Customer Ratings & Reviews
- Model:
- X712JA-211.VBSB
- SKU:
- 6449515
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the Vivobook 17.3" Laptop for its fast performance, large screen, and affordable price. Many users appreciate the 1TB SSD storage and the ability to multitask with multiple programs running simultaneously. However, some users have concerns about the visibility of the keyboard characters in certain lighting conditions and the limited battery life on a full charge.
This summary was generated by AI based on customer reviews.
Piece of c*** computer I wish I never bought
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have nothing but problems with this computer, It constantly crashes the keys and mouse move by itself can't hardly play any of my games or anything without it acting up
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the notebook crashes and the keyboard and mouse by themselves. What you've experienced was not intentional and this is a random case. Have you run an anti-virus scan? Are you getting a blue screen of death? You can attempt these steps below. For further troubleshooting, feel free to contact me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042499/
NO STAR DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worse computer i have ever brought . speakers are the dirt. has a very narrow viewing angle . terrible screen i can go on and on. DO NOT WASTE YOUR MONEY!!!! ITS WORTH 200
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you had with the speaker and the screen on this model. Can you please provide us with more details on the issue you're having? We would love to have your issues resolved in a timely manner. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
AsuS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good experience. This product was difficult to use in my cybersecurity class
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you had with this model. We would recommend that you reach out to us so we discuss this matter with you and find a resolution. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is junk. Get a refund and buy yourself a decent laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Therudedude,
I certainly understand your disappointment with the quality of the product that was received and the inconvenience this may have caused you. On the contrary, lots of satisfied customers, having a positive experience using the product, will agree with me that the laptop is a decent system that is perfect for running popular computing applications, without compromising system stability and performance as long as Windows is always up to date. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at cl-adrian@asus.com. Your case for reference is N2107000121-0003.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Pros mentioned:PriceCons mentioned:Keyboard visibility
Good value for the monet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read all of the reviews above but only have one thing to say. For the money this laptop cannot be beat. There were only two drawbacks that I could see with this unit. 1) it doesn’t have a touchscreen but if you have a external keyboard this won’t be an issue.2) it does not have a backlit keyboard. This makes the keyboard a little tough to see in certain lighting conditions. Other than that the combination of an Intel I7 chip, 16 GB of memory, and 1 TB SSD you can’t find anywhere else for this price.
I would recommend this to a friend College bound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves her ASUS laptop. She needed one for college and this one was perfect her needs.
I would recommend this to a friend- Pros mentioned:Price
Great laptop excellent tacos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop off a taco truck for $400 in the box and really like both the Laptop and the Tacos. This isn't a top of the line laptop, but it's got a lot of bang for the buck , (especially if you pay taco truck prices) pros Power pack is small Fast i7 CPU low power use 16 GB backlit kb is very nice fresh ingredients crisp display 1080p intel iRIS X intels graphics have come a long way check out the unity benchmarks. This isn't a gaming laptop, but it's a laptop you can play games on surprisingly well. tried all three homemade sauces, all were excellent fairly good (if not loud)sound quality from built in speakers cons I'd knock off half a star for the top casing which is a little to easy to dent but it doesn't seem to allow half star ratings here. Truck is not there on Tuesdays.
I would recommend this to a friend DO NOT WASTE YOUR MONEY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had nothing but issues with this laptop. It is SO slow and inhibits me from getting any work done. Oh, and when the charges stops working.. because it will.. good luck trying to find an ASUS brand. Their website is consistently sold out and the size of the charger itself isn't universal. You'll notice there's a input for a USB-C. Guess what! It can't charge your laptop; it's only for data transfer. System updates are a joke as well. They'll freeze at 10% and lock up your computer until it decides to turn itself back on. Do yourself a favor and spend the money to get a better device.
No, I would not recommend this to a friendASUS good lap top
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. I've never used an ASUS before but it seems to be a great computer.
I would recommend this to a friend- Cons mentioned:Keyboard visibility
Illegible keyboard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You've got two ways of interacting with this computer: Touchpad and keyboard. The touchpad is okay. The keyboard is miserable. Why? You can't actually -read- the keycaps unless the lights are off and the backlighting is on. In daylight, there's not enough contrast between the characters and the key background. Move to dim lighting where the backlighting begins to kick in and the keyboard is totally illegible. Move along...nothing to see here...literally.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are not pleased with the keyboard. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about this concern for continuous improvements to the product line. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard visibility
Lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this less than 2 months and have called customer service 3 times for shaky screen/blurry graphics/text. Now I have to send it in. Never had an issue in over 5 years with HP....should have stayed with them...buyer's remorse.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that screen is shaky. This is absolutely not the kind of experience we want any of our customers to have. What you've experienced was not intentional and this was a random case. If you wish to follow up, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Keyboard visibility
To high of a Price for a low end Laptop Computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For this laptop the price is way to high. The keyboard is hard to see and you cannot upgrade it with a Microsoft Pro Key.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wally,
Thank you for writing a comment for the product.
We do understand your disappointment with the quality of the keyboard and the inconvenience this may have caused. In order to improve the color contrast betwwen the letters and the keys, we recommend working in an area with ambient lighting, or consider getting a keyboard skin or cover with better color contrast.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Laptop is in S Mode
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be advised this computer has Windows 10 in S mode, but it should be advertised that way. S Mode only allows apps to be installed from the Windows Store. You cannot download firefox or chrome unless you exit S mode. Please research this. I'd already returned one laptop to best buy because of this and got stuck with another. It should be disclosed in the overview and/or specifications.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the issue you're having with this model. For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support