Customer Ratings & Reviews
- Model:
- J401MA-YS02
- SKU:
- 6331349
to a friend
Customers are saying
Customers find value in the VivoBook Flip 14 2-in-1 laptop's touchscreen, praising its great responsiveness. They also appreciate the product's price point, expressing satisfaction with their purchase.
This summary was generated by AI based on customer reviews.
Asus
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best computer ever. It’s able to get just about everything I need to get done from school work to game play.
I would recommend this to a friendComfortable
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my son who is in highschool. He is happy to have it.Easy to use it
I would recommend this to a friend- Cons mentioned:Gaming
Decent laptop bad for gaming
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer WILL NOT download origins for SIMS 4. DO NOT BUY IF YOU ARE LOOKING FOR A GAMING COMPUTER.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear MichaelC,
We are sorry to here that you where not able to download the games that you needed and the laptop did not meet your expectations.
We always aim to develop great products. We are gutted when we miss the mark. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to improve our future models.
For further inquiries please feel free to reach out to us at: [email protected] and provide this link for reference. Our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS
Best Regards,
Stephanie
ASUS Customer Loyalty US Support
Very versatile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my mom who uses it for YouTube, she loves it.
I would recommend this to a friendvery good to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good product with high quality or performance
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Moww,
Undoubtedly, it is a very good product with high-quality materials and we're glad that you are satisfied with its performance.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you can speak to an ASUS live support agent at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Charging issue
The cord is broke so it won’t charge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven’t had this computer a month and the cord is not charging . Really frustrating so in return the computer won’t turn on .
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Jeff,
Usually, the following can be performed if the laptop will not power on or boot up.
Please verify if the AC adapter is properly connected from the Chromebook to a known good, working surge protector or AC outlet. Try to connect it to another known good power source.
If running it with battery only, please make sure the battery has an ample amount of charge.
If this was tried to no avail, please try to disconnect the AC adapter and let the unit drain for 24 hours to clear the memory and reset the hardware to default settings.
After doing this, please reconnect, do not power on the laptop until battery was charged.
Should you need further assistance, please email me at [email protected] and I will be more than glad to help. Or, you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
For my daughter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.She say it's ok it, she can do the things she need to do.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Nini,
I'm happy to hear that this laptop has been working out for your daughter. Are you having any issues with the device that would reflect a 2-Star review? If you have any general or technical questions, please email me at [email protected] and include case #N200581854 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support