don’t know if it’s a windows 11 issue but it is pretty slow and I haven’t add programs. For the price is 5 stars.
I would recommend this to a friend - Cons mentioned:Keyboard quality
Great Computer... But switch to windows 10
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I booted the computer up, I immedietly removed s mode. Than I faced lag with windows 11. I now have to wait 10 day to downgrade to windows 10. If you have seen all of todays gamers, they all either use linux, or windows 10. But hey, its a 600 dollar computer. Now if you dont want to wait 10 days, I strongly reccomend dowloading brave browser, its super fast, but you should still dowload windows 10. The keys are ok, but I can see them fine.(I have memorized the keys though, so maybe its just me. Its super lightweight, and battery life is decent. I am a student in 7th grade, so take this review strongly.
I would recommend this to a friend - Cons mentioned:Speed
DO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible!!! Brand new and was taking for ever to power on. Then i thought, well maybe its because it needs some updates.. i have been updating it every day the new updates coming in until there was no more updates... until this day it is very slow... but best buy policy is 14 day for returns and i was 9 months pregnant when purchased it online with delivery i wasnt going to go to a location to return ... so stuck with this piece of garbage now and wasted $700 i could have spent on something that will not tale 25min to power on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Liliana,
We do understand your disappointment and inconvenience this may have caused.
If you are still experiencing slow system speed or performance issue with the laptop after installing all features and cumulative WINDOWS Update, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. While accessing web applications, please ensure the laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Speed
Its slow for 12 gb
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well i hardly used this but after a year the issue is it is slow i read now something with hard drive so dont buy it. But if you are oatient enough and hardly will ise it sure go ahead
No, I would not recommend this to a friend - Cons mentioned:Keyboard quality, Speed
Don’t waste your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t see the keyboard letters used about four times and the keyboard failed runs so slow you’ll think your internet connection is bad to bad I can’t rate it zero stars
No, I would not recommend this to a friend - Cons mentioned:Battery life
Very slow.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting minutes for charging an every action. Absolutely disappointed.
No, I would not recommend this to a friend - Cons mentioned:Battery life, Boot time
okay desktop/laptop for a small desktop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was not what I expected, did not want to go to Harrisburg store to see so I took a chance. I can't believe Asus would build a 2021 computer with a 2009 machanical harddrive in it.. Nice the motherboard has a M.2 slot / but thanks Asus NO SCREW TO HOLD IT DOWN CONTACTED ASUS AND AFTER 25 MINUTES ON HOLD WAS TOLD "ASUS DOES NO GIVE INFORMATION ON USER UPGRADES AND OR SELL PARTS FOR THE SAME" ... SHAME ON YOU side rejection is terrible to unuseable if you are not directly in front of it .. battery only lasts in minimal use for 43 hours so it is a loptop that you need to keep plugged in
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Deeter,
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.
The laptop is still a great deal besides having a mechanical hardrive, as advertised. Normally, the screw for the M.2 slot is on the motherboard. If this is missing, please take it to the nearest BestBuy location.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Battery life, Speed
Disappointed Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer not as fast as I thought it would be hard to see the keys due to fact they have no illumination overall I would not purchase this computer nor would I recommend it to anyone and the battery life is absolutely terrible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Great,
I'm sorry to hear about your experience with the computer performance and battery life. This is not the kind of experience we want our customers to have. Have you updated the Windows OS/BIOS? You can attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
- Cons mentioned:Battery life, Speed
Very Disappointing Laptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed in this laptop. The battery life is horrible, it is slower than my old computer and constantly locks up on me. I would not recommend this product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear WendyZ ,
We regret to learn that your experiencing battery draining and slow performance issues ,We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: below, If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2107000121-0219)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
https://www.asus.com/support/FAQ/1042398/
- Pros mentioned:Storage
ASUS VivoBook
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely would refer to Best But for any laptops. The ASUS VivoBook has been great, golds so much storage and never runs slow. Easily go between up to 4 screens at a time.
I would recommend this to a friend - Cons mentioned:Keyboard quality
A Mediocre Machine
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, a mediocre machine possibly adequate for simple household use. Like the silver smooth looking of austerity. Decent display with 17.3" screen. Surprisingly slow, especially during boot-up, even with 12G RAM and 1T HDD on i5 (wonder how much of one's lifetime it could accrue b/w one and the machine to stare at each other. Suggest adding a new design of alarm to wake one up when the machine is ready :-). Seemingly a dumb design of the keyboard with lack of color contrast b/w keys and symbols, w/o back-lit. Not recommended for fat fingers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DXTX,
We'rew sorry to hear that your unit is running slow and does not meet your expectations, this is absolutely not the experience we want you to have. Please allow us to make your experience with ASUS a better one. Have you tried updating your Windows to the latest version? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107046304-0070) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Pros mentioned:Ram
Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this laptop. It has everything I wanted. It can be slow at times, but I had a 5 year old laptop and I’m comparing to that. I am buying something to make it faster for $100 soon. But, I’m in no hurry. I LOVE big screen. It has the memory I needed and that was more important initially. I like the keyboard. It’s easier for my stubby fingers somehow, and the lettering is faint, but doesn’t hinder my typing in any way. I’ve only used it unplugged once on purpose and the battery lasted as expected. BUT it’s only worth all of this because I got it on clearance for half price. I’m happy with it!!
I would recommend this to a friend - Cons mentioned:Size
Great purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kids each got one for Christmas! They love them. They do school work on them & use them for basic gaming. It is a large laptop, so it’s not something you want to carry around with on the go.
I would recommend this to a friend Power supply fail within 1 year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS laptop power supply burned up within the first year. I tried to physically replace it..but was unsuccessful. Go with a better brand.. always pays to not buy the less expensive.
No, I would not recommend this to a friend- Cons mentioned:Keyboard quality, Speed
Asus Vivobook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very good computer. Speed could be a little faster and a backlit keyboard would be helpful; other than that, I’m satisfied.
I would recommend this to a friend - Cons mentioned:Battery life
Not a good battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop a little over a month ago and this laptop does not hold a charge. After two hours of continuous use it has to be placed on a charger. I am extremly disappointed and past the deadline to return this laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MeganC,
We're sorry to hear about the issues you're having with the battery on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1043914/
- Cons mentioned:Battery life, Keyboard quality, Speed
Dont waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery doesnt last matbe an hour , slow and didnt reslize no keyboard light dont waste money stsy away from Asus. Returning my laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the poor performance you have experienced with this laptop so far. This is definitely not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107006939-0078" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/