Customer Ratings & Reviews
- Model:
- X712JA-211.VBSB
- SKU:
- 6449515
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the Vivobook 17.3" Laptop for its fast performance, large screen, and affordable price. Many users appreciate the 1TB SSD storage and the ability to multitask with multiple programs running simultaneously. However, some users have concerns about the visibility of the keyboard characters in certain lighting conditions and the limited battery life on a full charge.
This summary was generated by AI based on customer reviews.
Nice one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product, faster and reliable. Affordable - Just price!
I would recommend this to a friendHP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine for the price. SSD super fast for sure
I would recommend this to a friendLaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop purchased two one for office and one for home.
I would recommend this to a friendComputer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs great, easy set up only drawback is the silver keyboard
I would recommend this to a friendTechnician
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop works great.Asus makes some great products.
I would recommend this to a friendIt's ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its ok its ok its ok its ok its ok its ok its ok its ok
I would recommend this to a friendGreat gift for dad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a gift for my dad. He really likes it.
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. I can't believe how good this thing is. Buy it
I would recommend this to a friendExcellent Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All ok, thanks I am happy with my computers Regards
I would recommend this to a friendLasted only 6 months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shorted out the motherboard by using a usb sd card reader. As soon I touched the usb-c connector of the sd card reader to the usb-c port the laptop shut down and never booted again. That shouldn’t have happened. Should still be under a one year warranty.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SillyWabbit,
I'm sorry to hear that the unit shuts down and fails to turn on, this must be frustrating. Have you tried to do a hard reset? You can attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to give a quick resolution to your case. Your feedback is essential as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1014276/
great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This com[uteur is working perfectly. the only issue is the higher price
I would recommend this to a friendAverage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good speed. poor screen flickering at times..........
No, I would not recommend this to a friendDisaster
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are returning it for a reason. Despite being brand new, it was at times exceptionally slow. The video and sound would opt to not work occasionally, and when I tried to go into the settings to check them it wouldn’t open. The computer would go to sleep and could only be made active again by doing a manual power off and turning the whole thing back on. The final straw was that it took 10 minutes to turn on and log in. Then after another 10 minutes I had the Internet open but still couldn’t click on anything and couldn’t reset, once again had to manually power off.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rose,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experiences you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you back up your data and perform a hard reset. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Battery replaced under warranty
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it for battery failure, but it was under warranty. Otherwise a good machine, Good specs for the price. But be advised the solid state is very heavy in transport.
I would recommend this to a friend- Cons mentioned:Warranty
ASUS has gone downhill
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power supply failed after 3 months. Contacted ASUS warranty and got the runaround. Can't use and can't return.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DVDMN,
If the laptop will no longer power on, boot up or it's just black screen, please do the following.
Verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source.
Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter then power on the unit.
If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No light in the keyboard was not given enough info hate this lap top My local store closed I have a geek program I can use very disappointed in best buy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you're not getting any light on your keyboard. Unfortunately this specific model does not have the backlit keyboard feature. If you wish to discuss this matter with us, please send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
DONT BOTHER!!!! RETURN IT!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORST PURCHASE EVER! If I could give no stars I would. Ordered the computer, waited about a week to pick it up, Picked it up on October 8th, set up October 9th and 10th, by October 11th the left side USB ports stopped working, by 10/16/21 the motherboard crashed! I am normally a Lenovo person but I thought for the cost this computer had everything. You get what you pay for!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We do understand your disappointment and the inconvenience this may have caused if you are experiencing issues with the USB port and speed or performance with the laptop.
These issues are temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. While accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not suitable as a heavy work laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop screen blurs out during zoom meetings and the laptop cannot handle heavy software, the screen starts to blink every hour. The keyboard letters are printed in grey and the laptop color is also grey, this makes the letters hard to read.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We do understand your disappointment with the product and the inconvenience this may have caused.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that it is a decent laptop that is perfect for running popular computing applications, without compromising system stability and performance. While using Zoom, please verify that internet service is stable and working properly since poor intenet connection will definitely affect the quality of the web camera, and overall system performance. The screen blinking randomly may be related to Windows update. While updates are being applied in the System Registry, the screen will randomly blink or black out momentarily. In regards to the letters and keys color contrast, please ensure your workspace has an ambient lighting. A keyboard cover or skin maybe used, also.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Gaming
Bad do not buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible for gaming can’t run anything at all
No, I would not recommend this to a friend Save your time, don’t buy it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give zero stars if I could. Bought it new and had it shipped. At first, I loved it, but the screen glitched right out of the box. I thought it got messed up during shipping. I brought it back and ordered a new one to be sent to the store. Same glitching on the screen is occurring right out of the box. Don’t waste your time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vicky,
Thank you for sharing your feedback on this model. Where sorry to hear about the issues your having with screen on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you back up your data and perform a system reset. If the issue persist we would recommend that you have this device sent in for servicing.
We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support